Ratings based on 186 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from United Kingdom

Nice hotel, close to the beach with a amazing view

Posted Oct 14, 2017
The hotel was nice, staff were pleasant, the views were amazing, the location was perfect...walking distant to two strips plus the hotel was on the beach. Perfect for the older generation or families. Two downfalls were the sauna and gym. There were only a hand full of gym equipments and they were old and rusty. The sauna did not work.
1 out of 5
by A verified traveler from London

Beware of the cleaning staff

Posted Aug 31, 2017
I had my spending money stolen out of my suitcase by I assume the cleaners as they're the only ones with access to the rooms. Even when I had the do not disturb sign on the door they would use their key card to come in the room regardless. But it was my fault as I didn't use the room safe to keep my valuables in. Live and learn.
5 out of 5
Recommended
for Everyone
by A verified traveler from ayr, scotland

Fab hotel right on beach.

Posted Aug 25, 2017
Hotel was great. Room was a bit old fashioned but was spotlessly clean & cleaned every day & clean towels every day. Food was fantastic. Loads to choose from. Something to suit everyone. Entertainment every night. Staff were lovely. Very helpful.
4 out of 5
by Paul

Does what is says on the tin

Posted Jul 16, 2017 on Hotels
This hotel has been running successfully for years and this was my 6th time there. You know what you are going to get and I suppose this is it's big plus and big minus. The service is the same with the same staff doing the same thing in the same way. The same trolleys clear your table as you finish at the same time. I suppose the size of the place means it needs to run in order or things start going wrong. The pool bar was busy but again "this is the way we do it" caused delays and irritation at times. An extra till would help!! The 2 acts I saw I had saw before the last time I was there and the time before. The acrobat guy even did the same routine and I knew what was coming. A bit like watching a favourite film. You know what happens and what it is like and there are no surprises but I guess that is why you watch it.. and why I went back. Overall a good location and a decent standard hotel. It has the feel of a 4/5 star James Bond Goldfinger type hotel and is a bit dated... but then again, ain't we all?
5 out of 5
by Ciara

This traveler left a rating score only Posted Jul 9, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel but not for young people

Posted Jul 7, 2017
I was impressed by the service I received there. The staff could speak any language and was very helpful. The food was excellent and the location as well. Not very good for young people as it is a report mainly for family and oldest people. It was my birthday and they send me complementary bottle of prosecco. I ordered a cake which cost me £20 but it was so big and so good. I have never had a cake better than I had here. It was amazing. The hotel is just 30 seconds walk from the bus stop. Buses are working, you just need to ask for the timetable at the reception. Do not take taxi because buses can take you everywhere. Book the grand tour excursion which is the best for seeing the whole island. Do not book fuertaventura because you will be spending the all day in the bus. Just take the farry to go there. Thank you to all the staff at this resort
Comment from Hotel Management
Jul 25, 2017 by Lorea Santos - Sales Manager, Hotel Management
Dear Mary, Thank you very much for your kind comments, we are sure that these will be useful for other future guests. We are happy to know that you enjoyed your stay with us, and we hope see you again very soon. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham

Great location

Posted Jul 5, 2017
The location is great and the sea view rooms actually have a sea view. Staff are all friendly and helpful. Food is really nice with lots of variety for breakfast and dinner.
Comment from Hotel Management
Jul 25, 2017 by Lorea Santos - Sales Manager, Hotel Management
Dear Harvy, Thank you very much for your kind comments and for sharing your experience with us. We hope welcome you again in a near future. Kind regards from Lanzarote
5 out of 5
Recommended
for Everyone
by A verified traveler from london, uk

Fantastic hotel, great for all age groups.

Posted Jun 26, 2017
Having been here last year, sent my mum and friend for short break. Both came back saying how beautiful, clean and comfortable his hotel is and only over shadowed by the great customer care of the staff. Enjoyed so much so they are booking to return next year for s longer stay.
Comment from Hotel Management
Jun 30, 2017 by Lorea Santos - Sales Manager, Hotel Management
Dear Lisa, Thank you very much for your kind comments. It is a big pleasure for us to know that our customers enjoy their stay with us. We hope see you soon again in the hotel. Best regards,
2 out of 5
by A verified traveler

Posted Jun 24, 2017
the beds were so uncomfortable, we complained and they put mattrace toppers on, but still very uncomfortable. Food was bland and staff unfriendly. Hotel outdated and full of older people.
Comment from Hotel Management
Jun 30, 2017 by Lorea Santos - Sales Manager, Hotel Management
Dear customer, Thank you for your comments. We regret to know that you did not feel good in the hotel, staff for example is one of our most positive mentioned points by the guests, but we accept your opinion and you point of view as client of the hotel. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from lisburn ni

This is the fourth Visit

Posted Jun 22, 2017
Pros: Food , location , and cleanliness, staff very helpful
Cons: Decor, needs urgent attention
Location: Shops , and beach
This is are fourth visit to this Hotel, We had a lovely holiday , location is great, food excellent, always sure of a good night sleep very quite , plus this hotel is always keep very clean, only problem we found was the hotel needs a face lift , because this is a great place to stay .
Comment from Hotel Management
Jun 30, 2017 by Lorea Santos - Sales Manager, Hotel Management
Dear Kate, Thank you very much for your kind comments. We are really happy if you enjoyed your fourth stay with us, thank you for trust on us. We hope to renovate the hotel in a short period of time if we get the final permissions from the council, so perhaps in your next visit you can feel some changes. Best Regards from Lanzarote