Ratings based on 1,482 Verified Reviews

4.0 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Katy, TX

Overall good stay

Posted Aug 18, 2017
Overall it was a good stay staff were very friendly. Food was decent with good service especially at the Mexican and brio restaurants. The rooms weren't exactly what we thought they'd be. Definitely needing some sprucing up however, it's not like we went on vacation specifically for the room.
Comment from Hotel Management
Aug 18, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Kera We would like to thank the time you are taking to share your feedback. We are very grateful to hear that you had a good experience with us and that you enjoyed the services and facilities. Please be assured that your comments and suggestions have been taken into consideration and that we will do our utmost to improve. We certainly look forward to your returning trip in the near future. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Love this place.

Posted Aug 17, 2017
Everything was great. Can't wait to come back. Hotel staff super friendly all the time. Greatest experience ever.
Comment from Hotel Management
Aug 18, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Guest. Thank you for your comments. We are so happy to hear that you have an excellent stay with us and that you enjoyed the beauty of the Caribbean. We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again. Best Regards
1 out of 5
by A verified traveler from New Jersey

Honeymoon package gone bad

Posted Aug 13, 2017
We purchased the honeymoon package because of the great perks. Instead, we didn't get a welcome cocktail, we were not escorted to our rooms, by 8:30p you will not be seated at restaurants, and the list goes on. We had a plunge pool but apparently honeymooners don't get the giant private pool like the other priveleged guests. This resort is filled with children who throw balls in the air not caring who it hits. The beach is filled with rocks. This is also a resort where you are not approached and asked if you want anything to drink unlike Akumal. The worst part was the romantic dinner. Due to a tropical storm, our dinner was rescheduled. The manager comes up and says there was a miscommunication so they did not have a lobster and filet mignon for us. We got the whole experience except the main dish was the steakhouse a la cart menu which is free in the package. During our checkout I tried explaining the situation because I did not want to pay $104 for a meal where I didn't get the special main course. The lady kept saying I was already charged, they took our ticket, there was no proof otherwise. I said I would pay 40$ since the lobster dinner itself is $40. The lady called someone and said okay. We only had one minute left before checkout. The lady at the checkout decided to take advantage of us and state that they are only subtracting $40 from the bill so $64. Never coming back here again. Don't come here for your honeymoon. We are going back to Akumal.
Comment from Hotel Management
Aug 16, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Leah We have already answered your review. Thank you for writing to us. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Aug 13, 2017
We had a great time at the Catalonia! We opted for the honeymoon privileged package and received some nice perks. Food and drinks were great, we would love to come back!
Comment from Hotel Management
Aug 15, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Kristin It is nice to know that you had a nice trip and that you enjoyed our facilities and services. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome and pamper you once again! Best Regards
1 out of 5
by A verified traveler from New Jersey

Honeymoon Suite Gone Horribly Bad

Posted Aug 12, 2017
Pros: The only thing I liked was the B Loved Restaurant. At least they provided us a lobster as part of the free honeymoon package.
Cons: Everything, the language barrier, provide welcome cocktails to everyone, escort to rooms, more help in restaurants, have more designated children area
Location: Rocky beach, there is snorkeling and sailing, rio secrets, xcartet. But you can go to there places from other nearby resorts.
This trip was absolutely horrible. We were not escorted to our rooms, unable to eat at restaurants by 8:30p because of booking, and the beach is filled with rocks and seaweed. We got the honeymoon suite and weren't even offered a welcome cocktail like others. This place is filled with children throwing balls everywhere. People do not even approach you and ask you what you want to drink. The worst part was the romantic dinner. Due to a tropical storm, we had to reschedule our romantic dinner by the beach. Apparently due to a miscommunication there was no lobster and filet mignon for us. Instead the manager said we would get the romantic dinner with the special appetizer and dessert but we would get the a la cart steakhouse menu for the main dish (which is free). During our checkout, I tried explaining to the lady that I am not paying $104 for a dinner where I did not get the main dish. She kept saying that she sees we were charged for the entire meal, that there was no proof that we did not get the main dish. I kept telling her that I do not mind paying for everything except the main dish which was obviously the expensive part. I told her to talk to the manager but I ended saying fine, I can pay $40 for the dinner. She made a call and said okay. The lady at checkout decided to rip us off and say "No, we will take off $40 from 104". Absolutely horrible. I will never ever come back to this resort ever again. I am going back to Akumal instead.
Comment from Hotel Management
Aug 16, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Leah Thank you for your feedback. We would like to apologize for the inconveniences during your stay. Our Guest Service confirms the situation regarding the dinner, we would like to let you know that we unfortunately don't guarantee the weather for dinners on the beach, but we gave you the option to change the date or back up to some restaurant. Likewise, the mentioned charge was due to the lobsters that were consumed in your honeymoon dinner. As an apology, we made the $ 40 discount. We regret the misunderstanding and look forward to the opportunity of you staying again. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Excelent service

Posted Aug 11, 2017
This was our third time in Catalonia Riviera Maya snd once again it was wonderful, definitely going there again 💖
Comment from Hotel Management
Aug 15, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Bilijana Thank you for your comments. We are so happy to hear that you have an excellent stay with us and that you enjoyed the beauty of the Caribbean. We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Illinois

Best vacation

Posted Jul 29, 2017
Everything was amazing, from the check in to the room to dinner and to the activates. After 5 minutes there I knew I wouldn't want to leave. I will definitely be coming back.
Comment from Hotel Management
Aug 15, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Felicia It is nice to know that you had a nice trip and that you enjoyed our facilities and services. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome and pamper you once again! Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Beautiful beach for swimming and snorkeling

Posted Jul 29, 2017
This was our first all-inclusive experience. We aren't big drinkers, so looked for a place where we could enjoy the water activities and other hotel facilities. The beach is a great mix of reef for snorkeling and the soft white Caribbean sand with turquoise water you expect. There are plenty of places to lounge in the sun or in shaded areas. There are several pools scattered in strategic areas and we were able to find either a fun pool party going on are a quieter place to swim. The grounds are immaculate and lush. The food is good in the buffets, and in the ala carte restaurants. The room service menu is sparse. We order twice and it wasn't very good. The staff is friendly and attentive. We had two issues upon checking in that needed resolution and they immediately did so to our satisfaction. We plan on returning to this great resort and recommend it to others.
Comment from Hotel Management
Aug 15, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Guest. Thank you for writing to us. We are so happy to know that you appreciated all the aspects of your stay and that you were impressed with our friendly staff and courteous service! We can't thank you enough for the nice remarks about our Resort, they are so kind and thank you a lot for recommending us. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome and pamper you once again! Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Nice upgrade with Expedia

Posted Jul 27, 2017
We booked standard rooms and we were upgraded to privilege because we booked through Expedia. Enjoyed beautiful two room suites with spacious bathrooms. We enjoyed the freedom to visit the restaurants in the evening without limitations or reservations. Nice snorkeling from the beach and free rides on the catamaran. We would love to visit again.
Comment from Hotel Management
Jul 28, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Jen Thank you for writing to us. We are so happy to know that you appreciated all the aspects of your stay and that you were impressed with our friendly staff and courteous service! We can't thank you enough for the nice remarks about our Resort, they are so kind and thank you a lot for recommending us. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome and pamper you once again! Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from West Texas

Stay away from vendors at the airport....

Posted Jul 26, 2017
Pleasant staff, decent room, shows, and dining (We didn't care for Mexican restaurant, just our tastes though). We have been to other Caribbean locales and there seemed to be less planned activities.
Comment from Hotel Management
Jul 28, 2017 by Catalonia Riviera Maya, Hotel Management
Dear Bobby Thank you for your feedback. We are so glad you enjoyed your stay. Please be assured that your comments and suggestions have been taken into consideration and that we will do our utmost to improve. We certainly look forward to your returning trip in the near future. Best Regards