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Reviews

3.6/5 Good
70 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Commercial Walkway
    1 min walk
  • Popular Location
    Marinero Beach
    6 min walk
  • Popular Location
    Principal Beach
    7 min walk
  • Airport
    Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.)
    4 min drive

Choose dates to view prices

Book online or call:

1-800-238-0767
  • Standard Room, 2 Double Beds

    Room Amenities

    • Sleeps 4
    • 2 Double Beds
    More details
  • Standard Room, 2 Double Beds, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details

About this area

Puerto Escondido

Located in Puerto Escondido, Caracol Plaza is near the beach. The area's natural beauty can be seen at Zicatela Beach and Puerto Angelito Beach.

Visit our Puerto Escondido travel guide
Popular Location

What's nearby

  • Commercial Walkway - 1 min walk
  • Marinero Beach - 6 min walk
  • Principal Beach - 7 min walk
  • Downtown Puerto Escondido - 10 min walk
  • Puerto Angelito Beach - 3 min drive

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.) - 9 min drive

Restaurants

  • LA CAVA – Restaurant with a bar offering international cuisine. Serves breakfast, lunch, and dinner.

About this property

Caracol Plaza

3.5-star hotel near the beach
Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center or a children's pool. All 192 rooms offer free WiFi, balconies, and flat-screen TVs with satellite channels. Other amenities available to guests include room service, free bottled water, and hair dryers.
Caracol Plaza offers 192 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Limited parking spaces
Roundtrip airport shuttle (surcharge)

Food and drink

Continental breakfast available for a fee daily 7:30 AM–noon: MXN 100.00-250.00 for adults and MXN 100.00-250.00 for children
1 restaurant
1 swim-up bar and 1 bar
Room service available

Things to do

Children's pool
Fitness center
Outdoor pool

Family friendly

Children's pool
Dry cleaning service
Outdoor pool

Conveniences

Banquet hall

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Luggage storage
Tour/ticket assistance

Languages spoken

English
Spanish

Business services

2 meeting rooms
Conference center (3767 square feet of space)

Outdoors

Garden
Terrace

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning (climate-controlled)

Bathroom

Free toiletries
Hair dryer
Shower

Entertainment

32-inch flat-screen TV
Satellite channels

Food and drink

Free bottled water

Outdoor space

Balcony

More

Desk
Local maps
Phone
Safe

Policies

Check-in

Check-in available 24 hours
Minimum check-in age - 18

Check-out

Check-out before noon

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 100.00 and MXN 250.00 for adults, MXN 100.00 and MXN 250.00 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Pool access available from 8 AM to 9 PM.

Property is also known as

  • Caracol Plaza
  • Caracol Plaza Hotel & Resort
  • Caracol Plaza Hotel & Resort Puerto Escondido
  • Caracol Plaza Puerto Escondido
  • Hotel Caracol Plaza Resort Puerto Escondido
  • Hotel Caracol Plaza Resort
  • Caracol Plaza Hotel Puerto Escondido
  • Caracol Plaza Hotel
  • Caracol Plaza Hotel Resort
  • Caracol Plaza Hotel
  • Caracol Plaza Puerto Escondido
  • Caracol Plaza Hotel Puerto Escondido

Frequently asked questions

3.6
5 - Excellent
19
4 - Good
21
3 - Okay
17
2 - Mediocre
7
1 - Poor
6
3.8
Cleanliness
3.6
Service and Staff
3.7
Amenities
3.5
Property condition

3/5

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Feb 2020

3/5

  • Disliked: Staff & service, amenities

Room was very big with a partial sea view. The overall property seemed a bit old or not really in the best state. Breakfast had very limited options. Also location wise is quite in between - quite tricky to walk to the beach or the much nicer Zicatela area. Staff wasn't able to speak one single word in english, which I find surprising in hospitality.

Stayed 2 nights in Dec 2019

5/5 Excellent

  • Liked: Staff & service

Beautiful view, air conditioning good, wonderful people

Stayed 4 nights in Sep 2019

3/5

  • Liked: Cleanliness
  • Disliked: Staff & service

Great location but the service and amenities arent

The view was absolutely gorgeous! The restaurants has great food and the service is excellent. However, we had an issue with our room. The shower didn’t go all the way and there was barely any water coming out of it. The zinc’s cold water wasn’t working (it was 95 degrees and it was too hot to use the warm water), and the mini fridge wasn’t working either. When I approached the front desk about it and requested a different room, one of them closed their eyes and looked away. Then the other one was the one that told me that she was going to try to contact the maintenance gentleman as soon as she could. After that vague response I went back an hour later because I really needed to shower and she said he was busy but made no effort to contact him again until I told her I was going to wait until she got a response from him and that’s when she finally called him. We still had to wait half an hour until he got there. He was really nice and he fixed mostly everything. The shower was clogged so the water would come out outside the bathroom and when I told the front desk they said it was a common problem but it was not fixed... Its a great location but I wouldn’t stay here again. Plus they’re not very friendly to foreigners in terms of their customer service (only at the front desk)

Stayed 5 nights in Jul 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jul 2019

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