Ratings based on 46 Verified Reviews

3.4 out of 5
62% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Wirral, UK

Less than basic, unable to sleep due to cockerels

Posted Oct 15, 2017
Pros: Cleanliness, housekeeping.
Cons: Req air con, better soundproofing, kitchen equipment replaced, microwave and kettle req,
Location: Off a busy road / route, lots of eating places that are good value, Loro Parque was nice.
The room was clean, our balcony was over the ravine so at least we had a view, belting water pressure in shower and plenty of hot water. The staff were pleasant and helpful. Towels changed and soap left in the bathroom. The beds were comfortable for the price, but don’t expect to get a good nights rest, as between Ramon singing in the attached restaurant and the ravine, were there are cockerels that crow through the night, I never had a decent nights sleep for a week. The kitchen was minimal, two hob rings, sink, cutlery, coffee maker with filters, two pots and a frying pan. The dishes were 70’s style smoked Pyrex, and the cups were small. No kettle so boiled water was from a big pot as there wasn’t a saucepan to do. No dishcloth, sponge or detergent left to clean up so all dishes were rinsed thoroughly best I could. Parking is difficult, especially on a Friday and Saturday, but you need a car as there isn’t much at Puerto de la Cruz really, boat trips are from the south of the island. We and another occupant had issues with the key cards not unlocking the doors, which mean’t that we had to go to the neighbouring hotel for two days to get them to let us in until one of the hotel guys fixed it. This is not the worse place to stay, very basic, but the cockerels were an issue for me.
4 out of 5
by Elisabeth from El Mocanal, El Hierro

Convenient and comfortable apartments

Posted Apr 28, 2016 on Hotels
I stayed in Puerto de la Cruz for 2 nights. This was convenient as I was going to the National Park the next night to stay at the Refugio there so I could go to the summit of El Teide at dawn. The bus to this park leaves from Puerto de la Cruz. Tenerife has excellent public transport.
3 out of 5
by pedro from london

cheap hotel and clean

Posted Oct 22, 2014 on Hotels
If your looking for a hotel with all the amenties this is not for you. In my case it was a place to put my suitcase and sleep this was perfect. The hotel/apt was going through a refurbishment so everything was newish. The fixtures in the room had screws missing and sockets hanging out but for €17 I was just wanting a clean place to sleep and shower and this hotel fitted the bill perfectly. staff at the front desk which serviced by a nearby hotel and the staff were very friendly. Frendlier than hotels I've stayed in with far higher price and amenities. No tv in the room something I wasn't bothered about.
2 out of 5
by A verified traveler

Las camas incomodas colchones de muelles horribles

Posted Oct 9, 2017
Es inconsebible que a estas alturas aun existan camas con colchones de muelles, incomodas , frias , menos mal que solo dormi una noche.yo alli no pienso volver.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 17, 2017
es una gran familia y muy buen servio yo ya hace muchos años que voy a ese complejo
Comment from Hotel Management
Jul 26, 2017 by Relaciones con clientes, Hotel Management
Muchas gracias por su comentarios. Esperamos verles de nuevo. Saludos cordiales
2 out of 5
by A verified traveler

Decepcionante....!

Posted Jun 26, 2017
Cons: La Iimpieza
Nos hemos desplazado tres parejas, hasta la isla de Tenerife para pasar unos días, y la verdad que nos hemos decepcionado por completo con la estancia. Podemos entender que una avería puede ocurrir, a la vez que entendemos que se debe solucionar. Lo que si que no nos gustó nada, es la limpieza de una de las tres habitaciones que reservamos.
Comment from Hotel Management
Jun 29, 2017 by Director de relaciones con los clientes, Hotel Management
Estimado cliente. Lamentamos que su experiencia no haya resultado como esperaba. Tomamos nota de sus comentarios ya que nos tomamos nuestros protocolos de limpieza muy en serio. Analizaremos lo ocurrido para continuar con nuestro proceso de mejora. Reciba un cordial saludo
4 out of 5
by MIGUEL ANGEL

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 29, 2017
Estimado cliente Gracias por su valoración. Reciba un cordial saludo
1 out of 5
by María del Mar

En general y estancia fue mala.

Posted Jun 10, 2017 on Hotels
Pues lo dicho me reafirmo lo mismo poca limpieza mucho ruido en general la estancia mala fui a descansar y salí más cansada.
Comment from Hotel Management
Jun 29, 2017
Estimada cliente. Lamentamos que su experiencia no haya resultado como esperaba. Tomamos nota de sus comentarios ya que nos tomamos nuestros protocolos de limpieza muy en serio. Analizaremos lo ocurrido para continuar con nuestro proceso de mejora. Reciba un cordial saludo
4 out of 5
Recommended
for Everyone
by A verified traveler from Lidingö

Trivsamt boende, kommer gärna tillbaka

Posted Mar 20, 2017
Tillmötesgående och hjälpsam personal, bra varierad frukostbuffé. Något hårda sängar för min smak. Bra städning. Fina luftiga rum och härlig balkong. Saknade dock en del basal köksutrustning. Bra läge för den som vill ha nära till allt men ändå inte vill bo mitt i smeten.
5 out of 5
by Galina

This traveler left a rating score only Posted Mar 19, 2017 on Hotels