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Smy Puerto de la Cruz

Star Rating
4 out of 5

Information

Reviews

3.8 / 5Good
258 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • All inclusive

Map

What's nearby

  • Popular Location
    La Paz Lookout
    3 min walk
  • Popular Location
    Martianez Shopping Centre
    5 min walk
  • Restaurant
    Asador de Pollos
    3 min walk
  • Restaurant
    Panadería El Molino de la Paz
    5 min walk
  • Airport
    Santa Cruz de Tenerife (TFN-Tenerife North)
    22 min drive

Choose dates to view prices

Book online or call:

1-800-238-0767
Reserve without credit card
Some room options won't require your credit card details to book. You'll pay during your stay.
  • Economy Twin Room

    Room Amenities

    • Sleeps 2
    • 2 Twin Beds
    More details
  • Double or Twin Room

    Room Amenities

    • Sleeps 2
    • 1 Large Twin Bed OR 2 Twin Beds
    More details
  • Double or Twin Room, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 2
    • 1 Double Bed OR 2 Twin Beds
    More details
  • Superior Double or Twin Room

    Room Amenities

    • Mountain view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Superior Double or Twin Room, Sea View (high floor)

    Room Amenities

    • Sea view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Double or Twin Room (with extra bed adult)

    Room Amenities

    • Sleeps 3
    • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds
    More details
  • Family Room

    Room Amenities

    • Sleeps 3
    • 1 Double Bed and 2 Twin Beds
    More details
  • Family Room, Sea View

    Room Amenities

    • Sea view
    • Sleeps 3
    • 1 Double Bed and 2 Twin Beds
    More details
  • Suite

    Room Amenities

    • Sleeps 4
    • 1 Double Bed and 2 Twin Beds
    More details
  • Single Room, Sea View

    Room Amenities

    • Sea view
    • Sleeps 1
    • 1 Twin Bed
    More details
  • Single Room

    Room Amenities

    • Sleeps 1
    • 1 Twin Bed
    More details

About this area

Puerto de la Cruz

Smy Puerto de la Cruz is located near the boardwalk and in an area with good shopping. Loro Park is a popular attraction and the area's natural beauty can be seen at Lago Martianez Swimming Pools and Garden Beach. Our guests appreciate the hotel's central location.

What's nearby

  • Popular Location
    La Paz Lookout - 3 min walk
  • Popular Location
    Martianez Shopping Centre - 5 min walk
  • Popular Location
    Sitio Litre Garden - 5 min walk
  • Popular Location
    Botanical Garden of La Orotava - 8 min walk
  • Popular Location
    Botanical Gardens - 9 min walk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 22 min drive

Restaurants

  • La Palma — 1 min walk
  • Asador de Pollos — 3 min walk
  • Panadería El Molino de la Paz — 5 min walk
  • Don Panito — 5 min walk
  • Tiroler Alm — 5 min walk

About this property

Smy Puerto de la Cruz

2 outdoor pools, a restaurant, and 2 bars/lounges are available at this hotel. Free WiFi in public areas and a free shopping center shuttle are also provided. Additionally, a poolside bar, a coffee shop/café, and an outdoor tennis court are onsite. All 300 rooms offer free WiFi, balconies, and TVs with cable channels. Other amenities available to guests include hair dryers, laptop-compatible safes, and phones.

All inclusive details

All-inclusive room rates at Smy Puerto de la Cruz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet meals, snacks, and local beverages included
Entertainment
Onsite live performances

Policies

Check-in

Check-in available 24 hours

Check-out

Check-out before noon

Children and extra beds

  • Children are welcome.

Pets

  • Pets not allowed

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: EUR 5 per day
  • An in-room refrigerator is available for an additional fee
  • In-room safe fee: EUR 2.20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July.

Property is also known as

  • Hotel Puerto Cruz
  • Hotel Puerto de la Cruz
  • Smy Puerto de la Cruz Hotel
  • Smy Puerto de la Cruz Puerto de la Cruz
  • Smy Puerto de la Cruz Hotel Puerto de la Cruz

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free nearby parking
  • Self parking: EUR 5 per day
  • Limited parking spaces
  • Free shopping center shuttle

Food and drink

  • Free breakfast available
  • All buffet meals, snacks, and local beverages included
  • 1 restaurant and 1 coffee shop/café
  • 2 bars/lounges and 1 poolside bar

Things to do

  • 2 outdoor pools
  • Children's pool
  • Outdoor tennis court
  • Playground

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dry cleaning service
  • Laundry facilities
  • Playground

Conveniences

  • Banquet hall
  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Computer station
  • Conference space

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Bathtub
  • Bidet
  • Free toiletries
  • Hair dryer

Entertainment

  • 32-inch TV
  • Cable channels

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Phone

Nearby things to do

Activities

  • Fitness center access
  • Golfing
  • Theme parks

Where to eat

  • La Palma – Pool-view buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner.
5 - Excellent
58
4 - Good
119
3 - Okay
56
2 - Mediocre
23
1 - Poor
2
4.1
Cleanliness
4.1
Service and Staff
3.8
Amenities
3.7
Property condition

4/5 Good

Best part for me was it had a car park. Very rare over here.

Stayed 2 nights in Sep 2019

4/5 Good

Staffs are very helpful and friendly, food is also good. Did not like trying for long time to open my door.

Stayed 3 nights in Jul 2019

4/5 Good

Few staff really helpful and nice, some not and not easy to communicate too, swimming pool area clean, rooms were nice but a bit dusty and had a broken storage unit, food was decent but had a wide choice of variety to pick which was excellent, inside looks lovely but outside of hotel building needs some colour, some love to it, looks like a run down secondary school, enjoyed my stay tho beds were comfy, shower room really nice

Stayed 8 nights in Jul 2019

5/5 Excellent

We thourely enjoyed our stay here. We had new year at the hotel and they went all out. We loved it here

Stayed 7 nights in Dec 2018

5/5 Excellent

Lovely views

I booked with half-board, and while the food was generally quite good, I was a little surprised to have to pay for any beverages at dinner, including water. The hotel itself was lovely with two pools, and the room was comfortable. It is on a large hill, do returning from the main downtown area is a big climb. WiFi was a bit spotty on the 7th floor, and TV had limited English channels. All in all, I would stay again.

Stayed 6 nights in Mar 2019

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