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Caracol Plaza

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Living area
Living area
Living area
Living area
Living area

Overview of Caracol Plaza

Caracol Plaza

3.5 star property

7.2/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available
Calle Septima Oriente, esq. 1a Sur, Sector Reforma, Puerto Escondido, OAX, 71980

Explore the area

  • Popular LocationZicatela Beach7 min walk
  • Popular LocationPrincipal Beach7 min walk
  • Popular LocationPuerto Angelito Beach7 min drive
  • AirportPuerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.)8 min drive

Room options

About this area

Puerto Escondido

Located in Puerto Escondido, Caracol Plaza is near the beach. Shoppers can check out Commercial Walkway, while everyone can enjoy the natural beauty of Marinero Beach and Zicatela Beach.

What's nearby

  • Commercial Walkway - 2 min walk
  • Marinero Beach - 6 min walk
  • Zicatela Beach - 7 min walk
  • Principal Beach - 7 min walk
  • Puerto Angelito Beach - 7 min drive

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.) - 9 min drive


  • Vivaldi - 6 min walk
  • Congo Bar - 7 min walk
  • Restaurante La Galería - 8 min walk
  • Flor de Maria - 8 min walk
  • Non solo pizza - 9 min walk

About this property

Caracol Plaza

3.5-star hotel
You can look forward to a swim-up bar, a poolside bar, and a terrace at Caracol Plaza. The onsite restaurant, LA CAVA, features international cuisine. Stay connected with free WiFi in public areas, and guests can find other amenities such as a garden and a bar.
Other perks include:
  • An outdoor pool and a children's pool, with a swim-up bar
  • Free self parking
  • Continental breakfast (surcharge), a 24-hour front desk, and a banquet hall
  • 2 meeting rooms and an elevator
  • Guest reviews say good things about the helpful staff and location
Room features
All 192 rooms feature comforts such as air conditioning, as well as perks like safes and free bottled water. Guest reviews say good things about the comfortable, spacious rooms at the property.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Balconies, daily housekeeping, and desks


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities


  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–noon: MXN 150-250.00 for adults and MXN 150.00-250.00 for children
  • 1 restaurant
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site


Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli


  • Banquet hall
  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping

Business services

  • Conference center (3767 square feet of space)
  • Meeting rooms - 2


  • Garden
  • Terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways


  • Designated smoking areas

Room amenities


  • Air conditioning (climate-controlled)


  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Food and drink

  • Free bottled water

Outdoor space

  • Balcony


  • Desk
  • Iron/ironing board (on request)
  • Local maps
  • Safe

Similar properties

See similar properties



Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Breakfast fee: between MXN 150 and MXN 250.00 for adults, MXN 150.00 and MXN 250.00 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8 AM to 9 PM
No pets and no service animals are allowed at this property

Property is also known as

Caracol Plaza
Caracol Plaza Hotel & Resort
Caracol Plaza Hotel & Resort Puerto Escondido
Caracol Plaza Puerto Escondido
Hotel Caracol Plaza Resort Puerto Escondido
Hotel Caracol Plaza Resort
Caracol Plaza Hotel Puerto Escondido
Caracol Plaza Hotel
Caracol Plaza Hotel Resort
Caracol Plaza Hotel
Caracol Plaza Puerto Escondido
Caracol Plaza Hotel Puerto Escondido

Frequently asked questions

Does Caracol Plaza have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8 AM–9 PM.

How much does it cost to stay at Caracol Plaza?

As of Nov 29, 2022, prices found for a 1-night stay for 2 adults at Caracol Plaza on Dec 20, 2022 start from $66.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Caracol Plaza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Caracol Plaza?

Self parking is free at this property.

What time is check-in at Caracol Plaza?

Check-in is from 3:00 PM - 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Caracol Plaza?

Check-out is at noon.

Where is Caracol Plaza located?

Situated in Puerto Escondido, this beach hotel is within a 10-minute walk of Commercial Walkway, Marinero Beach, and Zicatela Beach. Principal Beach and Puerto Angelito Beach are also within 1 mi (2 km).

Can I cancel my reservation for free at Caracol Plaza and receive a full refund?

Yes, Caracol Plaza offers free cancellation on select room rates, because flexibility matters! Please refer to Caracol Plaza cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings



Rating 10 - Excellent. 41 out of 154 reviews" "
" "10 - Excellent 27%
Rating 8 - Good. 54 out of 154 reviews" "
" "8 - Good 35%
Rating 6 - Okay. 30 out of 154 reviews" "
" "6 - Okay 19%
Rating 4 - Poor. 17 out of 154 reviews" "
" "4 - Poor 11%
Rating 2 - Terrible. 12 out of 154 reviews" "
" "2 - Terrible 8%




Staff & service




Property conditions & facilities



10/10 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish bar hours were longer and had a variety for breakfast options.
Stayed 1 night in Sep 2022

4/10 Poor

Traveled with group, Traveled with partner
Disliked: Staff & service, property conditions & facilities
Not our type of place pool area dirty and garbage everywhere have to go to front desk for towels, in the room no Kleenex, no cups, no shower curtain, The overhead fan was shaking so bad you couldn’t use it.
Stayed 1 night in Aug 2022

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk attendant on arrival was very rude. I asked to speak to the manager and it was even worse, we just wanted a quiet room. Away from the street noise, it was impossible unless we pay more money. For us was a joke because you could tell the property was totally empty which was confirmed the next morning when we had breakfast and we stay waiting for a tour guide for about 2hrs. and nobody else showed up. Anyway, the room was dirty and they had to replace the sheets, no hot water, no telephone, dirty towels that have to be replaced. The bed mattress was like made of rocks. The curtains in the window was full of holes, no air conditioning and it was hot as hell. We have traveled all over the world, and stayed and so many different hotels, but this is by far the lowest of the lowest on every single aspect. I do not recommend this place not even to my enemy (I might have one). Please do you self a favor and there is so many other properties in better areas. In our second night we stay at the Rackaway Hotel and that place was really great.
Stayed 1 night in May 2022

10/10 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great service!!
Stayed 1 night in Mar 2022

4/10 Poor

Verified traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably worst job of housekeeping and maintenance that I have seen. Black mold in first shower. No mattress pads on beds. Floor tiles filthy.
Stayed 3 nights in Mar 2022

10/10 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic pool and pool lounge area! rooms are amazingly large and very nice at least on the 3rd floor and out towards water views. nice balcony to the view beds were great very nice place if you get the good rooms its probably the best deal around for the price/convenience not in an area you'd want to do much in, but an easy daytime walk to the supermarket which saved on cabs they will call a cab for you from the lobby though and its cheap to anywhere
Stayed 1 night in Feb 2022

2/10 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommend it
When we arrived to our double bed room only one bed had pillowcases and the bed that had them were stained with makeup. The bathroom has mold on the walls. Bed was also pretty hard not comfortable. There was a rock in our hotel breakfast. Workers force you to give them tip and will follow you to your room if you dont tip. They cleaned out room and left the balcony door wide open with the curtains open. After staying from 2/10-2/14 they stole my Louis Vuitton sandals that had been in my bag the whole time. I WOULD NEVER STAY HERE AGAIN.
Stayed 4 nights in Feb 2022

2/10 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022

8/10 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is agreat location , alot things is a walk distance.
Stayed 2 nights in Feb 2022

4/10 Poor

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was dirty. Pool was dirty. Bed sheets were stained. Cigarettes butts lying all around the poor and pool area. Most of the gym equipment doesn’t work. Some staff at reception were unhelpful. Booked an ocean view room. First two nights we couldn’t sleep as it was so noisy outside & there was a large vent in the bathroom wall to outside so felt like we were sleeping outside. We were moved room to a non ocean view room & were not refunded the difference in price. Wifi was decent.
Stayed 5 nights in Jan 2022