Ratings based on 329 Verified Reviews

3.9 out of 5
69% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Apr 14, 2019
Comment from Hotel Management
May 1, 2019 by Hotel Management, Hotel Management
Estimado Cliente, Muchas gracias por el tiempo dedicado a valorar a nuestro Hotel. Saludos cordiales, La Dirección
4 out of 5
by A verified traveler

Not a 5 star, but good.

Posted Apr 1, 2019 on Hotels
In general very good stay. Big, clean and beautiful rooms. Looked forward to stay at this hotel and celebrate my 30th birthday. Was very surprised that hotel offered nothing extra for celebration, and we had to pay extra even for a tea cooker and for ironing our clothes. They have dress code at the restaurant, but no way to get your shirts ironed. You had to wait for 1 or 2 days to get your clothes. We also ordered a spa package for couple at their spa, but when we arrived they said it was full, which was a huge disappointment, as we looked forward for a relaxing celebration. The next day we went to spa, but it was very small and massage was very basic. Great dinner and breakfast. No drinks were included at the dinner. We had half board. Overall ok, but if you are looking for a good celebration, then choose another hotel.
Comment from Hotel Management
Aug 8, 2019 by Hotel Management, Hotel Management
Dear Guest, Thank you for sharing your opinion about our Hotel. We also thank you for the comments about the stay you had with us, the big and clean rooms and the great breakfast and dinner. We feel sorry for not having met all of your expectations and we will take all of your comments into account in order to improve in those aspects. We will be pleased to welcome you again in the future. Kind regards
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 15, 2019
3 out of 5
by A verified traveler

Definitely not 5 star but has several good points

Posted Feb 28, 2019 on Hotels
Positives: Comfortable, smart room with balcony and stunning sea views. Good selection of food on buffet, even for vegetarians. Cook-to-order grilling / stir fry stations especially good. Spa area and internal pool well maintained. Puerto de la Cruz offers a more Spanish feel than the more touristic resorts. Negatives: VERY dated and run-down public areas. Cold outdoor pool. Charges for spa use. You can get one free pass to spa, but only if you demand it at Reception. Fairly long steep walk from centre of town. No parking on site, so you normally have to park a way down the road and walk back. Definitely not 5 star standard, facilities or service. Very elderly clientele makes it feel like you’re staying in a care home (sorry to be harsh, but honest)
Comment from Hotel Management
Mar 8, 2019 by Hotel Management, Hotel Management
Dear Stephen, Thank you for taking the time to post a review. Thank you also for the positive comments about the comfortable rooms, our beautiful views from the rooms, the good variety of food and the nice Spa area. We will also take note of your suggestions they are very important to keep improving our services. We really look forward to welcoming you back in the near future to our hotel Best Semiramis so you can see the improvements done. Best Regards
2 out of 5
by A verified traveler

Posted Feb 24, 2019
Great view but we were unlucky to get a room without a view. The room was cold, the food was cold, the hot tub was cold.
Comment from Hotel Management
Feb 26, 2019 by Hotel Management, Hotel Management
Dear Guest, We are sorry for not having fulfilled your expectations. Our main objective is the highest satisfaction of our guests. We take your comments into account about the temperature of the room and our gastronomy to keep improving. Yours sincerely
4 out of 5
by A verified traveler

Posted Feb 5, 2019
View is spectacular. Nice pool. Close to restaurants.
Comment from Hotel Management
Feb 11, 2019 by Hotel Management, Hotel Management
Dear Guest, Thank you for sharing your experience. We are glad that you had a pleasant stay in our hotel and that our spectacular views, the nice pool and the good location were of your liking. We hope to see you again soon. Kind regards
5 out of 5
by A verified traveler

Posted Jan 27, 2019
Lovely staff and cleaning was amazing. Lovely stay
Comment from Hotel Management
Jan 29, 2019 by Hotel Manager, Hotel Management
Thank you for sharing your comments, we look forward to see you again soon.
4 out of 5
by A verified traveler

Past its Best Semiramis Hotel

Posted Jan 2, 2019 on Hotels
We had a very good stay and have no complaints. The hotel was a bit dilapidated and a 3.5 star. However it was cheap relative to all the others in the area. Breakfast was good, great choice. Staff where lovely and very hard working but not enough of them. The rooms are large and clean with great views. Pillows uncomfortable as where the beds a bit. Overall a lovely hotel but we'll beyond its salad days..needs maintenance.
Comment from Hotel Management
Jan 16, 2019 by Hotel Manager, Hotel Management
Dear james, Thank you for taking the time to post a review. Thank you also for the positive comments about our breakfast, the hard working staff and the beautiful views and we´ll also take note of all of your suggestions to keep improving all our services. We really look forward to welcoming you back in the near future to our HOTEL BEST SEMIRAMIS. Best Regards
5 out of 5
by A verified traveler from Sligo ie

Posted Dec 13, 2018
The hotel is very comfortable with very friendly and capable staff with very good English. the catering is to a very standard with a very wide range of choices for breakfast and dinner.
Comment from Hotel Management
Dec 18, 2018 by Hotel Management, Hotel Management
Dear Guest, Thank you for the time taken to write your review. We are pleased to receive your feedback and to know that you enjoyed your holidays with us. It is very nice to see the good comments about our friendly and capable staff. Thank you very much for your kind words about our HOTEL BEST SEMIRAMIS. We hope you visit us again in the future. Kind regards, Hotel Management
3 out of 5
by A verified traveler from Scotland

Posted Nov 18, 2018
This hotel is no where near the beach, it’s states it’s 10 minutes but you are on a very steep hill and it takes about 1 hour to walk down to the beach !! The outside pool is freezing, the facilities were okay, food was just okay very basic, if you like Germans then this is the place to be in as everyone was German and the surrounding areas were all German ! On the plus the room was great and the hotel was super clean with fresh towels every day. This hotel is defo a not a 5 star hotel. Overall it was okay we won’t be rushing to go back anytime soon.
Comment from Hotel Management
Nov 22, 2018 by Hotel Management, Hotel Management
Dear Tracey, Thank you for sharing your opinion. We hope that, in general terms, you enjoyed your stay with us. We regret that our location was not of your liking and we appreciate your kind comment regarding our rooms. We hope you can give us another chance in the future. Kind regards, Hotel Management