Ratings based on 719 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

I loved this hotel

Posted Oct 28, 2017
Pros: The location and the breakfast
Cons: Everything is perfect
Location: Theaters near
The location was perfect. The staff was very nice. The hotel is beautiful. Breakfast was the best I ate in all Europe. I would deffinitely reccomend this hotel
Comment from Hotel Management
Oct 28, 2017 by NH Collection Palacio de Tepa, Hotel Management
Dear guest to read comments such as these that you have kindly shared, is the best reward we can get, I would like to express our gratitude for mentioning our breakfast and service, we really appreciate it. The complete NH Collection Palacio de Tepa team look forward to seeing you soon. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Winchester, Hampshire

Superb location.

Posted Oct 25, 2017
Short walk to shops. Surrounded by excellent restaurants, also hotel food good if you decide to stay in. Within walking distance of attractions such as Playa Mayor and the Palace. This is our 2nd visit and we will stay there again.
Comment from Hotel Management
Oct 28, 2017 by NH Collection Palacio de Tepa, Hotel Management
Dear Kathy I would like to thank you for taking your time to express you satisfaction with our property especially for point out our very central location. The complete NH Collection Palacio de Tepa team remain at your disposal and look forward to welcome you back in a very near future. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

fantastic hotel

Posted Oct 22, 2017
Very polite and helpful staff. Super comfortable and clean rooms. Good location!
Comment from Hotel Management
Oct 23, 2017 by Julia Saiz - Guest Relations, Hotel Management
Dear Guest, Thank you very much for your kind comments, we will share them with all the team of the NH Collection Palacio de Tepa. We remain at your entire disposal for anything you may need and looking forward to welcoming you again soon. Best regards,
5 out of 5
by Rosaura Gpe

Posted Oct 10, 2017 on Hotels
It was an excellent experience.
Comment from Hotel Management
Oct 14, 2017
Dear Rosaura Gpe I would like to thank you for your comment about our Hotel. It is a great pleasure for us to read that you have a great experience during your last say. We all hope to welcome you very soon. Best regards
5 out of 5
by Susan

a great hotel that suited all our needs

Posted Oct 7, 2017 on Hotels
we loved this hotel. The location was perfect, with lots of little bars and restaurant, along with quirky shops in the neighbourhood. And walking distance to the major sites, located between the Prado and Plaza Mayor. The staff were lovely and very helpful and the room was spotless. We opted to look at the next room category up but it was a duplex and we stayed with our original room which was light, airy and large enough for us and all our luggage! Would definitely stay at this hotel again inn Madrid and recommend it to friends.
Comment from Hotel Management
Oct 11, 2017
Dear Susan, Thank you very much for your kind comment! We are glad to read that we will be your top choice when you visit Madrid again. We will be sharing all your comments with all the staff of the Hotel as this is the best reward to our daily work. We look forward to welcoming you back soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel! Perfect location.

Posted Sep 25, 2017
Close to bars and restaurants everything is walking distance. Friendly staff and very helpful with external bookings at bars and restaurants. Clean rooms and great service. Some rooms with better views than others available upon request. Amazing massage treatments really worth the money. Could have better drinks selection at bar, room service food okay.
Comment from Hotel Management
Sep 25, 2017 by Julia Saiz - Guest Relations, Hotel Management
Dear Sharan, On behalf of all the team of the NH Collection Palacio de Tepa I would like to thank you for taking a moment to send us your feedback about your stay. We highly appreciate it as it is the basis of our continuous improvement. We have noted your comments about the drinks references about our bar selection and will address it. Hoping to see you back soon, please do not hesitate to contact us for anything you may need. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from OC

Huge Room by Europe Standards

Posted Sep 23, 2017
Pros: Room space, view from balcony and location
Cons: More coffee pods. They shouldn't be so cheap as they were willing to give me more pods at 2E per pod.
Location: Incredibly well situated making it easy to walk to all of the major sites even without using the metro. Train station is two exits away
The room was fantastic being two floors and looked just like the picture. Our room faced the church and had a balcony that opened. Loved the Nespresso machine, but they literally limit you to two pods which isn't enough for two people. Room was always clean and tons of space. Roughly 7-10 minute walk from metro. Right near a few plaza's with lots of ambience and restaurants to choose from. Super close walk to all the action of Puerto del Sol, Plaza Mayor, Gran Via, Paseo del Prado, etc. They also have candy in the lobby and welcome drinks. I would stay here again mainly for the location and room space.
Comment from Hotel Management
Sep 25, 2017 by Julia Saiz - Guest Relations, Hotel Management
Dear OC, First of all I would like to thank you for having taken a few minutes to give us your feedback about our Hotel and services. We are glad to know that you enjoyed your room, its views and our location. All our rooms are equipped with a Nespresso coffee machine which is one of our complimentary brilliant basics. I kindly advice you that pods are replaced every morning and evening by our cleaning service. Besides, they can be requested free of charge at any time for coffee lovers. We remain at your entire disposal for anything you may need. Looking forward to welcoming you again soon. Best regards,
4 out of 5
by A verified traveler

Nice hotel in an amazing location

Posted Sep 18, 2017 on Hotels
The hotel is very clean and value for money in the heart of Madrid city
Comment from Hotel Management
Sep 20, 2017
Thank you very much for your comments! We are glad to know that you enjoyed your stay with us. Hoping to have the opportunity to welcome you again soon. Best regards,
5 out of 5
by Temel

Nice but expensive hotel

Posted Sep 17, 2017 on Hotels
Excellent hotel but super expensive. Room rate his very high but still, they charge for local phone calls.
Comment from Hotel Management
Sep 25, 2017
Dear Temel, Thank you very much for your comments which are very valuable as the basis for our continuous improvement. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Havertown, PA

Wonderful Hotel in Perfect Location

Posted Sep 14, 2017
Pros: Ideal location and nicely appointed rooms with large bathrooms that have both a shower stall and separate bathtub. Attentive and hospitable staff.
Cons: The air conditioning in the bedroom loft did not seem to lower the temperature to the desired level of coolness.
Location: Ideal location in Madrid City Center - walking distance to all of the major sites.
For those who want to experience the ambience and feel of old city Madrid, the NH Collection Palacio de Tepa is the place to stay. A renovated historic palace, it offers excellent accommodations with professional service, and is in walking distance to all the major sites in central and old city Madrid. The junior suites are well worth the extra cost. Our room, number 202, was spacious and ideally located on the second floor with a balcony overlooking Plaza del Angel - a quaint square with restaurants and outside tables. In the afternoon and evening, local musicians entertain the patrons having tapas and drinking cana or tinto de verano. Although the plaza can sometimes be noisy, the room's double windows and shutters keep it almost sound-proof. We would definitely stay at NH Collection Palacio de Tepa again when visiting Madrid.
Comment from Hotel Management
Sep 16, 2017 by NH Collection Palacio de Tepa - Guest Relations, Hotel Management
Dear James & Sandra thank you for your excellent comments and for sharing your experience with the other Expedeia users ,I am glad to know that you enjoyed your stay with us during your last visit to Madrid!. The entire NH Collection Palacio de Tepa team look forward to welcoming you back in a very near future! Best regards.