Ratings based on 257 Verified Reviews

4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from arundel, west sussex

Old-fashioned fading palatial grandeur

Posted Jan 13, 2018
Lazy serving staff with poor ,very expensive bar snacks and poor cuisine in main specialist restaurants which not surprisingly were almost empty. Very disappointed.
Comment from Hotel Management
Jan 17, 2018 by Hotel Botanico, Hotel Management
Dear John, thank you very much for choosing our hotel for your holiday and for sharing your valuable opinion with us. We always aim to warrant our guests a throughout enjoyable stay and to offer them an excellent quality service. We therefore regret not to have met your expectations, especially in terms of service, as we always receive numerous compliments for this particular aspect. We will obviously supervise and improve these aspects in order to maintain our otherwise high quality standards. We hope to have the pleasure of welcoming you at a later time. Yours sincerely, Gustavo Escobar Hotel Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Preston, UK

Superb hotel with excellent facilities.

Posted Dec 25, 2017
We have stayed at this hotel on several occasions and have never been disappointed. The only very minor criticism is the lack of available horizontal surfaces in the rooms for all personal parafernalia. There is, however, lots of drawer and hanging space.
Comment from Hotel Management
Dec 27, 2017 by Hotel Botanico, Hotel Management
Dear David, thank you very much for your loyalty and for your most appreciated and valuable feedback. It is always a pleasure to welcome our most loyal guests, who have become part of the Botánico family thoughout the years and the new ones who will hopefully enlarge this family. Looking forward to welcome you again soonest. Kind regards, Silvia Falcao Manager's Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

relaxing experience in serene atmosphere

Posted Nov 28, 2017
Pros: everything
Cons: nothing really
Location: botanical gardens across the road' shuttle bus to town centre where there is a beach a very large 3 pool salt water lido and a zoo
we enjoyed all the facilities the hotel had to offer. the spa was excellent the pools very clean and well kept. the gardens extremely attractive and tended. an excellent venue for recuperation but can equally well cater for families. the staff were very attentive as would be expected in a first class hotel without being pushy or trying to upsell anything. it is an extremely well designed hotel and grounds.
Comment from Hotel Management
Nov 28, 2017 by Hotel Botanico, Hotel Management
Dear Roy, thank you very much for choosing our hotel for your holiday on the island and for taking the time to assess our facilities and service. It is a great satisfaction to know that you have enjoyed your experience with us and that, both our service and our facilities have met your expectations. We trust that this may be a reason to welcome you or any recommendation of yours at a later time and remain at your entire disposal. Yours faithfully. Gustavo Escobar Hotel Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Brighton

Posted Nov 12, 2017
Friendly staff, fantastic food, wonderful spa and two pools to chose from.
Comment from Hotel Management
Nov 13, 2017 by Hotel Botanico, Hotel Management
Dear Jo, thank you very much for your visit and for your positive feedback. It is a great pleasure to know that you have enjoyed your holiday with us and we trust that this may be a reason to welcome you again at a later time. Yours sincerely, Silvia Falcao Manager's Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from israel

Superb in every aspect

Posted Oct 26, 2017
Super clean. Well maintained. Great Bkfst. Stayed for 5 nights and certainly would come again
Comment from Hotel Management
Oct 26, 2017 by Hotel Botanico, Hotel Management
Dear Mr. Rami, thank you very much for your valuable and excellent feedback. It is a great satisfaction to know that you have enjoyed your holiday with us and we would be very proud to welcome you again. Kind regards, Gustavo Escobar Hotel Director
5 out of 5
by David Bower

A great place to be.

Posted Oct 11, 2017 on Hotels
Just one night to escape from the building work near our apartment. Beautiful hotel, wonderful staff and great facilities, loved it.
Comment from Hotel Management
Oct 15, 2017
Dear Mr. Bower, thank you very much for choosing our hotel as a place to rest. The peaceful and tranquil atmosphere of our hotel is indeed the ideal setting to relax and to unwind from the daily routine and stressful life. We will be most delighted to welcome you anytime in the future and remain at your entire disposal. Kind regards, Silvia Falcao Manager's Assistant
5 out of 5
by Cindy

Posted Oct 11, 2017 on Hotels
Comment from Hotel Management
Oct 15, 2017
Dear Cindy, many thank for your excellent evaluation. It is a great pleasure and a great satisfaction to know that everything has been to you liking and we would be delighted to welcome you again very soon. Kind regards, Silvia Falcao Manager's Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from Dorset

Beautiful spa and hotel, very helpful staff

Posted Oct 2, 2017
Pros: Everything
Cons: Nothing, it was a perfect break!
Location: The hotel could pretty much sort anything that your heart desired... when I said I fancied something fun and different I need up Paragliding! :-)
A really lovely hotel, and great Spa. It was my first solo holiday, I'm 36, so was a little nervous that I would feel like a total loner, but that couldn't have been further from the truth... from the moment I arrived everyone was very helpful and friendly, I couldn't have picked a nicer place to stay. The Spa staff were helpful and knowledgeable... lots of great treatments and classes with amazing therapists and teachers.. def check out the Tai Chi class... I can't remember the amazingly knowledgeable instructors name but he was brilliant. Kathy on the front desk was lovely helping me choose the best treatments. Each restaurant had an amazing menu, and again very friendly, welcoming staff. The food was beautiful, each night I was treated to an amazing feast... of which I over ate, but it was too good to leave anything behind! Pino and her team on reception were lovely and helpful, nothing was too much trouble, they even sorted a great English speaking taxi driver to take me and some new friends up Mount Teide. Susana was so helpful in organising paragliding... Ibrafly, you guys are awesome, and a bus trip to Santa Cruz for some retail therapy! The Hotel also offered a variety of daily actives from tennis lessons... again another great instructor who's name escapes me... to wine tasting and Mojo tasting, of which I could have eaten the whole bowl, so so yummy! I had an amazing stay and would highly recommend this place, so much more I could write but no more space
Comment from Hotel Management
Oct 3, 2017 by Hotel Botanico, Hotel Management
Dear Ella, thank you so much for your amazing review and for your support. It is a great satisfaction and a great honour to know that you have enjoyed your holiday with us as we always aim to create unique and personalized experiences for our guests and to make them feel at ease and among friends. It is therefore very motivating to ascertain that our goal has been achieved bust most especially to know that you felt comfortable, accompanyed and that your needs and expectations have been met. We would be delighted to welcome you again at a later time and remain at your entire disposal. Kind regards, Gustavo Escobar Hotel Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2017
Excellent overall. Great spa facilities. Really helpful staff. Beautiful grounds and hotel.
Comment from Hotel Management
Sep 25, 2017 by Hotel Botanico, Hotel Management
Dear Guest, thank you very much for your positive and helpful comments. It is a pleasure to know that everything has been to your liking and that you have enjoyed your recent holiday with us. We trust that this may be a reason to welcome you again on a future occasion and remain at your entire disposal until then. Kind regards, Gustavo Escobar Hotel Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Worksop

RELAXING HOLIDAY

Posted Sep 21, 2017
Pros: The oriental feel.
Cons: The bedrooms are a little dated could do with a refurb to modernise
Location: Town nice 15 min walk away, lots of lovely restaurants in easy taxi ride away although lovely hotel restaurants too especially the oriental
Very pleasant experience, staff friendly and attended to you needs
Comment from Hotel Management
Sep 22, 2017 by Hotel Botánico, Hotel Management
Dear Lynne, it is a great satisfaction to know that, despite the room decoration, you have enjoyed your holiday with us as we continuously aim to offer our guests the best possible experience. We would also like to thank you for choosing us and hope that this will not be the last time that we have the pleasure to welcome you. Best regards, Gustavo Escobar Hotel Director