Ratings based on 403 Verified Reviews

3.2 out of 5
58% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Pueblo, Co

Posted Jan 8, 2018
Restful Sound sleep. Front desk was awesome Pleasant stay
Comment from Hotel Management
Jan 14, 2018 by Tracy, Hotel Management
I greatly appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Farmington, NM

Easy to get to and inexpensive stay.at.

Posted Jan 4, 2018
Pros: Close and easy to main road
Cons: I would prefer to be farther away from the smoking rooms on the first floor. Maybe open the pool til 11:00.
Location: Lake Pueblo
Smoking room are on the first floor and sometimes it is noticeable on the second, non-smoking, floor. Indoor Pool was closed at 10:00pm which, on all but one night, was before I got in from the field. The pool was warm enough to be in, and better then other hotels. Breakfast was standard bagel, pre-made waffle and/or cereal but no hot dish.
Comment from Hotel Management
Jan 5, 2018 by Tracy, Hotel Management
Thank you for your recent stay, I agree that if you were placed on the north end of the building the smoke smell would have been avoided. Thank you for your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great for a one night stay

Posted Dec 31, 2017
Staff was very nice and friendly, and the bed was super comfy. The place is outdated, but works perfect for the price and a one night stay while traveling.
Comment from Hotel Management
Jan 5, 2018 by Tracy, Hotel Management
Thank you for your recent stay, I greatly appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

My booking was completely screwed up

Posted Dec 30, 2017
Cons: Expedia service
when I arrived the only thing correct was my name The address was wrong the credit card was wrong and my drivers licence was wrong The desk clerk had to cancel the reservation and start from the beginning I don't know how you could have given them a Washington USA address when I am from Winnipeg Canada and now I see 2 charges for the room One is pending so I hope that I don't end up paying twice because of your mistake I am booking more hotels because I am traveling but I am afraid to book with Expedia Please give this matter your attention and resolve this problem Sincerely yours - Stanley Zysk
Comment from Hotel Management
Jan 5, 2018 by Tracy, Hotel Management
Thank you for your recent stay, I am looking over all the info to see what may have went wrong with your reservation. I will be in contact with you once I reach a resolution. Thank you for your feedback.
3 out of 5
by Lora

Sorry not a happy camper

Posted Oct 13, 2017 on Hotels
Was really hard to find and then was told to park in the dirt lot in back because there was no parking lots of cars parked double didn't stay there on the way back through and will not stay there again
Comment from Hotel Management
Nov 8, 2017 by Tracy, Hotel Management
I am sorry to hear that you did not have an enjoyable stay. Thank you for your feedback.
2 out of 5
by A verified traveler

Posted Sep 29, 2017 on Hotels
The clerk at the front desk was very rude and first I got a smoking room. I showed the clerk my reservation which said a non-smoking room. I was able to switch rooms. The room was shabby.
Comment from Hotel Management
Oct 12, 2017 by Tracy, Hotel Management
I am sorry to hear your stay was not as you expected. It is unacceptable for any of our staff to be rude to our guests. I appreciate your feedback.
5 out of 5
by Justin

Posted Sep 29, 2017 on Hotels
Comment from Hotel Management
Oct 12, 2017 by Tracy, Hotel Management
Thank you for your recent stay, I greatly appreciate your 5 star rating! See you the next time you are in Pueblo.
4 out of 5
by A verified traveler

Posted Sep 26, 2017 on Hotels
I had a wonderful stay, the only issue I had was that there were some very loud people out in the hall about 11pm and disrupted the quiet some, after about a half an hour they left. I enjoyed my stay.
Comment from Hotel Management
Sep 28, 2017 by Tracy, Hotel Management
Thank you for your recent stay. I am happy to hear you had a wonderful stay. I greatly appreciate your feedback and hope to see you the next time you are in Pueblo.
4 out of 5
by Walter

Posted Sep 25, 2017 on Hotels
The front clerk could be a bit friendlier for sure not the best first impression
Comment from Hotel Management
Sep 28, 2017 by Tracy, Hotel Management
Thank you for your recent stay, I apologize for any rudeness you experienced with my front desk. This is unacceptable behavior. I appreciate your feedback.
3 out of 5
by Crissy

falling apart

Posted Sep 25, 2017 on Hotels
The building is falling apart, we had booked a non smoking room, didn't get that, could hear banging from other rooms.
Comment from Hotel Management
Sep 28, 2017 by Tracy, Hotel Management
I am sorry you did not have a good stay. We will work harder to fix this issue. Thank you for letting me know.