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Expedia Verified Reviews
Excellent!
4.4 of 5 guest rating
Room type Options Nightly price Book
Deluxe Gold, 2 Double Beds PURE allergy-friendly
482 square feet
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Other room types
Rock Royalty Level - Deluxe platinum, 1 king bed
Room with view
484 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Deluxe Family
964 square feet
1 King Bed and 2 Double Beds
Room sleeps 5 guests
(up to 5 children)
Select dates to see price
Rock Suite Platinum
Room with view
2582 square feet
1 King Bed and 2 Double Beds
Room sleeps 6 guests
(up to 5 children)
Select dates to see price
Deluxe Gold, two double beds
482 square feet
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Deluxe Platinum Double Beds
Room with view
482 square feet
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Rock Royalty Level Deluxe platinum, 2 double beds
Room with view
482 square feet
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Heaven Deluxe Gold, king bed PURE - Allergy Friendly
482 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Deluxe Gold King, PURE allergy-friendly
484 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Heaven Deluxe Gold, 2 double beds
482 square feet
2 Double Beds
Room sleeps 4 guests
Select dates to see price
Heaven Deluxe Diamond, one king bed
482 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Heaven Deluxe Gold, king bed
482 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Deluxe Gold King
462 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Heaven Deluxe Platinum Sky Terrace, one king bed
Room with view
964 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Heaven Rock Royalty Level, Deluxe Platinum, 1 king bed
Room with view
482 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Deluxe Platinum Grand Sky Terrace, one king bed
Room with view
964 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Heaven Rock Suite Platinum
Room with view
2582 square feet
1 King Bed and 2 Double Beds
Room sleeps 6 guests
Select dates to see price
Deluxe Diamond, one king bed
482 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Deluxe Platinum Grand Sky Terrace - Connecting
Room with view
964 square feet
1 King Bed and 2 Double Beds
Room sleeps 6 guests
(up to 5 children)
Select dates to see price

Get an overview of this hotel
4.5-star property with pools, private beach, full-service spa

Popular property highlights

Breakfast included
Free valet parking
On private beach
Business center
Grocery/convenience store

Location

Located in Puerto Aventuras, this beachfront property is next to a golf course, 1.4 mi (2.2 km) from Dolphinaris Riviera Maya Park, and 2.6 mi (4.2 km) from Dolphin Discovery. Oasis Beach and Puerto Aventuras Marina are also within 3 mi (5 km).

Resort Features

Catch some rays on Hard Rock Hotel Riviera Maya - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.

Room Amenities

All 1264 rooms boast private spa tubs and jetted tubs, plus free WiFi and flat-screen TVs with satellite channels. Guests will also find free minibar items, balconies, and 24-hour room service.

Languages Spoken

  • English

Show all languages

Hard Rock Hotel Riviera Maya - All Inclusive

Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO 77710

Hotel Amenities

All-Inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Climbing wall
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Tennis lessons included
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Hotel Amenities

Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 9 restaurants and guests can grab coffee at one of the 2 coffee shops/cafés. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 bars/lounges and a swim-up bar. This all-inclusive property also offers a complimentary children's club, a children's pool, and a spa tub. Onsite self parking and valet parking are complimentary.

Hard Rock Hotel Riviera Maya - All Inclusive has designated areas for smoking.

  • Express check-in
  • Number of outdoor pools - 2
  • Elevator/lift
  • Fitness facilities
  • 24-hour front desk
  • Poolside bar
  • Business center
  • Porter/bellhop
  • Express check-out
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Computer station
  • On private beach
  • Conference space size (meters) - 8159
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Snack bar/deli
  • Shopping on site
  • Designated smoking areas
  • Airport transportation
  • Total number of rooms - 1264
  • Number of floors - 3
  • Number of buildings/towers - 9
  • Airport transportation (surcharge)
  • Coffee/tea in common areas
  • Designated smoking areas (fines apply)
  • Number of bars/lounges - 7
  • Full-service spa
  • Swim-up bar
  • Beach umbrellas
  • Conference space
  • Free breakfast
  • Billiards or pool table
  • Spa treatment room(s)
  • Grocery/convenience store
  • Tours/ticket assistance
  • Meeting rooms
  • Steam room
  • Sauna
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Number of coffee shops/cafes - 2
  • Nightclub
  • Supervised childcare/activities (surcharge)
  • Children's pool
  • Spa services on site
  • Number of restaurants - 9
  • Conference space size (feet) - 87823
  • Spa tub
  • Beach towels
  • Television in common areas
  • Wedding services
  • Arcade/game room
  • Garden
  • Multilingual staff

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas:

Languages Spoken

  • English
  • Spanish
  • Portuguese

Parking

Free self parking , Free valet parking

Room Amenities

Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations with private spa tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Air conditioning
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Turndown service
  • Free bottled water
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Private spa tub
  • Number of bathrooms - 1
  • Jetted bathtub
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Flat-panel TV
  • Room service (24 hours)
  • Rollaway/extra beds (free)
  • Premium TV channels
  • Free WiFi
  • Blackout drapes/curtains
  • Designer toiletries
  • Desk
  • Premium bedding
  • Slippers
  • Separate bathtub and shower
  • Balcony
  • Minibar (stocked, free items)

Where to Eat

A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM.

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Things to Do

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing nearby
  • Snorkeling nearby
  • Rock climbing on site
  • Volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Ziplining on site
  • Ecotours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Scuba diving nearby

Spa Services

ROCK SPA has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Body treatments
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No pets or service animals allowed

24-hour check-in

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per room (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • All Inclusive Hard Rock Hotel Riviera Maya
  • Hard Rock Hotel All Inclusive Riviera Maya
  • Hard Rock Hotel Maya
  • Hard Rock Hotel Maya Riviera
  • Hard Rock Hotel Riviera
  • Hard Rock Hotel Riviera Maya
  • Hard Rock Hotel Riviera Maya All Inclusive
  • Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
  • Hard Rock Riviera Maya
  • Hard Rock Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
  • Hard Rock Hotel Riviera Maya Solidaridad
  • Hard Rock Riviera Maya Inclus

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

A resort fee is included in the total price displayed.

Only registered guests are allowed in the guestrooms.

No pets and no service animals are allowed at this property.

Promotions

Special Offer

Book a stay in a "Rock Royalty Level Deluxe platinum, 2 double beds", "Heaven Rock Royalty Level, Deluxe Platinum, 1 king bed", or "Heaven Rock Suite Platinum" room type and receive a rock royalty personal assistant (7 AM-11 PM), ironing service (2 items per person, per stay), upgraded full-size Rock Spa® bath products, express luggage delivery, free shoe shine, nightly petit fours, aromatherapy and pillow menu, spa tub preparation with 24 hours notice, personal assistance with reservations, priority reservations to picks® and mix® program, free 25-minute couple's massage at the Rock Spa®, VIP check-in and check-out, late check-out until 3 PM (subject to availability), free beach bag (1 per room, per stay), and priority booking for Bali beds (surcharge).


Full details provided at check-in. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Limitless All-Inclusive

Book a stay September 15, 2018-December 31, 2019 in any room or rate category for travel January 6, 2019-December 21, 2020 and receive access to Rock spa treatments, beauty salon services, romantic dinners, photo bundles, and much more.


Full details provided at check-in. A 25% service fee will apply for all individual services. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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