Ratings based on 208 Verified Reviews

3.4 out of 5
66% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by Anna

Value for money

Posted Apr 23, 2017 on Hotels
Hotel doesn't look as nice as in pictures so first impression is not so great. Room is outdated with tiny old TV. Overall hotel was good value for what you pay. It's very clean, big room with balcony . Tasty food with great selection, clean heated swimming pool , very nice people and great service.
2 out of 5
by A verified traveler from England

Not a 4* hotel

Posted Mar 13, 2017
Pros: Clean. Location. Bar next door.
Cons: Rooms updated, new bed, better food
Location: good location, plenty of bars and restaurants near, short walk from beach.
We stayed at the Bonanza Palace for a week. For starters we arrived and we were sent around all 3 hotels before we could check in which was annoying. Staff were nice and friendly. Room very dated but clean, the worst part was the bed, which was literally that uncomfortable I had to take pain killers every morning for my aching joints, apart from that and the TV been something from the 1990s our towels were fresh everyday and bed made everyday. Food was very disappointing, cant say I had one nice meal, I survived on chips and pasta all week, puddings were more or less the same every night. Pool area was nice and clean and always enough sunbeds available. Entertainment staff were annoying one decided to splash me as I was getting into the pool which was not heated and freezing cold which I thought was rude and uncalled for. Good location and plenty to do outside of hotel. This hotel could of been a 4* 10 years plus ago, not anymore.
4 out of 5
for Everyone
by A verified traveler

Nice hotel, good standard

Posted Mar 10, 2017
Nice hotel, good pool area and clean, lovely breakfast just not great wifi connection, good location though
3 out of 5
by A verified traveler

Very dated, great staff and food.

Posted Dec 19, 2016
Pros: A good selection of food. Really lovely staff.
Cons: The hotel is in need of a refurbishment.
Location: The hotel is on top of a steep hill and provides a free bus into town. Beautiful views, and nice walks around the area.
As other reviews have stated, the hotel is very dated. That said the hotel is clean, the staff are very helpful and the food was good.
5 out of 5
by A verified traveler

Great hotel at reasonable price

Posted Dec 9, 2016 on Hotels
Only one issue, pillows are really small, but to be fair, i am sure they would have given me extra pillows, I just didn't ask as was not that bothered about it
4 out of 5
by A verified traveler

Convenient and clean

Posted Sep 20, 2016 on Hotels
On the hole a good hotel, the staff was very friendly, the room spacious and clean. The food was good the only fault was the cooked breakfast was cold. The night time entertainment in the hotel was so so! there is room for improvement. The location was good as there are a few shops and bars nearby. The pool area was good and there were plenty of sun beds.
3 out of 5
for Everyone
by A verified traveler

Reasonable for the money asked

Posted Sep 18, 2016
Definitely not 4 star, but reasonable value. The "resort" is three hotels on the same road, with the main reception located at one of them. Facilities are fine, if uninspiring, food is plentiful and or decent quality, but a little repetitive. Nowhere near the beach, but a free shuttle is provided to the main coastal town. Would recommend, but know what you're getting.
3 out of 5
by A verified traveler

Good enough for sleeping

Posted Aug 26, 2016
The hotel is quite old on the rooms : old decoration and wardrobe, carpet on the floor. Before to arrive, i sent an email explaining i am allergic to dust and asked to have a perfect cleaning room. Nobody answered and when i arrived i had to ask to clean it again because of the dust on corners. The fridge was out of order and i had to ask twice to have a new one. However the good point was that the room was quiet and had a good view - luckily not on the noisy swimming pool area ( till 11pm at least). The breakfast was included and was quite disappointed : it seems to be only for english and german with a lot of sausages and beans. The bread was fresh though. I had to buy my own juice because the poor quality of it ( powder + water on a machine ). Some fresh fruits. We did not use the facilities they proposed ( swimming pool - spa - ... ) because we prefered to visit. Another bad point is the poor access to some facilities : we have to pay to use the safe on the room (!!) and for internet ( only free access next to the reception) I liked the situation of the hotel in the uplands : 20 min by foot to go to the sea via a lovely way - 5 min by foot to "la paz" where there are a lot of buses stop to travel everywhere in the island - 2min by foot to bar and restaurants ( not really spanish but better than nothing ) and tourists' shops - Not my kind of place to stay all day but if you like to stay at the pool and tan, that's a good place.
1 out of 5
by A verified traveler

Wouldn't return

Posted Aug 11, 2016
Would never return very ignorant staff . ! Only seen the cleaner if we asked for her ! As for the food it was never really hot even when we went down as soon as it was open as for the drinks well I barely had a drink because it was horrible , help yourself all inclusive never again , kids was helping themselves to all sorts of cocktails no one there to watch . Couldn't keep the room on and had to check out at 12 was told there was a shower room to wash before leaving but got laughed at when asked for somewhere to shower ! I would rate this hotel 2 stars . Not aloud inflatables in the pool or nothing no bat and ball nothing other than yourself ! Carpets was very dirty to ! Needs updated a lot . Hotel air con not good either only thing I couldn't fault was the view that was nice :)
3 out of 5
by Jairo from London

Next time I book another hotel

Posted Apr 3, 2016 on Hotels
I booked double bed but when i arrived there only single bed available. The TV very old and not work well and no remote control. The fridge was empty and the air conditioning not work. The shower no work properly was not in the right place for me to take shower bath falls down to hold I put some plastic there.