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Overview of Palo Santo Galapagos Hotel

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Premium bedding, pillowtop beds, in-room safe, individually furnished
Premium bedding, pillowtop beds, in-room safe, individually furnished
Premium bedding, pillowtop beds, in-room safe, individually furnished

Palo Santo Galapagos Hotel

2.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air Conditioning
  • Restaurant

Explore the area

    Popular LocationMalecon1 min walk
    Popular LocationLas Grietas3 min walk
    Popular LocationAcademy Bay Dive Center11 min walk
    AirportIsla Baltra (GPS-Seymour)112 min drive

Choose dates to view prices

Standard Twin Room, Pool View

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

Habitación estándar, 1 cama King size, vista a la piscina

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

Premium Studio Suite, Pool View

  • 753 sq ft
  • Sleeps 3
  • 1 King Bed

About this area

Puerto Ayora

Located in Puerto Ayora, Palo Santo Galapagos Hotel is in a national park and near the beach. Travelers eager for a bit of culture can stop by Charles Darwin Research Station, while those wishing to experience the area's natural beauty can explore Galapagos National Park and Las Grietas. With scuba diving, snorkeling, and boat tours nearby, you'll find plenty of adventures in the water.
Popular Location

What's nearby

  • Malecon - 1 min walk
  • Las Grietas - 3 min walk
  • Academy Bay Dive Center - 11 min walk
  • Charles Darwin Research Station - 9 min drive
  • Tortuga Bay Beach - 13 min drive

Getting around

  • AirportIsla Baltra (GPS-Seymour) - 112 min drive

Restaurants

  • Palo Santo — 1 min walk
  • Proinsular — 5 min walk
  • Café Hernán — 7 min walk
  • Boné Coffee & Cake — 7 min walk
  • The Rock — 8 min walk
View in a map

About this property

Palo Santo Galapagos Hotel

Beaux Arts hotel with free breakfast and restaurant
A restaurant, an outdoor pool, and a bar/lounge are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a snack bar/deli, a spa tub, and concierge services are onsite. All 26 individually furnished rooms provide free WiFi, free wired Internet, and pillowtop beds. For a bit of entertainment, guests will find flat-screen TVs with cable channels and DVD players, and other amenities include room service and premium bedding.
Palo Santo Galapagos Hotel offers 26 air-conditioned accommodations with DVD players and safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Puerto Ayora hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7 AM–10 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Access to nearby outdoor pool
  • Outdoor pool
  • Spa tub

Family friendly

  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Front-desk safe
  • No elevators
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Russian
  • Spanish

Outdoors

  • BBQ grill(s)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Linens
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • DVD player

More

  • Desk
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe

See similar properties

Policies

Check-in

Check-in from noon - 10 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 2:30 PM
Late check-out subject to availability
Express check-out

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per day

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts credit cards and cash for all bookings and onsite payments

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Palo Santo Galapagos Hotel Puerto Ayora
Palo Santo Galapagos Puerto Ayora
Palo to Galapagos Puerto Ayor
Palo Santo Galapagos
Palo Santo Galapagos Hotel Hotel
Palo Santo Galapagos Hotel Puerto Ayora
Palo Santo Galapagos Hotel Hotel Puerto Ayora

Frequently asked questions

Does Palo Santo Galapagos Hotel have a pool?
Yes, this property has an outdoor pool.
How much does it cost to stay at Palo Santo Galapagos Hotel?
As of Jan 21, 2021, prices found for a 1-night stay for 2 adults at Palo Santo Galapagos Hotel on Jan 23, 2021 start from $230, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Palo Santo Galapagos Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Palo Santo Galapagos Hotel?
Self parking is free at this property.
What time is check-in at Palo Santo Galapagos Hotel?
Check-in is from noon - 10 PM. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at Palo Santo Galapagos Hotel?
Check-out is at 2:30 PM. Late check-out is available for a fee (amount may vary, subject to availability).
Does Palo Santo Galapagos Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Palo Santo Galapagos Hotel located?
Situated by the sea, this hotel is steps from Galapagos National Park, Playa de los Alemanes, and Malecon. Las Grietas and Charles Darwin Research Station are also within 2 mi (3 km).
4.5
Wonderful
Rating 5 - Excellent. 6 out of 10 reviews
5 - Excellent 60%
Rating 4 - Good. 3 out of 10 reviews
4 - Good 30%
Rating 3 - Okay. 1 out of 10 reviews
3 - Okay 10%
Rating 2 - Poor. 0 out of 10 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 10 reviews
1 - Terrible 0%

4.4/5

Cleanliness

4.7/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and modern hotel- beautiful location!
Stayed 3 nights in Mar 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was top notch, Wendy especially went over and beyond to help us receive a package even after we left the hotel. The location was perfect for a true tranquil getaway, the food was really good and reasonably priced and the room was spacious with nice balcony. Poolside lounging was perfect after the hike to Las Grietas which was a short 10 minute walk away.
Stayed 3 nights in Feb 2020

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service
First, the staff is so helpful and kind! The thing we were less enthusiastic about was that it was very difficult to get basic toiletries like soap, clean towels or shampoo. We had to repeatedly ask.
Stayed 4 nights in Jul 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palo Santo is Awesome
Because the ferry's were overbooked we had to spend a night in Santa Cruz. Thankfully Palo Santo had rooms. This is a very neat hotel on the opposite side of the bay. You have to take a sea taxi to get to it. The breakfast was tasty and the room was crisp and clean. We swam and chilled out by the pool prior to our departure - the perfect way to end our Galapagos excursion!
Stayed 1 night in Apr 2019

3/5 Okay

Upon booking, was not apprised that hotel was involved in a dispute; locals disclosed this. The hotel has potential, but it is not living up to it. First,unfortunate reality: Upon arrival, found staff lacking; there was no bell staff and we had to haul our luggage from the water taxi to the hotel and up stairs to our rooms; there was no elevator. Front desk was unmanned during the hours as represented and none of the staff were uniformed or wore name tags. There is a restaurant on-site and a bar; neither was staffed. We accessed both for glasses, etc. We were not provided wi-fi in our rooms; access to internet through US-based cell service (i.e., hot spots) was limited due to internet accessibility. The business center was not set up; we went to a store across the bay to print tour information (for a fee). The person assigned to assist at check-out indicated she was not able to access the internet to process the credit card payment, after several attempts with a hand-held device.The level of hospitality and services was not what was expected. On the positive: we stayed in suites which were roomy. When the refrigerator stopped working, the repairs/replacement were made within a day. There was one person on-site daily and he was attentive to feedback. We liked the location--it was quiet, and close to Las Grietas and two other nice restaurants.
Stayed 6 nights in Jul 2018

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