Ratings based on 317 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Clean but Ac didnt work

Posted May 16, 2018
I booked king room but got 2 queens, room was clean, nice shower with good water pressure but the ac didnt work well Breakfast was provided
Comment from Hotel Management
May 17, 2018 by Springhill Suites by Marriott Pueblo Managemnt , Hotel Management
Dear Guest, Our sincere apologies Springhill Suites by Marriott did not meet your room type preference. We appreciate you taking the time to provide feedback in regards to your stay. I am very sorry to hear of the negative experience you encountered. We aspire to provide a comfortable atmosphere that all guests, families and corporate travelers alike, will enjoy. I hope that you will give us another try when coming to the Pueblo area so that we may regain your business. Thank you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy, clean pit stop

Posted May 12, 2018
Need a break from a long drive and this fits the situation perfectly. The room layout works well.
Comment from Hotel Management
May 17, 2018 by Springhill Suites Pueblo Downtown Managment , Hotel Management
Dear valued guest, We are extremely pleased that you were impressed with all aspects of our hotel and thank you for sharing your experience for our future hotel guests. As a seasoned road warrior, it is very reassuring that we continue to provide great service, amenities and comfortable accommodations.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel in downtown Pueblo

Posted Apr 9, 2018
Pros.....Room was very clean, quiet and comfortable and the staff were friendly. Didn't have the opportunity to work out but toured the workout room which looked to be well stocked with equipment. Cons....Pool area was very loud and hot tub was underwhelming.
Comment from Hotel Management
Apr 10, 2018 by Billi Lusero, Hotel Management
Thank you for taking the time to leave your comments regarding your stay with us. I hope you have a better experience in our pool area on your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from aurora cokorado

Nice hotel close to riverwalk

Posted Apr 2, 2018
Went for a girls night out. Hotel was nice and in excellent condition. Overall our stay was fabulous however I have to say the front desk at check in was not very friendly. The other staff members seemed to be hustling and working hard. The morning breakfast was perfect for a quick bite with some good healthy options! Rooms were big and comfortable.
Comment from Hotel Management
Apr 4, 2018 by Billi Lusero , Hotel Management
Thank you for taking the time to leave your comments regarding your stay with us, we are glad to hear that you enjoyed your stay. I see that there is room for improvement and we will make every effort to make sure you are greeted with the warnest of eelcomes on your next stay!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2018
They lost my reservation and even though had a confirmation number. I was still charged a higher rate.
Comment from Hotel Management
Apr 4, 2018 by Billi Lusero, Hotel Management
I am very sorry to hear that you had a problem at check in, I have tried to look into this situation but unfortunately I do not have enough information regarding your stay to identify the problem. Feel free to call me at the property with more details at your convenience. Thank you!
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Feb 18, 2018 on Hotels
Comment from Hotel Management
Apr 4, 2018 by Billi Lusero, Hotel Management
Thank you for your kind review, I hope you will be returning to stay with us again soon!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 22, 2018 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Pueblo CO

Nice hotel close to dentist and child friendly

Posted Jan 17, 2018
Staff very nice and friendly. Talk to my two year old granddaughter and made her laugh. Room very clean. Love that breakfast served till 11 and check out not till noon.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Jan 16, 2018 on Hotels
Very nice hotel, staff, conveniently located. Have stayed here many times, but will not return because of the bathroom lights going off automatically. I was traumatized in the main floor restroom when the lights went out while I was on the commode. Waving arms for several minutes, trying to find my way out with the maze of walls, all the time trying to activate the motion sensors, in total darkness was a freight full experience.
5 out of 5
by A verified traveler

Good stay

Posted Jan 15, 2018 on Hotels
The stay was really good and comfortable. The heater in the room did not work, but we were quickly moved to a new room with no hassle.