Outdoor pool, open 9:00 AM to 10:00 PM, sun loungers

Reviews of Days Inn by Wyndham Colorado City

2 out of 5
Days Inn by Wyndham Colorado City
6670 West Highway 165, Colorado City, CO

Reviews

7.6

Good

Rating 10 - Excellent. 182 out of 582 reviews" "
Rating 8 - Good. 190 out of 582 reviews" "
Rating 6 - Okay. 129 out of 582 reviews" "
Rating 4 - Poor. 54 out of 582 reviews" "
Rating 2 - Terrible. 27 out of 582 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service
Friendly staff, clean rooms, quiet stay. I'd stay here again if in the area.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 6, 2024
Hi Chris,Thank you for sharing your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had an excellent experience and that you found our staff friendly, our rooms clean, and your stay quiet.Providing exceptional customer service and maintaining cleanliness are top priorities for us, and we are pleased to know that we met your expectations in these areas. Our team takes pride in creating a welcoming and comfortable environment for our guests, and we are glad that you felt well taken care of during your stay.We appreciate your loyalty and your intention to stay with us again if you are in the area. It would be a pleasure to welcome you back as our guest, and we will do our best to ensure that your next stay is just as enjoyable as this one.If you have any further questions or if there is anything else we can assist you with, please feel free to reach out to our customer service team. We value your satisfaction and appreciate your feedback.Thank you for choosing to stay with us, and we look forward to hosting you again in the future.

2/10 Terrible

KIM

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 30, 2024
Hi Kim,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

6/10 Okay

Jared

Liked: Cleanliness, staff & service
8.0 cleanliness. Bed was a 7.5 for comfort.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 14, 2024
Hi Jared,Thank you for providing your ratings regarding cleanliness and bed comfort during your recent stay at our hotel. We appreciate your feedback and value your opinions.We are glad to hear that you found the cleanliness of our hotel to be satisfactory, with a rating of 8.0. Maintaining a clean and hygienic environment is a top priority for us, and we appreciate your recognition of our efforts in this regard.We appreciate your feedback on the comfort of the bed, and we apologize if it fell slightly short of your expectations with a rating of 7.5. Guest comfort is important to us, and we will take your comments into consideration as we continue to strive for improvements in this area.Thank you for taking the time to share your ratings. Should you have any additional feedback or if there is anything else we can do to enhance your experience, please feel free to let us know. We value your patronage and hope to welcome you back for another pleasant stay in the future.

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 3, 2024
Hi Charles,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Denise

Stayed 1 night in Dec 2023
Response from Guest Relations Management on Feb 16, 2024
Hi Denise,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!

4/10 Poor

Casey

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 13, 2024
Hi Casey,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

billy

Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Jan 13, 2024
Hi Billy,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

billy

Stayed 7 nights in Dec 2023
Response from Guest Relations Management on Jan 12, 2024
Hi Billy,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

Ruth, Sioux Center

Traveled with partner
Liked: Staff & service, property conditions & facilities
The motel is ok. Sheets didnt look changed really any had trailing something. Blood from a scab? The toilet had a bit of poop on the seat. The breakfast wasnt what it said it would be. Only a waffle. No sausage or eggs as it said. It was better last year.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Ruth,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Our housekeeping team diligently follows strict protocols to ensure the cleanliness and hygiene of our rooms, and we take your comments seriously. Rest assured, we will investigate the concerns you raised regarding the sheets and toilet seat to address any lapses in our cleaning procedures. Regarding breakfast, we regret that it did not meet your expectations, and we will review our menu descriptions to ensure accurate representation. We value your input as it helps us improve our services for future guests.

8/10 Good

Eliana

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clogged sink and missing protein in the breakfast. But the attention in lobby was very nice.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Eliana,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We sincerely regret the issues with the clogged sink and the absence of a protein option at breakfast. Please be assured that we take such concerns seriously and will address them with our maintenance and kitchen teams to ensure a more seamless experience for our guests. On a positive note, we are delighted to hear that you found our lobby service to be attentive, as we continuously strive to provide excellent customer service. Your input is invaluable, and we thank you for bringing these matters to our attention.

10/10 Excellent

Diane

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Diane,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice people and very affordable
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Feb 2, 2024
Hi Richard,Thank you for your kind feedback about your recent stay at our hotel. We are delighted to hear that you encountered super nice people and found our hotel to be very affordable.Providing excellent customer service is a top priority for us, and we are thrilled that our staff made a positive impression on you. We believe that a friendly and accommodating team can greatly enhance the overall guest experience, and we are glad that our team members met your expectations.We are also pleased to hear that our pricing met your budget and that you found our hotel to be very affordable. We strive to offer competitive rates without compromising on quality and comfort, and we are glad that you recognized the value we provide.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another enjoyable stay. If there is anything else we can do to make your future visits even better, please do not hesitate to let us know. Your satisfaction is our priority.

10/10 Excellent

billy

Business traveler
Listen on expedia it was very reasonably priced the staff is cool and it was quiet. Its not the Ritz but for 54 a night in todays world i would stay here again absolutely
Stayed 7 nights in Dec 2023
Response from Guest Relations Specialist on Jan 9, 2024
Hi Billy,We appreciate your positive feedback on your recent stay at our hotel. It's great to hear that you found our pricing reasonable and enjoyed the cool demeanor of our staff. We take pride in providing a quiet and comfortable environment for our guests. While we may not be the Ritz, we strive to offer excellent value for the affordable rates we provide. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Kathleen

Liked: Staff & service, property conditions & facilities, room comfort
Wonderful staff! A welcoming stay!
The front desk staff (more than one person!) were all extremely helpful and kind. The hotel and rooms are a little worn down, but very well cared for, and the service and value made this a place I would return to.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 9, 2024
Hi Kathleen,We sincerely appreciate your positive feedback regarding the helpful and kind front desk staff. It's heartening to hear that their assistance enhanced your overall experience. While we acknowledge your observation about the slightly worn-down appearance of the hotel and rooms, we take pride in assuring you that our dedicated team is committed to maintaining the property with the utmost care. We value your recognition of the excellent service and the overall value we provide, and we look forward to welcoming you back in the future.

10/10 Excellent

Carl

Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 21, 2024
Hi Carl,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and simple check in. Clean room. Fair prices. Not much more i can ask for when stopping for the night
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 31, 2023
Hi Sebatian,It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a joke!
We booked a single king and pre paid for it, but when we checked in they didn't have any available. So she says we have a double queen. I said okay fine, and I got no price break for it either. So we finished checkin and went to our room. Turns out she also put us on the freeway side of the building which was noisy of course! After driving for 11 hours we didn't want noise, anyway we decided just to deal with because we didn't want to deal with moving all of our bags to another room. So we get ready for showers and bed, and of course there was no hot water! We decided to wait until morning to see if maybe the hot water tank needed to heat up. Morning come along and no fricken hot water! So now I'm absolutely livid about the whole ordeal! We pack up and try to check out just before 5am and when I finally was able to find somebody at the front desk to let me in the lobby, after telling her about the hot water she proceeded to blow it off and didn't even apologize about it. So I walked out and went on my way. So I and my entire family are NEVER going to stay at a Days Inn by Wyndham again! I think I should get a full refund for my stay!
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 24, 2023
Hi John,We sincerely apologize for the series of unfortunate incidents you experienced during your stay at our hotel. We understand your frustration and disappointment, and we deeply regret that we failed to provide you with the accommodations and service you expected and deserved.The situation you described regarding the room type and the lack of availability of the single king room is unacceptable. We apologize for the inconvenience caused by the room change without a corresponding price adjustment. Additionally, we apologize for assigning you a room on the freeway side, resulting in noise disturbances after your long drive. This is not the level of service we strive to provide, and we apologize for the oversight.The lack of hot water in your room is completely unacceptable, and we understand how inconvenient and frustrating that must have been for you and your family. We apologize for the inconvenience and the fact that the issue was not resolved promptly or to your satisfaction. We will investigate this matter thoroughly and take immediate steps to address the problem to ensure that it does not happen again in the future.Regarding your experience at check-out, we apologize for the lack of responsiveness and the failure to acknowledge and address your concerns. This is not indicative of the level of customer service we aim to provide, and we will address this with our front desk team to ensure proper training and protocols are in place.We understand your decision not to stay with us again, but we sincerely hope that you will reconsider. We would appreciate the opportunity to make it right and provide you with the experience you initially expected. We would like to discuss your concerns further and see how we can resolve this situation to your satisfaction. Please reach out to our management team directly, and we will be more than willing to assist you.Once again, we apologize for the inconveniences and frustrations you encountered during your stay. Your feedback is valuable to us as it helps us identify areas for improvement. We appreciate your understanding and hope to have the opportunity to regain your trust.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Easy accessfrom i-25.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 21, 2023
Hi Randy,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
After starting at another Days Inn in Ohio, this one was much much better. It was everything that you need and want, clean and comfortable. Nice big room with fridge and micro, great bed, decent TV.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 15, 2023
Hi Mark,Thank you for sharing your experience with us. We are delighted to hear that your stay at our Days Inn exceeded your expectations, especially after your previous experience at another location.We are thrilled that we were able to provide you with everything you needed and wanted during your stay. Cleanliness and comfort are our top priorities, and we are glad that you found our rooms to be spacious and well-equipped with amenities like a fridge and microwave. We are also pleased to know that you enjoyed the comfortable bed and the decent TV in your room.Your positive feedback means a lot to us, and we appreciate you taking the time to highlight the aspects that made your stay enjoyable. We hope to have the pleasure of welcoming you back in the future for another excellent experience.Thank you once again for choosing our Days Inn.

2/10 Terrible

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 11, 2023
Hi Mark,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

JACK, PRESCOTT VALLEY

Liked: Amenities
Quick check in, courteous staff, and great room.
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on Nov 22, 2023
Hi Jack,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the room and the friendly service of our staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Clean room and friendly desk clerk
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 19, 2023
Dear Valued Guest,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

4/10 Poor

jacqueline

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is very old & run down. Has a large amount of permanent residents. I always making sure to double check that the locks on my door.
Stayed 7 nights in Nov 2023
Response from Guest Relations Management on Nov 20, 2023
Hi Jacqueline,We regret to hear about your disappointing experience at our hotel. We value all feedback from our guests, and we sincerely apologize for the inconvenience and discomfort you experienced during your stay. We are taking note of all the issues that you experienced especially the discomfort caused by other guests. We recognize that you felt unsafe during your stay. Let us assure you that the safety of guests is of utmost importance to us and that we take measures to protect both our guests and our staff. We value your feedback and will use it as an opportunity to improve our service and prevent similar incidents from occurring in the future. We hope that you will give us another chance to provide you with the excellent service that you deserve on your next visit.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Very informative helpful front desk, arrived in the evening.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 11, 2023
Hi Judy,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the service of the staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Oct 25, 2023
Hi Carol, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

6/10 Okay

Doree

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was not very clean. Hair in the tub. Room was not vacuumed recently. Dead bugs everywhere. Beds uncomfortable.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Nov 28, 2023
Hi Doree,We appreciate the feedback and apologize for any inconvenience experienced during your stay. Our commitment to cleanliness is of utmost importance, and we regret that the room did not meet our usual standards. We will address these concerns with our housekeeping team to ensure a thorough inspection and improvement in our cleaning procedures. Your input is valuable, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

8/10 Good

Tod

Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 10, 2023
Hi Tod,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

4/10 Poor

Brian

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Friendly guy working the night shift @the front desk….Unfortunately, there are men’s beard trimmings all over the shower wall at face height and other dried fluids on shower tile. Human hair on 3 of the 5 pillow cases on “freshly made” bed. I’m currently praying it belongs to room service and not previous occupant. Pillows smell like sweaty crotch. Had to cover pillow with my own dirty shirt. Seemed like a better option then not. Room smells heavily of cheap carpet cleaner. Hopefully the floor is at least clean-ish. If you have to stay here bring your own sheets!
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Nov 28, 2023
Hi Brian,We appreciate your feedback and are glad to hear that you found our night shift staff friendly. However, we apologize for any inconvenience you experienced during your stay. Our team strives to maintain a high standard of cleanliness, and we take your concerns seriously. We will address these issues with our housekeeping staff to ensure that such oversights are not repeated. Your comments are valuable to us as we continuously work to improve our services.

6/10 Okay

Elizabeth

Traveled with family
Liked: Property conditions & facilities, room comfort
Comfortable beds/ Convenient location/
Comfortable beds, was a little offput by lack of towels & hesitation on giving us more due to green eco policy. Great breakfast & conveniently located off highway. Good for a quick place to stay.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 18, 2023
Hi Elizabeth, We value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a warm and welcoming experience, and we are glad that you enjoyed most aspects of your stay. We are happy to learn that you appreciate our beds, our breakfast, and our location.Thank you for your feedback on the provision of towels. We shall address this issue with the management.Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

2/10 Terrible

Tracy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was filthy. Our room was not clean and food left from previous occupants.
Stayed 5 nights in Oct 2023
Response from Guest Relations Management on Oct 18, 2023
Hi Tracy, We regret to hear that you had a less-than-ideal experience at our property. Your complaints have been relayed to management, who will now deal with the situation. We appreciate your feedback.

6/10 Okay

Beth

Liked: Cleanliness, staff & service, room comfort
Last resort
At first glance, the property needs major updates. Room was clean, bed was comfortable. No elevator. Then, we used the shower and the sink backed up with gray foul smelling water. Didn't ever go down. Pretty disgusting. Towels were super thin, stained and didn't smell fresh.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 18, 2023
Hi Beth, We regret to hear about your disappointing experience at our hotel. We appreciate your appreciation of the cleanliness of the room and the comfort of the bed.We took notes of your complaints and your comments have been shared with management, who will address the problem.Thank you.

10/10 Excellent

Peter

Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 3, 2023
Hi Peter,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Rita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 11, 2023
Hi Rita, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

Jason, FREDERICK

It is fine - but you are getting what you pay for
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Oct 10, 2023
Hi Jason, Thank you for sharing your review.We are pleased to hear that you enjoyed some aspects of your stay. Your rating and feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

bryan, colo spgs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was personable and my request was fulfilled. Thanks
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 8, 2023
Hi Bryan, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the service of the staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Oct 6, 2023
Dear Valued Guest, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 Excellent

Jarrett

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Oct 6, 2023
Hi Jarrett, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

Alisa

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Days in stay Colorado City
It was an animal room, bathroom smelled like dog pee. Dog food found on floor. Desk person at check in was very nice. Had to change rooms because of the cat, was not seen on my booking , used a 3rd party for booking,but it was ok.
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Oct 2, 2023
Hi Alisa Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay, especially the issues you encountered with your first room. That should not have been the case. Each room should be thoroughly cleaned before it is offered to a guest. Our hotel clearly didn't meet your expectations, and let us assure you, it doesn't meet ours either. We are glad that the staff was able to assist you and we hope that the next room was to your satisfaction and liking.Please be assured that we take your feedback seriously, and we will investigate and take appropriate action to rectify the issues you experienced. We value your business and would like to assure you that this is not reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.

10/10 Excellent

Tongkwon, Flushing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weak wifi
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hi Tongkwon,Thanks for sharing and we are sorry for your disappointment with the condition of our wifi being weak, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

8/10 Good

Ronald

Traveled with family
Liked: Staff & service
Convenient. Nice cool mfy bed and pillows. Great staff.
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 29, 2023
Hi Ronald, Thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated most aspects of your stay, especially the hotel amenities and the service of the staff.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, comfortable, and the staff was very friendly.
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 25, 2023
Hi David, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, especially the staff and the cleanliness.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

8/10 Good

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was great. The air conditioning unit in the room was kinda loud. For someone that is a light sleeper. I'd wake up each time it went off. Otherwise everything was great.
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 25, 2023
Hi Christy, Thank you for sharing your stay at our hotel.We strive to provide every guest with a very pleasant and accommodating experience, and we are very happy when this goal is met. Thank you for your feedback on the air conditioner. We apologize for all the inconvenience. We will report this issue to our maintenance team.Given that we are always looking for ways to better the hotel experience for our guests, this will help us recognize and address our weaknesses as we strive to make every guest's experience pleasant and enjoyable.Thank you for sharing this review and we look forward to seeing you again!

2/10 Terrible

Dave

Disliked: Cleanliness, staff & service, property conditions & facilities
Tv did not work Ac did not work Breakfast was a joke The Maintance man was 16 years old A joke of a place If there would of been another place within 50 miles I would of left
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 23, 2023
Hi Dave, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We apologize for all the issues you have encountered in your room, as well as the unsatisfactory breakfast.Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed staying there and would again.
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 15, 2023
Hi Robert, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay. We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

10/10 Excellent

Franklin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice beds, clean and nice room.
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 16, 2023
Hi Franklin,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the room and its amenities.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

6/10 Okay

Rowen

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 13, 2023
Hi Rowen, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Marci

Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 30, 2023
Hi Marci, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Benito

Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 11, 2023
Dear Benito, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

4/10 Poor

Joseph

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 6, 2023
Dear Joseph, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

8/10 Good

Vickie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, nice carpet, front desk clerk was nice and friendly. The only down was broken window heading into the office and when you first get in to head to your room it smelled very musty. In the room no odors.
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Aug 29, 2023
Dear Vickie, It is lovely to hear from you, and we value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a very warm and welcoming experience, and we are delighted that this goal was achieved. We are happy to learn that you enjoyed your room and its amenities. We are also glad that the front desk staff provided you with good service.Thank you for your feedback on the broken window. We apologize for this inconvenience. We will address this issue with our maintenance staff.Given that we are always looking for ways to improve the hotel experience for our guests, this feedback will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!