Dear KristjanThank you for sharing your wonderful feedback with us. We are thrilled to hear that you enjoyed your stay at our hotel, from the beauty of our gardens to the excellence of our service and food. It's great to know that the reflexology sessions at our spa provided you with relief and contributed to a more comfortable stay.We are pleased that you appreciated the complimentary upgrade to the Ambassador Suite and the bottle of red wine—it was our pleasure to enhance your experience.We look forward to welcoming you back soon for another memorable stay.Warm regards,Gustavo EscobarGeneral Manager

Thank you for yoru recent visit!

Dear Haeyoung,Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed our spa and restaurants. Your satisfaction is our greatest reward. Looking forward to welcoming you back soon!Warm regards,Gustavo EscobarGeneral ManagerHotel Botánico & The Oriental Spa Garden 5*GL

Thank you very much, Jacqueline!

Thank you for your feedback!

Thank you for your recent visit

Thank you for your recent visit!

¡Thank you very much!

Dear Keith,We are immensely pleased to hear that your stay at the Hotel Botánico & The Oriental Spa Garden was exceptional. It's an honor for us to be regarded as one of the best hotels you've experienced outside the US. We deeply appreciate your kind words towards our staff and are delighted to know that we have set a high benchmark in your hotel experiences. We look forward to the pleasure of welcoming you again and continuing to exceed your expectations.Warm regards,Gustavo EscobarGeneral ManagerHotel Botánico & The Oriental Spa Garden 5*GL

Dear Douglas Micheal,It is extremely nice to read your kind words about our hotel and staff. We are very pleased to hear that you had a positive experience at Hotel Botanico & The Oriental Spa Garden 5*GL.The design and beauty of our hotel is something we are very proud of, and we are glad you appreciated it. But it is our staff that really makes the difference. We feel very fortunate to have such a dedicated and passionate team, and your positive comments motivate us to keep working hard to ensure that all our guests feel welcome and cared for.Thank you very much for sharing your experience. We look forward to the opportunity to welcome you back in the near future.Best regards,Gustavo EscobarGeneral ManagerHotel Botanico & The Oriental Spa Garden 5*GL

Dear ChristopherIt is a pleasure to read your review and we are glad to hear that you enjoyed your stay at our hotel. We strive to provide our guests with a high quality accommodation experience, so it is gratifying to know that we met your expectations. We are glad you appreciated the shuttle bus service. We believe that small details like this can make a big difference in our guests' overall experience. We appreciate your kind appreciation of our hotel and it would be our pleasure to welcome you back on your next visit.Yours sincerely,Gustavo EscobarGeneral Manager

Dear Edward,We thank you for taking the time to share your comments about our establishment. We are glad to know that you found our facilities in order and clean, as this is one of our main commitments.It is true that some spaces can convey a sense of wear and tear due to constant use. However, we pride ourselves on maintaining a balance between classic elegance and modern conveniences to ensure a unique experience for our guests. We are currently planning the necessary renovations for 2024, we hope you will have a chance to visit us soon and see the progress made.We appreciate your suggestion and we take note of it. We are always looking for ways to improve and provide the best possible experience for our guests. We hope to have the pleasure of welcoming you back in the near future so you can see the constant efforts we dedicate in maintaining our quality standards.Sincerely yours,Gustavo EscobarGeneral ManagerHotel Botanico & The Oriental Spa Garden 5*GL

Thank you for your recent visit to the Hotel Botanico

Dear Ikenaga,We deeply regret that your experience at our restaurant was not entirely satisfactory. We understand that the wait time you mention was not up to your expectations, and we appreciate that you took a moment to express your concerns.While I cannot offer a specific solution at this time, I assure you that your feedback is invaluable to us. We strive to learn and grow from every interaction with our valued customers.We thank you once again for sharing your experience and hope you will give us another opportunity to demonstrate to you the high standard of service we strive to provide at every turn.Best regards,Gustavo EscobarGeneral ManagerHotel Botánico & The Oriental Spa Garden 5*GL

Thank you very much!

¡Thank you very much for your recent visit!

¡Thank you very much for your recent visit!

¡Muchas gracias por su valoración!

Dear Mr SimonIt is a pleasure to read your wonderful description of your recent experience at our Hotel Botanico & The Oriental Spa Garden 5*GL. We are pleased to know that you enjoyed your stay and that the service of our staff, as well as the facilities and location, met your expectations.We are very proud that you made special mention of our a la carte restaurants and the decoration of our rooms. We work with the goal of providing an exceptional culinary experience and a comfortable and luxurious environment for all our guests.Your recommendation to future guests to enjoy a luxurious stay in Tenerife at our hotel fills us with joy. We hope to have the opportunity to welcome you again in the near future so that you can continue to enjoy our facilities and services.Sincerely,Gustavo EscobarGeneral ManagerHotel Botanico & The Oriental Spa Garden 5*GL

Dear PetraIt is a pleasure to read your comment about your experience at our hotel. We are very happy to know that you enjoyed the beauty of our gardens and that our dedicated staff lived up to your expectations.At Hotel Botanico & The Oriental Spa Garden 5*GL, we strive to provide excellent service and we are pleased to know that we achieved this during your stay. Our gardens are truly a hallmark of our hotel and it is gratifying to see that they were to your liking.Your positive comment about the friendliness and effort of our team is greatly appreciated. Each team member works passionately to ensure that each of our guests receives personalized, quality care.We look forward to the opportunity to welcome you again on your next visit.Yours sincerely,Gustavo EscobarGeneral ManagerHotel Botánico & The Oriental Spa Garden 5*GL

Thank you very much for your kind review. We are glad to hear that your stay with us was first class and that you are already thinking of booking with us again next year. Your kind words mean a lot to us, and it is our great pleasure to have met your expectations about the food, facilities and service we offer at our hotel. At our hotel we strive to provide all our guests with an unforgettable experience. From the impeccable service provided by our staff to the first-class amenities, we take great pride in creating memories that last a lifetime. We look forward to having you back soon!Gustavo EscobarGeneral ManagerHotel Botanico & The Oriental Spa Garden 5*GL

¡Thank you!

¡Muchas gracias por su valoración!

¡Thank you very much!

Thank you very much for your positive review of our hotel. We are glad to hear that you found the staff friendly and the spa exceptional. We also appreciate the comments about our restaurants and breakfast. We strive to provide an enjoyable and relaxing experience for all of our guests, so we thank you for having such a pleasant stay with us. It sounds like our team provided you with excellent service, and we hope you will visit us again soon! Regarding the dress code in our restaurants, we always recommend that guests follow the guidelines listed to ensure that everyone enjoys the experience. Thank you again for taking the time to share your comments, it is greatly appreciated!Gustavo EscobarGeneral ManagerHotel Botanico & The Oriental Spa Garden 5*GL

¡Muchas gracias!

Dear Jennifer MarieIt fills us with satisfaction to know that you enjoyed your stay at our hotel. We strive to provide a unique and unforgettable experience for our guests and it is a pleasure to read that we have achieved this goal in your case.It is wonderful to read that you found our room to your liking, spacious and clean. We work hard to keep our facilities in the best condition for your comfort. Likewise, your recognition of our staff fills us with pride, as they are a fundamental pillar in our commitment to provide quality service.We are also pleased that you enjoyed our varied breakfast. We try to meet the needs of all our guests, no matter how specific. Your words about the beauty and tranquility of our gardens make us very happy. We are proud to be able to offer a space of serenity and disconnection in the midst of everyday life.We are glad to hear that you enjoyed access to our spa and the relaxing treatments we offer. Our goal is always to provide a space of relaxation and wellness for our guests.We greatly appreciate your feedback and look forward to having the pleasure of welcoming you back in the future.Best regards,Gustavo EscobarGeneral ManagerHotel Botanico & The Oriental Spa Garden 5*GL

Thank you so much for your kind words about our hotel and our food! We are delighted to have earned the title of 'best on the island' from locals, and we are proud to provide a consistently excellent experience for our guests. We strive to ensure that every guest has an enjoyable stay with us by providing comfortable rooms and top-quality cuisine. We thank you again for your kind review.Kindest regardsGustavo EscobarGeneral Manager

Thank you for your kind words! We are delighted to hear that you have enjoyed your stay at our hotel and recognise the unique experience that we strive for. At our hotel, we take great pride in providing a comfortable and luxurious stay while also ensuring that our guests feel taken care of. We are so pleased that you could experience this and appreciate the time taken to share your thoughts with us.Kindest regardsGustavo EscobarGeneral Manager

Thank you for your wonderful review! We are delighted that you found our staff to be very pleasant and the food excellent. We strive to provide five-star cuisine and tranquil gardens, so it's great to hear that we have succeeded in doing so. We thank you again for your kind words and we hope to see you again soon.Kindest regardsGustavo EscobarGeneral Manager

Dear BlakeThank you for taking the time to share your wonderful experience with us.We are very pleased that we were able to provide you and your partner a memorable and comfortable stay on the first night of your honeymoon. We are also grateful that you enjoyed our abundant breakfast buffet, beautiful grounds, and excellent spa facilities! We strive to provide all our guests with the highest quality service and amenities, so we are glad that we were able to meet your expectations. Thank you again for this positive review and we hope to see you again soon!Kindest regardsGustavo EscobarGeneral Manager

Thank you for taking the time to provide us with your feedback! We are delighted to hear that you enjoyed the varying sauna rooms, spa area and the comfortable beds. We are also glad that our local bottled water and tea provided daily added to your stay. We believe in providing our guests with a high level of hospitality and comfort, so we are very pleased that we were able to meet those expectations. Thank you again for sharing your experience with us.Kindest regardsGustavo EscobarGeneral Manager

Thank you for taking the time to share your experience with us at Botanico Hotel. We are delighted to hear that you enjoyed our beautiful garden area and our exquisite spa. Here at Botanico, we strive to provide a comfortable and luxurious stay for all of our guests, and are pleased that we exceeded your expectations. We appreciate your kind words and look forward to welcoming you back soon!Kindest regardsGustavo EscobarGeneral Manager

Dear David TThank you for your feedback. We are grateful that you had a pleasant stay in our hotel and appreciate your kind comments about the staff and breakfast. We understand that our bar prices may seem high and regret if this has been an inconvenience. We aim to provide guests with a comfortable experience, while also recognizing the need to ensure financial sustainability. We hope that despite this, you had an enjoyable stay and we thank you for choosing our hotel.Kindest regardsGustavo EscobarGeneral Manager

Thank you very much!Looking forward to your next visit.Kindest regardsGustavo EscobarGeneral Manager

Thank you so much for your kind words about our hotel! We are delighted that you enjoyed your stay with us. At Hotel Botánico & The Oriental Spa Garden, we strive to create a comfortable, enjoyable experience for all of our guests, and we appreciate you taking the time to share your experience with us. Thank you for choosing us as your venue and we hope to have the opportunity to serve you again in the future.Kindest regardsGustavo EscobarGeneral Manager

Dear MicheleThank you for your great review of our stay! We are thrilled to hear that you had a wonderful time and appreciate all the positive feedback. We understand that it can be difficult to witness rude guests, but we want to ensure you know that all our staff strive to provide the best quality service and sometimes we have to manage with such a bad behaviour of very few guests. We are very proud of the services, spa treatments and yoga classes provided at our facility. Thank you for choosing us and we hope to welcome you back in the future!Kindest regardsGustavo EscobarGeneral Manager

¡Thank you!

Dear Mr ReginaldFirstly thank you for choosing Hotel Botánico & The Oriental Spa Garden and for giving us your feedback through ExpediaWe are truly delighted to know that you have enjoyed an overall pleasant stay with us and that you have appreciated the staff service. They are really a credit for the Hotel.It would be a pleasure to receive you back in the near future to enjoy a relaxing holiday with us.Best regards,Gustavo EscobarGeneral Manager

Dear TENDAYI,We are very sorry for the inconvenience caused, it is not our usual customer service but on the day of your arrival a power outage in the internal reservation system caused some unnecessary waits to process correctly all the reservations.We hope to see you again at the Botanico.Best regardsGustavo EscobarGeneral Manager

Dear AnnaWe would like to know the reasons for your low overall rating of your recent stay at the Hotel Botanico.Please do not hesitate to contact me directly (gustavoescobar@hotelbotanico.com) for any further information you may require.I look forward to your kind feedback.Yours sincerelyGustavo EscobarGeneral ManagerEstimada AnnaNos gustaría saber los motivos que han motivado su baja puntuación general sobre su reciente estancia en el Hotel Botánico.Estoy a su disposición para lo que Vd considere necesario, puede comunicarse conmigo directamente (gustavoescobar@hotelbotanico.com).Quedo pendiente de su amable feedback.AtentamenteGustavo EscobarGeneral Manager

We are delighted that you visited us, the whole team did a fantastic job last Christmas, especially Susana.See you again soon at the Botanico.

Thank you Paul for your feedback, very much appreciated!

Thank you Stefan for your feedback!

Thank you Kevin!

Thank you very much for your feedbackLooking forward to your next visit to Botánico!

Dear CatherineWe are delighted to read your feedback.Hope you can visit us in the near future.Kindest regardsGustavo EscobarGM

¡Thank you!

¡Thank you very much for your recent feedback, looking forward to see you very soon!