Posted Nov 30, 2016
The bed linens were disappointing - stained, wrinkled, hair on sheets and pillow cases. The piece of decorative fabric at the foot of the bed had two large black stains on it, this should never have been used in the room. In the bathroom there were also strands of hair in the wall my guess is from someone wiping down the wall with an unclean cloth. Dust build up on the carpet along the baseboard. The ice machine on the second floor was not clean this machine was located next to house keeping, there is no excuse for it to be as unclean as it was. I would recommend the hotel with disclosure of the things that disappointed me.
Comment from Hotel Management
Jan 5, 2017 by Heather Palma, General Manager, Hotel Management
Thank you Elizabeth for sharing your experience with us. We appreciate your business and your feedback.I have personally addressed all these issues with the housekeeping supervisor, so she can better track the issues that arose during your visit. Again, thank you for bringing this to my attention, I truly appreciate it.