Ratings based on 8 Verified Reviews

3.5 out of 5
25% of guests recommend
3.9 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Food was grim, rest was barely adequate

Posted Jul 30, 2017
Pros: The dining room staff were lovely and the rooms were comfortable and kept spotless.
Cons: Food and the attitude of the bar staff.
This hotel really needs to sort its food out. The facilities are dated and some of the staff have an attitude problem (except the dining room staff who are lovely), all inclusive runs 11am till 11pm and Entertainment is really poor quality. All of this could be forgiven as it is only 3* if it could sort its meals out! Breakfast is ok, same every day but there is always something to eat. Lunch and dinner have tinned soup in a tureen, salad (lovely and fresh!) and then a real mixture which didn't have anything coherent e.g. Fish, Brussels sprouts, chips, veal with gravy, rice and ham croquettes. Most of it tasted like it came out of a tin, was deep fried or microwaved. Very few things were anything more than lukewarm and I even managed to a burger one day with absolutely no flavour at all. Utterly tasteless! Fix this and you have an adequate hotel that would be no problem for its rating.
Comment from Hotel Management
Aug 7, 2017 by Ramon Vivo. Community Manager, Hotel Management
Dear guest. Thanks for sharing your comments with us. We will take your opinion in consideration, and analyze all these aspects you have mentioned. Thanks for visiting us, and best regards.
4 out of 5
by A verified traveler from Torino

vacanza a Puerto de la Cruz

Posted Nov 18, 2017
Pros: particolarmente la pulizia e la disponibilità del personale....
Cons: secondo me l'animazione
Location: ho già detto che hotel è difficile da raggiungere e trovare particolarmente la prima volta, ma poi si dorme bene perchè tranquillo.
unico neo parziale per hotel è la difficoltà ad arrivarci....però una volta trovato il posto è molto più silenzioso e rilassante del soggiorno in centro..... L'animazione è quasi inesistente....ma anche quello superabile...
Comment from Hotel Management
Nov 30, 2017 by Ramon, Hotel Management
Caro ospite. Vi ringraziamo per aver condiviso la vostra opinione e esperienza nel nostro hotel. Speriamo di darti il benvenuto ancora in un'altra occasione. I migliori saluti.
5 out of 5
by Eleonore from Los cristianos tenerife

Super

Posted Mar 22, 2016 on Hotels
Zeer ontspanend
4 out of 5
by Jaakko

Sijainti huonoin tekijä

Posted Jan 3, 2016 on Hotels
Hotellin sijainti on n. kilometrin keskustasta. Korkeuserot alueella on suuret.
4 out of 5
Recommended
for Everyone
by A verified traveler

OK hotell med svært lite støy

Posted Dec 31, 2015
Pros: Stille, uten bilstøy.
Cons: Ikke gratis wi-fi på rommene eller i fellesarealer, selv om det sto det i Expedia. Generell oppgradering av rommene, noe preg av lenge siden sist.
Location: Vanskelig "tilgjengelig". Kom med buss, ikke helt enkelt å finne.
Hotellet ligger litt "vanskelig tilgjengelig" til tross for at det ligger relativt sentralt rett utenfor sentrum av Puerto de la Cruz. Litt preget av at det er noe gammelt, men godt vedlikeholdt, og med godt reinhold.
2 out of 5
by A verified traveler

No llena las expectativas

Posted Nov 25, 2015
Dista demasiado de ser un hitel de tres estrellas...como minimo unas 2
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 12, 2014 on Hotels
3 out of 5
by phibla from France

Hotel correct sans plus

Posted Dec 28, 2013 on Hotels
Un hotel de bon rapport qualite prix (pas cher), mais assez bruyant et ancien