Ratings based on 448 Verified Reviews

4.0 out of 5
85% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Tijuana

Wonderful

Posted Apr 25, 2017
Pros: Cleaning of all the place
Cons: Nothing
Location: Catedral
Very clean and confortable place, ererything was very good at this hotel, the location of this one makes it even better.
Comment from Hotel Management
Apr 25, 2017 by Nh Puebla Centro Historico, Hotel Management
Dear F, Thank you very much for sharing your comments. We are happy to know your stay was excellent and also that you came back home with a memorable experience. We hope to welcome you back in the future, Have a nice day!!!
1 out of 5
by A verified traveler from Lima Peru

I was robbed during my stay

Posted Apr 5, 2017
Pros: Anything.
Cons: Security, cleanness
Location: Not very safe neiborghhood
Terrible experience. 100 dollars were stolen from my suitcase that was in the room. The hotel management did not give me any solution. I do not recommend this hotel.
Comment from Hotel Management
Apr 11, 2017 by Nh Puebla Centro Historico, Hotel Management
Estimado Rodrigo, Agradecemos mucho sus comentarios. En breve nuestro personal de atencion a clientes se pondra en contacto con usted. Quedamos a sus ordenes y le deseamos un excelente día!!!
1 out of 5
by A verified traveler from Lima Peru

I was robbed

Posted Apr 4, 2017
100 US dollars was taken from my suitcase during my stay.
Comment from Hotel Management
Apr 11, 2017 by Nh Puebla Centro Historico, Hotel Management
Estimado Rodrigo, Agradecemos mucho sus comentarios. En breve nuestro personal de atencion a clientes se pondra en contacto con usted. Quedamos a sus ordenes y le deseamos un excelente día!!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel right on the center of historic town

Posted Mar 18, 2017
Was good, need more personal for bar are n cafetiria
Comment from Hotel Management
Mar 22, 2017 by Nh Puebla Centro Historico, Hotel Management
Dear guest, thank you for the time you took to bring us your comments. We are going to work in order to improve our restaurant service. We hope to welcome your back in the near future, Best regards!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from m

Nice clean room perfect location

Posted Jan 27, 2017
I will stay there again as it centrally located. I wish they had a microwave in the room
Comment from Hotel Management
Jan 28, 2017 by nhpueblacentrohistorico@nh-hotels.com, Hotel Management
Dear Elvia, Thank you for your comments, we are happy to know your stay was excellent. And also we do appreciate your feedback about to include a microwave in the room. We hope to welcome you back really soon, Best regards...
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and very convinient

Posted Jan 23, 2017
love the fact that I could walk to socalo, site seeing and find different restaurants and cafes
Comment from Hotel Management
Jan 24, 2017 by nhpueblacentrohistorico@nh-hotels.com, Hotel Management
Dear E, Thank you for your comments, we are happy to know your stay was pleasant. We hope to welcome you back soon, best regards!!!
3 out of 5
by Matthew

Posted Jan 7, 2017 on Hotels
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Estimado huesped, Le enviamos un cordial saludo y nuestro agradecimiento por brindarnos la valoracion que da a nuestros servicios. Nos gustaria saber mas sobre su experiencia en nuestro hotel; esperamos poder tenerle muy pronto de regreso. Estamos a sus ordenes y le deseamos un excelente día!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Norwell, United States of America

Nice to feel welcome

Posted Dec 24, 2016
Pros: Location, professional and friendly staff.
Cons: Need some attention to up-keeping, planters outside have dead plants, curtain in the room could use some help. Bathroom are clean but could use update
Location: Right in the Historic district where you can do it all, shop, drink, eat, tour-visit.
I have visited Puebla at least 10 times in the last 10 years. Most times I have stayed in the Historical Center, each year I tried a different place. From the places I tried I like HN the best. I have been at this Hotel about 4-5 times every year. I like the location, edge of Town, within 3 blocks from Zocalo. The Hotel is clean and the staff is wonderful, they recognize me and it is nice to feel welcome. Front desk staff is superb.
Comment from Hotel Management
Dec 28, 2016 by nhpueblacentrohistorico@nh-hotels.com, Hotel Management
Dear Mr. Victor M , I would like to thank you for the time you took to review your recent stay at our hotel, we welcome your feedback and value the assessment of our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest. Your comments are really important to us because it helps us to grow every day for give you an excellent service. My team and I appreciate the opportunity we had of being of service to you and will be glad to welcome you back in the near future. Best regards!!!
3 out of 5
by A verified traveler

Posted Dec 6, 2016 on Hotels
The hotel is in a great location and overall is a good hotel , the bed (mattress) not comfortable at all.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Dear Mr. , I would like to thank you for the time you took to review your recent experience our hotel. We are sorry about the inconvenient with your mattress, your feedback is really important to us and we are going to improve this area. We hope to welcome you back soon... Best regards...
4 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
Estimado huesped Le enviamos un cordial saludo y nuestro agradecimiento por brindarnos la valoracion que da a nuestros servicios. Esperamos tenerle muy pronto de regreso para seguirle brindando el servicio de calidad que usted merece. Quedamos a sus ordenes, excelente tarde...