Ratings based on 530 Verified Reviews

3.9 out of 5
88% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 17, 2017
Great location and comfortable room although bed could be a little bigger, too small to be a matrimonial bed.
Comment from Hotel Management
Oct 19, 2017 by Leticia Gutiérrez (Front Desk Manager), Hotel Management
Dear Guest, many thanks for your comments. We are vey glad to know that you enjoy your stay. We have queen and King size bed rooms and we hope that if you give us the opportunity in the future we could give you a King size bed room. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
Great. Loved Mardrid and location of hotel. I would definitely go back to this hotel
Comment from Hotel Management
Oct 17, 2017 by Leticia Gutiérrez (Front Desk Manager), Hotel Management
Dear Guest, many thanks for your great comments, we are very glad to knoa that you enjoy your stay. We hope that you come back son. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, right where the action is. Walk to all

Posted Oct 16, 2017
Enjoyed Madrid tremendously. Beautiful city. Hotel was great, small but has everthing you need. MiFi very good to have. Staff very friendly and helpful.
Comment from Hotel Management
Oct 17, 2017 by Leticia Gutiérrez (Front Desk Manager), Hotel Management
Dear Becky, we really appreciate your wonderful comments. We are in the heart of the city and you can go walking everywhere. MIFIS are very useful to be connected all the time. We hope to see you again very son. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from McLaughlin

nice hotel and great location of Madrid

Posted Sep 24, 2017
Pros: access to downtown in seconds, access to restaurants and to the plaza mayor. Great staff very helpful
Cons: the beds need to be replaced. The mattresses I mean they have a poor quality
Location: I said before. Great spot to be in Madrid.
Loved the area very central and easy to access. The hotel was very nice and clean. Staff was great. The only thing we did not like was the bed. The bed was a bit lumpy out of shape and very unconformable. I am not sure if this was due because we asked for 3 separate beds since my son was in the room with us or if that it was the way it was but that was disappointing. Other than that it was great hotel.
Comment from Hotel Management
Sep 26, 2017 by Teresa de la Rosa, front desk manager., Hotel Management
Dear Maria, Thank you so much for having chosen us as your hotel of stay in Madrid and for leaving a review about your experience with us! We are very happy that our modern facilities and its services, as well as its friendly and welcoming staff made you feel at home and we hope to welcome you back if your ever return to Madrid! We are sorry that our beds were not entirely to your liking and we will look further into the problem, as this is something uncommon in our hotel. We appreciate that, despite this unfortunate detail, your stay was satisfying enough. Kind regards and have a nice day, Teresa de la Rosa, front desk manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Iceland

Clean rooms and great location

Posted Sep 14, 2017
Pros: Location, Clean
Location: Puerta del Sol, Wining and Dining
Arrived late saturday night. Finding the Hotel was easy, though the front does not really give it away that there is a 6 floor hotel behind the doors, check in was quick and easy. We were given a room on 6th floor facing away from the busy street very quiet, Rooms are very small but clean and newly renovated, black out curtains that made us sleep like we never slept. Location is wonderful, just at the Puerta del Sol. We took a Taxi to the Hotel as we were arriving so late and there is a flat Taxi charge from the airport 30 Euros and takes approx. 20 minutes. Taxi will let you out at the top of Puerta del Sol as they can not drive any closer and the walk is 3 minutes. Hotel has nice staff in Lobby and they can speak English (which is not mandatory in Madrid for restaurant staff or tour operators). They have available 2 Bicycles for the guest to use, complimentary, you just leave your credit card with the reception as guarantee. House keeping does a great job, A/C works great, WI-FI is fast and showers are wonderful, Mini bar and a hair dryer. We enjoyed our time in Madrid, only thing we missed was an Patio or a pool side to sit by as the wether was wonderful. We did not try the breakfast so I can no comment on that. There are hundreds of Restaurants, coffee houses, shopping and just the Buzz of life at the Puerta del Sol at your fingertips. We had a wonderful time in Madrid, we will come again and stay at Petit Palace Hotel
Comment from Hotel Management
Sep 26, 2017 by Teresa de la Rosa, front desk manager., Hotel Management
Dear Birna, Thank you very much for having chosen us as your hotel of stay and for leaving such a complete review about your experience with us -your photos are incredible! We are delighted that you could enjoy the Petit Palace experience so much thanks to our indeed thoroughly clean and and newly renovated rooms; our central location right in the city centre; our welcoming and helpful staff; our services such as our powerful A/C, free-rental bike and high-speed WIFI. We would love to be able to have a patio or pool as you mention, but we hope that your understand that due to our location and the age of the building, it is impossible for us to do so! We hope that you come back and stay with us again so you can try our lovely and delicious breakfast as well as well as enjoy everything that this wonderful city has to offer! Kind regards and have a lovely day, and hopefully see you anytime soon! Teresa de la Rosa, front desk manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2017
Good location right in the heart of Madrid. Would stay here again
Comment from Hotel Management
Sep 4, 2017 by Teresa de la Rosa, front desk manager, Hotel Management
Dear Guest, Thank you very much for your nice feedback! Please, do not hesitate to count on us again if you ever come back to Madrid, we would love to welcome you back at Petit Palace Puerta del Sol! Kind regards and have a lovely day,
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, TX

Excellent location!!

Posted Aug 23, 2017
Walking distance to Mercado San Miguel, Palacio del Sol, etc.. Hotel is in a great location.
Comment from Hotel Management
Aug 29, 2017 by Teresa de la Rosa, front desk manager., Hotel Management
Dear Claudia, Thank you for your lovely feedback! Indeed, our great location is one of our most valued features, close to many points of interest, either touristic or gastronomic! We hope to have you back if you every dedice to come back to Madrid and thank you again! Kind regards,
3 out of 5
Recommended
for Couples
by A verified traveler from Heredia, CR

Nice hotel close to everything

Posted Aug 21, 2017
Pros: Location
Cons: Smoking lobby
The only problem is that you should be careful since there are other 150 hotels in town, pretty much all with the same name. So this might be confusing.
Comment from Hotel Management
Aug 22, 2017 by Teresa de la Rosa, front desk manager., Hotel Management
Dear Victor, Thank you very much for your review. Thank you for appreciating our central location in the heart of Madrid! We regret that our spacious and well equipped lobby was not entirely to your liking and we hope that you can give us a second chance if you ever visit Madrid again! Kind regards,
4 out of 5
by Tim

GREAT hotel for the price and in the BEST location

Posted Jul 16, 2017 on Hotels
Air conditioner in the room could have been a bit cooler. Sofas in the Lobby need an upgrade.
Comment from Hotel Management
Aug 1, 2017 by Trinidad Lopez, Hotel Management
Dear Tim, Thank you so much for your kinnd review about your stay! We are delighted that our price and location have been such positive features for you! We have already had maintenance to check the air conditioning from your room and we appreciate your feedback as it helps us improve every day! Thank you as well for your observation about our sofas, which will also be taken into account. Kind regards, Teresa de la Rosa, front desk manager.
5 out of 5
by Michael

Spain Tour 2017

Posted Jun 20, 2017 on Hotels
Real Madrid won soccer championship so the local area was noisy.
Comment from Hotel Management
Jun 26, 2017 by Trinidad Lopez, Hotel Management
Dear Michael: Thank you for choosing our hotel and taking your time to sharing your opinión about your stay with us. We are so sorry to read that it was very noisy and hope you give us a chance to welcome you back. Sincerely