Ratings based on 109 Verified Reviews

3.2 out of 5
67% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Sep 26, 2016 on Hotels
The personal was always polite
4 out of 5
by David from San Diego

April 2016

Posted May 2, 2016 on Hotels
Overall, very good. The exception was consistent poor WiFi reception.
3 out of 5
by Cynthia

This traveler left a rating score only Posted Nov 12, 2015 on Hotels
4 out of 5
by Angel

This traveler left a rating score only Posted Nov 5, 2015 on Hotels
3 out of 5
by Dennis from Denver

Great location in Puebla

Posted Oct 30, 2015 on Hotels
Great location, small room. Nice staff in a very old building with lots of history. Lots of stairs and easy to get lost in.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 5, 2015 on Hotels
4 out of 5
by A verified traveler

Great option in Puebla

Posted Oct 5, 2015 on Hotels
Great and affordable rooms, perfect location.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 7, 2015 on Hotels
1 out of 5
by A verified traveler from U.S.

Dirty, uncomfortable

Posted Aug 11, 2015
Pros: Location.
Cons: Air circulation, staff, add curtain to window, sound insulation. Needs new mattress.
Location: Excellent location, just a block away from Zocalo. Lots of restaurants, museums, shopping.
They lost my reservation and made me deal with it. The room was a lot hotter than either the rest of the hotel and outside of it. Hair on the bathroom and on top of the TV. Several spider webs hanging from the ceiling. Free WiFi but extremely weak signal. The only window in the rooms opens to a hallway, with no curtain anyone can see you inside the room.
3 out of 5
by Todd from NYC

Hotels dot who?

Posted Jan 29, 2015 on Hotels
When I walked through the door and introduced myself, the clerk at the front desk looked rather blankly at me and said that he had no record of my reservation., even as I was showing it to him on my telephone. Nothing. He tried to ask which agent had made the reservation, and I kept fumbling for another answer other than "Hotels-dot- com". Eventually, he decided to give me a discount rate and a room, but I realized that I might've been out of luck on this one due to Hotels.com not following through (or letting me follow through with the reservation details. Anyway the room was poorly lit, humid, and windowless except for the window which opened to the staircase inside the hotel. The service was basically friendly, but this was one of those rooms in which you realize that the lower price might not have been worth it, except for the proximity to the cathedral and Zocalo. The lobby art was lovely, however, with some striking art and covered sport cars replacing any kind of guest amenities.