Ratings based on 548 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Sep 16, 2019
Didn’t like the fact smoking was allowed around pool area
Comment from Hotel Management
Sep 16, 2019 by Melia Marbella Banus team, Hotel Management
Dear Guest, Thank you very much for your feedback. We strive to provide a wonderful experience during our guests stay and comments like this are highly valued. With kind regards, Melia Marbella Banus team
4 out of 5
by A verified traveler

Posted Aug 15, 2019
Location is good with easy access to beach and if you wish to stay at the port. The hotel has a family friendly vibe which is very good in comparison to hotels in Marbella
Comment from Hotel Management
Aug 16, 2019 by Melia Marbella Banus team, Hotel Management
Dear Guest, Thank you very much for your feedback. We strive to provide a wonderful experience during our guests stay and comments like this are highly valued. With kind regards, Melia Marbella Banus team
5 out of 5
by A verified traveler

Posted Jul 2, 2019
Great location.. rooms a little dated, breakfast good selection.
Comment from Hotel Management
Jul 2, 2019 by GEX Department, Hotel Management
Dear Guest, Thank you very much for your feedback. We strive to provide a wonderful experience during our guests stay and comments like this are highly valued. With kind regards, Melia Marbella Banus team
5 out of 5
by A verified traveler

Posted Jun 24, 2019
Just suited us perfectly. We could not have chosen a better Hotel, location just everything
Comment from Hotel Management
Jun 24, 2019 by GEX Department, Hotel Management
Dear Guest, Thank you very much for your feedback. We really appreciate your positive feedback. With kind regards, Melia Marbella Banus team
5 out of 5
by A verified traveler

Posted Jun 18, 2019
Great location, beautiful property and amazing staff.
Comment from Hotel Management
Jun 24, 2019 by GEX Department, Hotel Management
Dear Guest, Thank you very much for your feedback. We strive to provide a wonderful experience during our guests stay and comments like this are highly valued. With kind regards, Melia Marbella Banus team
3 out of 5
by A verified traveler

Posted Jun 14, 2019
Good location, staff were not that friendly. Food was poor and hotel was dated. Not worth what they are charging
Comment from Hotel Management
Jun 17, 2019 by GEX Deparment, Hotel Management
Dear Guest, Thank you very much for your feedback. We strive to provide a wonderful experience during our guests stay and comments like this are highly valued. With kind regards, Melia Marbella Banus team
5 out of 5
by A verified traveler

Posted Jun 7, 2019
Pool area was fantastic. Food was great - good selection. Rooms are very clean and all facilities are great too.
Comment from Hotel Management
Jun 8, 2019 by MeliaMarbellaBanus, Hotel Management
Dear Guest, Thank you very much for your feedback. We strive to provide a wonderful experience during our guests stay and comments like this are highly valued. With kind regards, Melia Marbella Banus team
4 out of 5
by A verified traveler

👍

Posted May 20, 2019 on Hotels
We had a great time! Hotel amenities and services were very good, spa services brilliant. Nice hotel for a relaxing holiday in the sun, best of all only a short walk from the Promenade.
Comment from Hotel Management
May 27, 2019 by Luis Guijo. Guest Experience Team, Hotel Management
Dear Anonymous, Thank you for your comment and details about your recent stay with us. We hope to have a new chance to welcome you back. Best regards
4 out of 5
by A verified traveler

Posted Apr 29, 2019
Comment from Hotel Management
May 11, 2019 by Luis Guijo. Guest Experience Manager, Hotel Management
Dear Anonymous, Thank you for your valuation, if you could provide us more information about your recent stay you will help us to improve our services. Best regards. Guest Experience Department.
2 out of 5
by A verified traveler

Posted Apr 25, 2019 on Ebookers
Horrible view from hotel room Price of sun loungers on premises 100 euro per day Price of drinks ridiculous..
Comment from Hotel Management
May 11, 2019 by Luis Guijo. Guest Experience Manager, Hotel Management
Dear Anonymous, We thank you for the time you have taken to leave your review. We are so sad to know we have not reached your expectations. As you could check, our 100€ is for a Balibed experience around the pool, which includes the daily use of the balibed, Moet Chandone, fruit skewers and our personalize waiter assistance. We hope to have a new chance to welcome you back and improve your feedback. Best regards. Guest Experience Department.