Terrace/patio

Reviews of voco Royalty Puebla Downtown, an IHG Hotel

4 out of 5
voco Royalty Puebla Downtown, an IHG Hotel
Portal Hidalgo 8, Av. Palafox y Mendoza, Centro Histórico, Puebla, PUE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 105 out of 133 reviews" "
Rating 8 - Good. 13 out of 133 reviews" "
Rating 6 - Okay. 7 out of 133 reviews" "
Rating 4 - Poor. 3 out of 133 reviews" "
Rating 2 - Terrible. 5 out of 133 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jose

Stayed 2 nights in Dec 2023
Response from RECEPCION on Mar 19, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Janine

Stayed 1 night in Dec 2023
Response from RECEPCION on Mar 19, 2024
gracias por hospedarse con nosotros los esperamos en su Proxima visita¡¡

10/10 Excellent

Rafael, chula vista

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is top notch when it comes to location, cleanliness and staff. I would recommend this property to anyone who is traveling to Puebla. I will most certainly stay here again in the near future
Stayed 5 nights in Dec 2023
Response from RECEPCION on Mar 19, 2024
Thank you very much, we hope to see you soon!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from RECEPCION on Mar 19, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Blaine, Saskatoon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel. One of the best we’ve ever stayed in. The only reason some people might not like it is the noise because it’s right on the square. But we love that aspect of it. We also love the town of Puebla. We will definitely return to this beautiful city and this wonderful hotel.
Stayed 3 nights in Dec 2023
Response from RECEPCION on Mar 19, 2024
Thank you for your comments, we hope to see you soon

4/10 Poor

Julia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had two rooms for my family at this location . Both are small and there were no windows. Very few rooms have a view of Zocalo. One of our rooms had an extreme buzzing noise from the AC unit . Everything about this hotel was uncomfortable
Response from Recepción on Nov 29, 2023
We regret this experience, we will take it into account to offer a better experience. Thank you for your opinion, it is important for us.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from RECEPCION on Nov 22, 2023
Gracias por su opinión, lo esperamos en su próxima visita

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upscale stay in Pueblo's center
Pros: Great location in the town square. Service was excellent. Roof-top restaurant has a beautiful view. indoor and outdoor dining. Ground floor restaurant (inside and outside) was very good with excellent service. Room was very clean and comfortable. Mattress very good. (Small rooms are updated and better than appear in photos.) Has room air-conditioner. Cons: Even with a room at the back of the hotel, the musicians on the ground floor could be heard at night. (They ended by 9:30-10:00.) Not a big deal, but the lobby is being renovated so nowhere to hang out - although the staff is accommodating with seats if you need them.
Stayed 2 nights in Nov 2023
Response from Recepción on Nov 17, 2023
Thank you for your opinion, we hope you visit us soon

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023
Response from Recepción on Nov 11, 2023
Thank you for your opinion, we hope you visit us soon

10/10 Excellent

Oleksiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Recepción on Nov 29, 2023
Gracias por su opinión, lo esperamos en su próxima visita

10/10 Excellent

Terrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great spot in the Centro Histórico. Walkable to many cultural sites and adjacent to the Zocalo. Many great restaurants within walking distance. Despite being next to the plaza, the windows were soundproof. The room was very comfortable. I would choose this hotel again.
Stayed 2 nights in Nov 2023
Response from Recepción on Nov 9, 2023
Thank you for your opinion, we hope you visit us soon

8/10 Good

Giorgio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel, it is always convenient. The studio we rented was not very comfortable, no natural light, next to a cleaning room where the was always noise, people slammed their doors and we could hear it at all times.
Stayed 2 nights in Nov 2023
Response from Recepción on Nov 5, 2023
We regret this experience, we will take it into account to offer a better experience. Thank you for your opinion, it is important for us.

6/10 Okay

JOHN

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, lacking warmth in a great location!
Huge hotel room, awesome location! Luis the bellman was very cool during both stays. Other than that the people especially in the evenings seemed disinterested in making us feel welcome. Even though the makeshift front desk was right by the front door, some people wouldn’t even raise their heads as we walked in. It’s a very pretty hotel and the room was huge. Bathroom was nice with a huge shower , unfortunately with little water pressure. One evening when everything had closed already we bright tacos back to eat, and they looked at us weird when we asked to eat at a table in the already closed restaurant. Ivan was kind enough to take over the situation and even bring us silverware and napkins. Finally upon checkout, they inspected the room which we keep clean on our own, and found a washcloth that we told them had make up on it, and they charged us 100 pesos(6 dollars) Seems a little ridiculous to me and left a bad taste in my mouth! The receptionist was even rude about it. We enjoyed our stay but expect more warmth out of a nice hotel like this. Highly recommend a visit to puebla.
Stayed 1 night in Nov 2023
Response from Recepción on Nov 5, 2023
We regret this experience, we will take it into account to offer a better experience. Thank you for your opinion, it is important for us.

10/10 Excellent

Lyndsey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Literally the best hotel I’ve ever stayed at
Stayed 1 night in Oct 2023
Response from Recepción on Oct 30, 2023
Thank you for your opinion, we hope you visit us soon

10/10 Excellent

janina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puebla trip
Location ,location, location. wonderful stay in the heart of beautiful Puebla.
Stayed 1 night in Oct 2023
Response from Recepción on Oct 30, 2023
Thank you for your opinion, we hope you visit us soon

2/10 Terrible

SALVADOR

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Room to small for a hotel = Montelongo room. The Bed smelling Bad the blanquet tthe pillows I complain. The next day change blanquets The little safety box do not open the tecnitian remplace bateries. Workers hammering, drilling from 7 AM to 7PM The location. The Zócalo everyday has live music from 6PM to almos midnight- - to noisy THE HOTEL CHARGE ME $ 500.00 pesos for BLANQUETS. We never ever return to this MOTEL.
Stayed 2 nights in Oct 2023
Response from Recepción on Oct 30, 2023
We regret this experience, we will take it into account to offer a better experience. Thank you for your opinion, it is important for us.

10/10 Excellent

Alvaro Ernesto Martínez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were great and attention was excellent, very good location!!!
Stayed 2 nights in Sep 2023
Response from Recepción on Oct 16, 2023
Thank you for your opinion, we hope you visit us soon

10/10 Excellent

francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!
The hotel is amazing. Super clean, great staff. Juan, was very helpful the entire stay. Location is amazing, close to all great museums, galleries, shopping and restaurant.
Stayed 1 night in Oct 2023
Response from Recepción on Oct 12, 2023
Thank you for your opinion, we hope you visit us soon

10/10 Excellent

claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the front desk staff not too friendly. Always looking down .
Stayed 3 nights in Sep 2023
Response from Hotel Boutique Royalty - Recepción on Oct 2, 2023
We regret this experience, we will take it into account to offer a better experience. Thank you for your opinion, it is important for us

10/10 Excellent

Gerardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a total of 7 nights ( I renewed my reservation). Staff is very attentive, they identified me by my name as I walked in and out. Felt very safe. Multiple safety filters. Hotel is even more beautiful than it looks in pictures.
Stayed 2 nights in Sep 2023
Response from Hotel Boutique Royalty - Recepción on Sep 26, 2023
Thank you for your opinion, we hope you visit us soon

10/10 Excellent

Gerardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is definitely their forte. Right in front of main plaza. Restaurant and terrace are great. Terrace has probably the BEST VIEW of the cathedral at night ( perfect for drinks, which were great by the way). Room is renovated and clean, it has everything you need, bed is comfortable. My only issue is the bathroom and shower are too small for a boutique hotel. Staff is GREAT, however, when I asked about the possibility of an upgrade (platinum VIP member) the lady told me " well thats the room you reserved". I dont think she meant it in a mean way, but made me feel bad for asking.
Stayed 5 nights in Sep 2023
Response from Hotel Boutique Royalty - Recepción on Sep 26, 2023
We regret this experience, we will take it into account to offer a better experience. Thank you for your opinion, it is important for us.

10/10 Excellent

Joseph

Stayed 3 nights in Sep 2023
Response from Hotel Boutique Royalty - Recepción on Sep 26, 2023
Gracias por hospedarse con nosotros !

10/10 Excellent

Sheri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location. Staff are amazing. Excellent customer service. Both restaurants served great food. Will definitely be back here.
Stayed 3 nights in Aug 2023
Response from Front on Sep 6, 2023
thanks for your comment, I hope and visit us soon

10/10 Excellent

Yuchi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the Junior Suite with the cathedral view for 4 nights, very spacious and comfortable, staff is extremely friendly and helpful. Hotel is beautiful, but it can get loud at night from the Zocalo, and the noise of chairs dragging around from the rooftop restaurant.
Stayed 4 nights in Aug 2023
Response from Front on Sep 6, 2023
Thank you for your comments are very important to us, we hope and visit us soon

6/10 Okay

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful but needs improvement
Beautiful boutique hotel with best location in town across from the zocalo. Unfortunately we were given a room without an exterior window. The windows opened to an interior corridor. I made a request for a room with a view but none were available. The room was beautifully decorated but was too small for a desk or chair so I was forced to do my computer work on the bed. At this price I expect hotel rooms to have a desk and chair. We also had an issue with noise. Neither the door nor windows were soundproof. Noise from the lobby and restaurant interrupted our sleep.
Stayed 2 nights in Aug 2023
Response from Recepción Royalty. on Sep 8, 2023
Your comments are important to improve our service. We look forward to seeing you on your next visit to the city of Puebla.

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Recepción Royalty. on Aug 9, 2023
Nos da gusto saber que disfruto de su estancia con nosotros esperamos y vuelva pronto.

10/10 Excellent

Josue

Stayed 1 night in Aug 2023
Response from Recepción Royalty. on Sep 6, 2023
Nos alegra saber que disfrutaron su estancia con nosotros esperamos y vuelvan pronto

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay in Puebla
The hotel room was excellent. Very clean and spacious. All the amenities were made available. The hotel was overlooking the Zokolo and we were worried that it was going to be very loud, but the soundproof windows made it very quiet. The hotel was very accommodating and allwoed me to check in early. We arrived at 12:30pm and although checkin was 3pm we were able to check in.
Stayed 1 night in Aug 2023
Response from Front on Aug 7, 2023
We are glad you enjoyed your stay with us, we hope you come back soon.

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient and right at the city centre tidy room excellent restaurant, excellent steak and service highly recommended
Response from Front on Aug 7, 2023
We are glad you enjoyed your stay with us, we hope you come back soon.

10/10 Excellent

yadira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Darling hotel
Beautiful hotel right in the heart of the city. Very well decorated, clean and absolutely charming.
Stayed 1 night in Aug 2023
Response from Front on Aug 6, 2023
We are glad that you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view to the zocalo and catedral .. we love the dinner at the roof terrace restaurant
Stayed 2 nights in Jul 2023
Response from Front on Aug 3, 2023
We are glad you enjoyed your stay with us, we hope and will be back soon.

10/10 Excellent

Jose, Cuernavaca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Recepción Royalty. on Aug 21, 2023
Nos alegra saber que disfruto de su estancia con nosotros

10/10 Excellent

Roger

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price included a full American breakfast.
Stayed 6 nights in Jul 2023
Response from Front on Jul 31, 2023
thanks for your comment, we are glad to know that you enjoyed your stay with us

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel estaba excelente!!! Todo muy bonito, comodo, super ubicacion, y muy atentos todos.
Stayed 1 night in Jul 2023
Response from Recepción Royalty. on Jul 26, 2023
Nos agrada saber que disfruto su estancia en el Hotel. Los esperamos en su próxima visita a la ciudad de Puebla.

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from Recepción Royalty. on Aug 8, 2023
Nos alegra saber que disfruto de su estancia con nosotros, esperamos y vuelva pronto

10/10 Excellent

Juan

Stayed 2 nights in Jul 2023
Response from Recepción Royalty. on Aug 8, 2023
Qué bueno que disfruto de su estancia con nosotros, esperamos y vuelva pronto.

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio
Stayed 2 nights in Jun 2023
Response from Recepción Royalty on Jun 27, 2023
Agradecemos su comentario y esperamos haya disfrutado su estancia en nuestro hotel. Nos vemos en su próxima visita a la ciudad de Puebla.

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Recepción Royalty on Jun 26, 2023
Nos agrada saber que disfrutó su estancia en nuestro hotel, lo esperamos en su siguiente visita.

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel was very elegant. Our room was clean and spacious. Staff was amazing and accommodating for allowing an extra guest with us.
Stayed 1 night in Apr 2023
Response from Recepción Royalty on Apr 28, 2023
We are pleased to know that you enjoyed your stay. We look forward to seeing you on your next visit to Puebla, have a great day!

10/10 Excellent

Nancy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property. The location is perfect to walk around downtown and go to the restaurants that are at the plaza. Staff was very kind and friendly, definitely I give them a 5 star rate.
Stayed 1 night in Apr 2023
Response from Front on Apr 18, 2023
We are pleased to know that you enjoyed your stay. We look forward to seeing you on your next visit to Puebla, have a great day!

10/10 Excellent

Alan

Stayed 1 night in Apr 2023
Response from Recepción Royalty on Apr 7, 2023
Nos agrada saber que disfrutó su estancia. los esperamos en su próxima visita a Puebla, ¡excelente día!

10/10 Excellent

Santiago

Stayed 1 night in Apr 2023
Response from Recepción Royalty on Apr 22, 2023
Nos agrada saber que disfrutó su estancia en nuestro hotel, lo esperamos en su próxima visita a la ciudad de Puebla.¡Hasta pronto!

10/10 Excellent

Leonardo

Stayed 2 nights in Mar 2023
Response from Recepción Royalty on Apr 21, 2023
Nos agrada saber que su estancia fue placentera, lo esperamos en su siguiente visita a puebla. ¡Hasta pronto!

8/10 Good

Elsa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chaming hotel with great location! It would be great to have access to nearby parking. There is remodeling going on at this time.
Stayed 1 night in Mar 2023
Response from Front on Mar 28, 2023
Thank you for your observations, we will work on improvements, we hope you will continue to consider us for your next visits.

10/10 Excellent

Veronica, San jose

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful hotel, would definitely visit again!
Stayed 1 night in Mar 2023
Response from Royalty - Front Desk on Mar 10, 2023
Muchas gracias por tomarse el tiempo de calificar nuestro servicio y remodelación planeada para ustedes, esperamos pronto su visita.

10/10 Excellent

Shemtov

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Recepción Royalty on Mar 21, 2023
Nos agrada saber que disfruto de su estancia con nosotros.

2/10 Terrible

Marco

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had a call to my room and then few minutes later a multiple calls on my cell phone. It was an extortion call. I’m not sure if some of the staff was involved
Stayed 7 nights in Feb 2023

10/10 Excellent

Escarlet

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
My birthday
The hotel was so nice, the rooms had a lot of space and so pretty I loved this hotel, the staff super nice, and the food was delicious, if I would go to Puebla again definitely I would stay there, everything was walking distance. I definitely give it a 100%
Stayed 3 nights in Feb 2023
Response from Royalty - Front Desk on Feb 14, 2023
Thak you so much for sharing your experience in our hotel. We're glad that we could fulfill your requests, and that your stay was good enough. Please, feel free to come back any time you want, you are always welcome, and we'll be waiting.Have a nice day.

10/10 Excellent

Ali, El Monte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is excellent. Large rooms, all amnesties (except a large mirror), super friendly staff, and location, location, location. For us, there’s nothing negative about this place. 10 !
Stayed 1 night in Feb 2023
Response from Royalty - Front Desk on Feb 12, 2023
Thank you very much for your review. We're so glad to reach your expectations. We'd be happy to have you back with us any time, if you have the chance, you are always welcome.

10/10 Excellent

Elva

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel in the heart of Puebla. Staff is very kind, rooms are very clean and nice. Food in their restaurants are bomb! I Would definitely stay here again in my next visit to this beautiful city.
Response from Royalty - Front Desk on Feb 13, 2023
We'd be glad to have you back, and it makes us happy to know that you have enjoyed your stay with us. Please visit us again whenever you can.