Ratings based on 485 Verified Reviews

4.3 out of 5
75% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 18, 2018
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 29, 2018 on Hotels
1 out of 5
by A verified traveler from Melbourne, Australia

Great amenities but that’s where it stops

Posted Jan 6, 2018
If you never need anything after 10:00pm you’ll be ok, because no one answers their phones after that time, not even guest services. We had 2 adults and 2 children in our room, and we only got 3 towels during our whole stay. Staff give you the impression they are doing you a favor by listening to your requests. Be prepared to waste a lot of time in the restaurant. Breakfast took forever to get served. This hotel certainly falls short of the Intercontinental standards of service we have experienced in Sydney, Singapore and Fiji. I’ll try a competitor hotel in the modern part of Puebla next time we’re here
5 out of 5
by Gloria Astrid

This traveler left a rating score only Posted Dec 13, 2017 on Hotels
3 out of 5
by A verified traveler

Not the best option

Posted Dec 9, 2017 on Hotels
Lobby, business center and restaurant was extremely cold. No heating in bathroom. Very disappointing.
4 out of 5
by Jose

This traveler left a rating score only Posted Jun 12, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close

Posted Apr 3, 2017 on Orbitz
Check in / check out - fast and friendly Room - clean and comfortable, light on closet was not able to turn off Room service - took about 40-50 min when it was advised it would took 30 min Chose this hotel because I stayed there a week before during the Bimbo Bread Top Managment Meeting, all the staff was super attentive and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good business hotel

Posted Mar 10, 2017
Spacious room and good breakfast buffet and retsurants
5 out of 5
by Cristina

This traveler left a rating score only Posted Feb 3, 2017 on Hotels
5 out of 5
by Solomon

Lovely hotel

Posted Jan 22, 2017 on Hotels
Beautiful hotel, friendly staff, nice clean room, with a great, comfortable king size bed. Pet friendly! Would definitely stay again.