Ratings based on 210 Verified Reviews

3.5 out of 5
66% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler

Great location

Posted Jan 10, 2018
Great location. It's next to the ocean and old town of the town. Very easy to get around the town. Also, if you arrive at Tenerife South Airport, the bus stop at Puerto de la Cruz is 5 min by foot from the hotel.
4 out of 5
for Everyone
by A verified traveler from London

Excellent sea views, freindly atmosphere

Posted Nov 13, 2017
Pros: Good choice for breakfast, Quiet position close to beaches and restaurants
Cons: Fridge and updated tv , neither essential
A very nice relaxing break, some excellent resteraunts nearby, lovely views of the coastline and Mt Tiede, Short walk from Loro Parque, A Must.
5 out of 5
for Everyone
by A verified traveler from Varna, Bulgaria

Excellent choice right on the black sand!

Posted Nov 5, 2017
Pros: The polite staff
Cons: a little refreshing of the rooms
Location: Loro parque, Plaja del Jardin, Lago Martinez, Teide, Santa Cruz, etc.
I felt like home thanks to the effort of the polite staff - the best receptionist (the young fellow); the house keeping lady, who was like our mother (3-rd floor); the manager of the restaurant - great, sunny and good man, the person with great P! You will always be in our hearts!
4 out of 5
for Everyone
by A verified traveler from malta

Close to the beach and to a lot of restaurants.

Posted Sep 20, 2017
Central hotel, breakfast and dinner was good. Room is clean, however furniture is old.
5 out of 5
for Everyone
by A verified traveler from london

Posted Aug 7, 2017
Perfect for our stay. Clean and comfortable. Better than I expected.
3 out of 5
by A verified traveler from London, UK

Outdated, good location

Posted Jul 26, 2017
The entrance is very nice & welcome, also the pool is nice but much more smaller than it looks in the pictures. The staff is very friendly and helpful.  The food is not the best, always it was too dry (fries, tortilla, bacon).  I don't recommend the beef stew. So, I had the standard room, clean enough & tidy but very outdated (see pictures).  To be honest with you there are not 4 stars, maybe 3 stars, but definely not 4. If you want safe deposit box you have to pay 3€/day extra. The location is great, Playa Jardin is the closest beach (4 min walk) and is very nice with black sand. Also Loro Park is at 15 min walk from hotel, oposite direction is the Lago Martianez and the old city, same 15 min walk.
4 out of 5
for Everyone
by A verified traveler from LND

Close to the beach. Also close to the bus station.

Posted Jul 5, 2017
Lovely experience, visited the Botanical gardens which isn't far from the hotel . Also able to get around the island via bus station which only cost 25 euros for multiple trips .
3 out of 5
for Everyone
by A verified traveler from Australia

Close to all of the things we wanted at good price

Posted Mar 27, 2017
Pros: Proximity to the the Loro theme park and the beach area. The evening entertainment was good also
Cons: Motivate the desk staff into an attitude of "what can I do to resolve this issue" and forget the attitude of "its not really my problem".
Location: The Loro theme park was special and highly recommended. The local shops and restaurants were also attractive and worth a visit
The hotel was dated and in need of some maintenance. The desk staff were average and not fully committed. The number of three point plugs in the room for charging of so many items was inadequate and didn't appear to function well. The food offered was good but on the first evening it was dry and nearly inedible, probably due to the lateness in the day. Failure to provide hot drinks as part of the evening menu is a big failure as most people I know drink a tea or coffee then. I had to relocate upstairs for this and leave my family
5 out of 5
by Kevin

a nice hotel friendly and helpful staff

Posted Mar 22, 2017 on Hotels
pretty good
3 out of 5
by A verified traveler from uk

reasonable hotel only....

Posted Mar 5, 2017
Pros: easy elevator to floor
Cons: def. the restaurant meals
Location: only beach nearby..or prom. walking ..town sq. has occ. functions..but being disabled too far to walk ?
restaurant meals NOT up to my standard...seems to be quick food or poss. frozen ?.. no kettle or fridge in room ?? (wats that all about) ? reception not the best of helpfullness ? diff. parking ?