2 outdoor pools, pool umbrellas, sun loungers

Reviews of Hotel Puerto Palace

4 out of 5
Hotel Puerto Palace
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife

Reviews

8.4

Very Good

Rating 10 - Excellent. 152 out of 408 reviews" "
Rating 8 - Good. 180 out of 408 reviews" "
Rating 6 - Okay. 50 out of 408 reviews" "
Rating 4 - Poor. 19 out of 408 reviews" "
Rating 2 - Terrible. 7 out of 408 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a wonderful area inside!
Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
Stayed 9 nights in Jan 2024

10/10 Excellent

Feruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Dirección Comercial on Jan 12, 2024
Estimado Sr. FeruzMuchas gracias por tomar un minuto, de su tan preciado tiempo, para valorarnos.Nos complace enormemente que haya disfrutado de su estancia con nosotros gratamente.Esperamos volver a verlo pronto Deseándole todo lo mejor,le envió un cálido saludo Hotel Puerto Palace

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No so bad at all.
Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
Stayed 9 nights in Dec 2023

10/10 Excellent

Emmanuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Stayed 3 nights in Dec 2023

8/10 Good

Yevgeny

Stayed 9 nights in Dec 2023

10/10 Excellent

Johannes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Xiaoyi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, kids friendly
Stayed 12 nights in Aug 2023

8/10 Good

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Jane

Stayed 1 night in May 2023

10/10 Excellent

John

Stayed 2 nights in Apr 2023

10/10 Excellent

Brendon

Stayed 1 night in Feb 2023

10/10 Excellent

jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ac control button is limited to four settings and the top setting is just ok.

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2022

10/10 Excellent

Sebastián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, looking forward to coming back.
The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.
Stayed 8 nights in Oct 2022

6/10 Okay

Alberto

Stayed 8 nights in Aug 2022

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, wonderful staff.
Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area. Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned. Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.
Stayed 16 nights in Jul 2022

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo traveller
Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.
Stayed 3 nights in Jun 2022
Response from Macu Glez on Aug 2, 2022
Thank you very much for your positive comments. It is always nice to receive them. It makes us very happy to know that your stay has been as expected.

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend or return!
The rooms are quite basic but the hotel itself is really good. Nice pool area, reasonably priced food and drink, clean and very friendly helpful staff.
Stayed 3 nights in Jun 2022

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth the money!
An incredible hotel. For the price we paid it exceeded our expectation. Good selection of food, friendly staff. Incredie view from the balcony. Some who were not great at english would be fast to find a staff member who can help further. Rooms cleaned daily to a high standard. Great facilities and in a prime location. Couldn't fault it.
Stayed 4 nights in Apr 2022

6/10 Okay

Petra

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property in general is OK, but staff does not speak much english, and was not too helpfull, neither polite.
Stayed 7 nights in Feb 2022

8/10 Good

ALESSANDRO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable
Stayed 7 nights in Mar 2022

10/10 Excellent

Masud

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast options were really good. They had really nice pancakes and other dessert options. The views were amazing from my room and from the restaurant. From the restaurant you can see Mount Teide summit as long as the sky is clear. From the bedroom I could see other mountains, beautiful palm trees, the swimming pools, the sea, the main town. The hotel is at a high viewpoint which helps with the scenery. Although this makes the walk back from the main town a struggle up the hill, but the walk is definitely good. It takes about 15-20 mins to walk to town. They have a 5 to 6 free shuttles buses per weekday to Puerto de la Cruz. There's no free buses on Sunday and Saturday is a limited service. The car park is small, and we'd get back too late for it. But I was always able to find street parking nearby in March. If you're hiring a car, this hotel is ideal as it is not in the main town, where parking is very limited. The hotel has a very nice gym, tennis court, mini golf area. I was very impressed with the pool area. There are 4 pools and they are arranged nicely around nice trees. The bathroom has 2 sinks which was handy for both of us. The balcony views were lovely. The beds were comfortable. The hotel room is a little old fashioned but there were still some modern elements such as the bathroom. The hotel is very clean. I really liked the main lift as you can see it move up from the front of the hotel. The outside lighting was lovely. Overall I'd stay there again.
Stayed 7 nights in Mar 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
It’s ok overall
Limited choices of food and fruits at breakfast and dinners, nice pool and free parking
Stayed 3 nights in Jan 2022
Response from Macu on Mar 8, 2022
Thank you for your comments, which always help us to improve.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Resort
Beautiful exterior, nice rooms, strong tap and toilet water flow (but weak shower head), breakfast included, with a nice selection of food to choose from, although the cereal quality was rather poor so if management could upgrade that then breakfast would be even better. All in all a good quality stay and in a lovely location, if the price is right I wouldn’t hesitate to stay here again.
Stayed 4 nights in Dec 2021

10/10 Excellent

celisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
I moved over from el trope after the first night. It’s always a gamble doing that but man did I ever make a great decision. For the same price point, the facilites and staff are incredible. The bar staff in particular were extra special and fun and made me feel so welcome!! It is a bit off the ‘strip’ lol but only about a ten minute walk… or sometimes when I was feeling lazy a 4 euro cab ride! My only criticism was the constant ‘extras’, the gym, the safe, the dang luggage scale and deposit for the pool towels. Maybe it’s a ‘Spain’ thing but it’s annoying.
Stayed 3 nights in Nov 2021

10/10 Excellent

PETER, Manchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overnight stay passing through Puerto de La Cruz, but long enough for me to form an impression of the hotel, and it was all good. I tend not to stay in resort hotels very often, but I wanted a pool and a gym, so it suited me perfectly. My room was clean and comfortable. There was a welcome bottle in the fridge and fruit in a basket. There was a terrace - the view was a bit rubbish, but to be honest I didn’t expect an outside space, and I didn’t plan on spending much time there anyway. The pool area was spacious, with lots of beds and plenty of sunny spots. Breakfast was busy, but very organised and well staffed, so it felt fine. The quality and variation of food on offer was far better than what I expected, and would give many more expensive places a run for their money. The Puerto Palace isn’t a new property, but it’s perfectly maintained, spotlessly clean and very well run. It was excellent value for money, and I wouldn’t hesitate to stay there again. It seems they’ve been around long enough to know exactly what people want. There’s a system, and it works! One gripe - one of the reasons I chose the hotel was because it had a gym, but I wasn’t prepared for short hours over the weekend. Nor did I expect to have to pay. There were several locals working out in there, so I suspect it is run independently. Having said that, it was excellent, and €7 per visit (€30/wk) wasn’t so bad beating in mind the price of my room, quality of breakfast, free secure parking etc.
Stayed 1 night in Nov 2021

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2021

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at the Palace
I loved my stay at Puerto Palace. The reception staff were helpful and friendly, the room was clean and comfortable, the pool area was nice and large enough to always find a bed, the service at the pool was a bit slow but the staff were nice so made up for it, the breakfast was average. The only thing I would say is that the hotel feels old like it’s from the 90s BUT it’s well maintained so things work absolutely fine and it’s reflected in the price which is very reasonable.
Stayed 1 night in Oct 2021

10/10 Excellent

Gemma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Great beautiful hotel. Breakfast was ok but great character.
Stayed 1 night in Oct 2021

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+++
I loved this place from the location, the staff, the room, the amenities etc. I would def visit here again soon
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Garage. Good tai restaurant nearby. Nice evening entertainment.
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Far from town, buffet food average quality
Stayed 4 nights in Feb 2020

8/10 Good

Petrina, Telford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and public areas beautifully presented especially around the pool area. The restaurant had a good range for breakfast and dinner, I struggled slightly being vegetarian as not all of the food was labelled as to whether it contained meat. The pool and Jacuzzis were lovely. About 10 minutes walk downhill to the beach, it took us 20 minutes to walk to loro parque.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and the view. I also enjoyed the breakfast and the swimming pool.
Stayed 2 nights in Sep 2019

10/10 Excellent

RON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019

8/10 Good

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You wont be disappointed.
Great Hotel - highly recommend.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
A cama é boa. O quarto onde estive era muito barulhento, muito mesmo por causa dos carros que passavam ao lado. A comida era horrível. O pequeno almoço fechava as dez e meia mas as dez lá estou a arrumar tudo. Horrível
Stayed 9 nights in Sep 2019

10/10 Excellent

Mrs Ruby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel would definitely stay here again. Only down side would be bar staff very unfriendly. But we went out every night so it didn’t bother us as much just seen a few disagreements between other guests and har staff. But overall we enjoyed our stay
Stayed 9 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful flower garden around the pool area and the hotel. We had a great time.
Stayed 1 night in Aug 2019

8/10 Good

Michal

Liked: Staff & service, room comfort
problems with the shower and hot water. Linen was not clean enough. berakfast was good
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

8/10 Good

einat

Liked: Cleanliness
Beautiful, needs improvement, does not justify the
We booked the hotel more than two months from our arrival in Tenerife We asked for a king-size bed and asked for a room on the top floor, despite the long time available to them, did not respond to our request (simple requests by all accounts) At dinner there is no drinking water and they are obliged to purchase it in order to drink even water Great pressure of guests in the dining room, crowded dining room. There is a wide variety of food. Rich menu for breakfast and dinner. Curiously, a fee is required to use the in-room safe. The surroundings, and the pool environment are charming. The hotel has free parking Worse, wifi is very weak
Stayed 6 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
too far away from the town centre especially when bed and breakfast is booked very little choice of nearby eating places without a car ,not suitable for British people all geared up for our german counterparts ,food,entertainment ect
Stayed 7 nights in Jan 2019

6/10 Okay

oren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
good price. very bed wifi.
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
I found the reception staff very unfriendly and abrupt in manner. Others were served before my partner and I even though we were in the queue first at reception. However the domestic staff were friendly as were the restuarant staff. I would not recommend this hotel if you are not spanish or German.
Stayed 4 nights in Dec 2018

8/10 Good

Sandra, Tlv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very polite, helpfull and make you feel welcome. The breakfast was doll, same food every day, no cakes or pies, so when staying a week in the hotel its kinda depressing. The room was clean, the bathroom has no window and no ventilation system so... We took a room with the ocean view and the view was perfect. Location:10 min walk from the seashore. In general this is a goid hotel.
Stayed 7 nights in Oct 2018

10/10 Excellent

j, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Excellent pool facilities.
Very nice hotel. Great free bus service into town. Evening hotel entertainment not the best. Overall it's a very nice stay.
Stayed 7 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is good, basic but good breakfest. A little bit far from the main area of puerto de la Cruz, 15 min walk by foot on stip hill.
Stayed 3 nights in Sep 2018