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Reviews of Caracol Plaza

3.5 out of 5
Caracol Plaza
Calle Septima Oriente, esq. 1a Sur, Sector Reforma, Puerto Escondido, OAX

Reviews

7.4

Good

Rating 10 - Excellent. 81 out of 258 reviews" "
Rating 8 - Good. 81 out of 258 reviews" "
Rating 6 - Okay. 49 out of 258 reviews" "
Rating 4 - Poor. 26 out of 258 reviews" "
Rating 2 - Terrible. 21 out of 258 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Gabriel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
At the reception they Charged xtra money
Stayed 1 night in Apr 2024

8/10 Good

Alan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Rigoberto

Disliked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024

10/10 Excellent

Arturo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel located very close to the beach of Puerto Escondido, walking distance to "El Adoquin" comercial zone, with a great view to the sea from their restaurant, nice and clean rooms, nothing espectacular but with a nice balcony.
Stayed 1 night in Feb 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
This is a tough one. Lots of good things and lots of bad things. That’s why I rated it average. The checkin was good, and the room was good, nothing to complain about. However, regarding the room, it did not have a refrigerator. I knew that before booking this trip. I was hoping for a little better service down at the pool area. After several calls to the receptionist desk, they finally sent Angel. Even though he had only 15 days of experience, he did a good job, taking care of me, and the other guests down at the pool. I ordered a cheeseburger from Angel, and it was delicious, exactly how I ordered it. My room had a balcony, but there was no table or chairs to sit on. The way everything else was going I decided to not even try to fix the problem. I checked out the following morning and the daytime receptionist couldn’t even give me a receipt or call a taxi. He gave me a piece of paper with instructions on it as to how to get a receipt online. He told me to walk down a very steep road, and I would be able to hail a cab from there, terrible. And if I had had a good experience there, I was planning to spend the rest of my three week vacation at that hotel. But sadly it was not to be. According to my very unofficial count, there were about 10 families there. And they did not have enough staff to handle them, even though the hotel has room for hundreds! 👎
Stayed 1 night in Feb 2024

2/10 Terrible

Manuel

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Horrible stay at hotel, no power and water for more than 5 hrs.. I ended up getting another hotel. They didnt even gave a us a compensation. Will never come back.
Stayed 1 night in Jul 2023

2/10 Terrible

Andres

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service, worse installations
I asked for towels since the second I got there. I called early the next day again, eventually I walked down where tow of the three girls where having a very pleasant conversation while some of us were still waiting for service.
Stayed 1 night in Aug 2023

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

6/10 Okay

alberto

Stayed 7 nights in Jul 2023

10/10 Excellent

Araceli

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bonita vista, atendiendo muy bien

10/10 Excellent

Miguel O

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Breakfast was good everyday. Helpful staff.
Stayed 3 nights in Jun 2023

2/10 Terrible

Milo

Stayed 2 nights in Feb 2023

10/10 Excellent

Heriberto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, has a great view of the sea everything is close to the hotel!
Stayed 3 nights in Apr 2023

8/10 Good

Enrique, Ottawa

Traveled with family
Liked: Cleanliness, staff & service, amenities
A comfortable and basic place to stay no frills
Stayed 5 nights in Feb 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool pool
Stayed 1 night in Feb 2023

6/10 Okay

Alfonso, Brooklyn

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Breakfast start late, Front desk staff needs more knowledge, Rooms do not provide glasses you have to go outside and purchase your own. Restaurant close at 8:0pm. Availing for towels was poor since you have to wait mostly 30 minutes.

10/10 Excellent

RUBI

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish bar hours were longer and had a variety for breakfast options.
Stayed 1 night in Sep 2022

4/10 Poor

Pat

Traveled with group, Traveled with partner
Disliked: Staff & service, property conditions & facilities
Not our type of place pool area dirty and garbage everywhere have to go to front desk for towels, in the room no Kleenex, no cups, no shower curtain, The overhead fan was shaking so bad you couldn’t use it.
Stayed 1 night in Aug 2022

2/10 Terrible

Sergio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The WORST PLACE EVER!!!!
The front desk attendant on arrival was very rude. I asked to speak to the manager and it was even worse, we just wanted a quiet room. Away from the street noise, it was impossible unless we pay more money. For us was a joke because you could tell the property was totally empty which was confirmed the next morning when we had breakfast and we stay waiting for a tour guide for about 2hrs. and nobody else showed up. Anyway, the room was dirty and they had to replace the sheets, no hot water, no telephone, dirty towels that have to be replaced. The bed mattress was like made of rocks. The curtains in the window was full of holes, no air conditioning and it was hot as hell. We have traveled all over the world, and stayed and so many different hotels, but this is by far the lowest of the lowest on every single aspect. I do not recommend this place not even to my enemy (I might have one). Please do you self a favor and there is so many other properties in better areas. In our second night we stay at the Rackaway Hotel and that place was really great.
Stayed 1 night in May 2022

10/10 Excellent

Rutilio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great service!!
Stayed 1 night in Mar 2022
Response from Gerente General on May 24, 2022
Estimado Rutilo, agradecemos sus amables comentarios, y seguiremos trabajando para merecer su amable calificación.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably worst job of housekeeping and maintenance that I have seen. Black mold in first shower. No mattress pads on beds. Floor tiles filthy.
Stayed 3 nights in Mar 2022

10/10 Excellent

Nathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic pool and pool lounge area! rooms are amazingly large and very nice at least on the 3rd floor and out towards water views. nice balcony to the view beds were great very nice place if you get the good rooms its probably the best deal around for the price/convenience not in an area you'd want to do much in, but an easy daytime walk to the supermarket which saved on cabs they will call a cab for you from the lobby though and its cheap to anywhere
Stayed 1 night in Feb 2022

2/10 Terrible

Juan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommend it
When we arrived to our double bed room only one bed had pillowcases and the bed that had them were stained with makeup. The bathroom has mold on the walls. Bed was also pretty hard not comfortable. There was a rock in our hotel breakfast. Workers force you to give them tip and will follow you to your room if you dont tip. They cleaned out room and left the balcony door wide open with the curtains open. After staying from 2/10-2/14 they stole my Louis Vuitton sandals that had been in my bag the whole time. I WOULD NEVER STAY HERE AGAIN.
Stayed 4 nights in Feb 2022

2/10 Terrible

Beatriz

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022

8/10 Good

Rolando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is agreat location , alot things is a walk distance.
Stayed 2 nights in Feb 2022

4/10 Poor

Jack

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was dirty. Pool was dirty. Bed sheets were stained. Cigarettes butts lying all around the poor and pool area. Most of the gym equipment doesn’t work. Some staff at reception were unhelpful. Booked an ocean view room. First two nights we couldn’t sleep as it was so noisy outside & there was a large vent in the bathroom wall to outside so felt like we were sleeping outside. We were moved room to a non ocean view room & were not refunded the difference in price. Wifi was decent.
Stayed 5 nights in Jan 2022

8/10 Good

Silvia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
I really enjoyed the experience. Good location spectacular views
Stayed 1 night in Jan 2022
Response from Gerente General on Jan 5, 2022
Estimada Silvia, agradecemos sus amables comentarios.

6/10 Okay

Gheorghe Manuel Borja

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The owner needs to invest a lot in costumer service
Stayed 8 nights in Dec 2021
Response from Gerente General on Dec 28, 2021
Buenos días Gheorghe, agradecemos sus amables comentarios, y los haremos llegar a l dirección general.

2/10 Terrible

JAVIER

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Gerente General on Dec 28, 2021
Buenos días Javier, agradecemos su estadía en Hotel Caracol, y nos gustaría saber saber cual de nuestros servicios fue agradable para usted, con el fin de buscar solucionarlo.

4/10 Poor

Diane, Duluth

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Hotel looks nice and fancy, but the rooms are terrible and looks Plain the rooms need color and new furniture, rooms have old looking furniture and very uncomfortable beds I couldn’t sleep through the night you could feel the bed springs and the pillows are terrible felt like bunch bundle of cotton hurt my neck and had slight back pain due to the bed springs, the bed sheets were dirty like the were not change. I paid for 2 nights but I check out the next morning. Sad how the hotel looks beautiful from the outside but cheap furniture and uncomfortable beds does not give a good appearance.
Stayed 2 nights in Nov 2021
Response from Gerente General on Dec 31, 2021
Buenos días Diane, agradecemos su comentarios y señalamiento, y trabajemos para mejorar la apariencia y aspecto de habitaciones

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good location with incredible veiw.
Stayed 1 night in Nov 2021
Response from Gerente General on Dec 31, 2021
Muchas gracias por su calificación Kyle

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Por el Covid habia menos meseros asi que tardaron un poco em el restaurant La habitacion era grande con balcon y muy comoda La piscina toda limpia Nos gusto
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is at really poor condition. No hot water, not working TV, dirty, towels look like rugs with holes and only positive factor- a view.
Stayed 5 nights in Apr 2021

6/10 Okay

Andrei

Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The view is true to what you see in the ad. The breakfast was delicious. The staff great. The room, very rough, needs remodel. Only two bath towels, no hand towels. No balcony furniture. Had to move indoor furniture outdoors to have a seat. Not worth the $70.00 USD we paid. For that price one could stay in a much better place,
Stayed 1 night in Apr 2021

8/10 Good

Yolanda

Traveled with group
Liked: Cleanliness
It was an okay stay. Sometimes no hot water.
No hot water
Stayed 3 nights in Mar 2021

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended Hotel
Great view and great staff. Really clean hotel!
Stayed 4 nights in Nov 2020

10/10 Excellent

Verified traveler

Stayed 7 nights in Nov 2020

8/10 Good

Brent

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Stayed 4 nights in Mar 2020

8/10 Good

Bonny

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Starting to show it's age
The staff were excellent. The rooms were clean, but the hotel is starting to show it's age. Hotel needs newer furniture (or at least paint it) and needs new drapes and bedspreads. Food in the restaurant was expensive... but lot's of restaurants in town and along the beach area that are good. We loved the Caracol's pool, but not the hard wooden beach lounge chairs.
Stayed 3 nights in Mar 2020

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
the Caracol is a special place-not too “deluxe” but not too basic to be enjoyable, and the location is perfect! The view of the sea from the hotel, and especially the restaurant patio, is unparalleled .The hotel caters primarily to vacationing Mexicans, but as a “gringo” I felt welcome. The only downside is that maintenance runs a bit behind,for instance a double curtain was needed to block out the balcony light that could not be extinguished, which was provided by staff when requested, the doorknob was loose,etc. The staff is outstanding, and ready to help make this a great stay.
Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service, amenities
Room was very big with a partial sea view. The overall property seemed a bit old or not really in the best state. Breakfast had very limited options. Also location wise is quite in between - quite tricky to walk to the beach or the much nicer Zicatela area. Staff wasn't able to speak one single word in english, which I find surprising in hospitality.
Stayed 2 nights in Dec 2019

4/10 Poor

Cathy A.

Disliked: Cleanliness
Canadians.
All was acceptable, however, the service was slow and inattentive. Pool side service not available, this was what we wanted.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Staff & service
Beautiful view, air conditioning good, wonderful people
Stayed 4 nights in Sep 2019

6/10 Okay

Cecilia

Liked: Cleanliness
Disliked: Staff & service
Great location but the service and amenities arent
The view was absolutely gorgeous! The restaurants has great food and the service is excellent. However, we had an issue with our room. The shower didn’t go all the way and there was barely any water coming out of it. The zinc’s cold water wasn’t working (it was 95 degrees and it was too hot to use the warm water), and the mini fridge wasn’t working either. When I approached the front desk about it and requested a different room, one of them closed their eyes and looked away. Then the other one was the one that told me that she was going to try to contact the maintenance gentleman as soon as she could. After that vague response I went back an hour later because I really needed to shower and she said he was busy but made no effort to contact him again until I told her I was going to wait until she got a response from him and that’s when she finally called him. We still had to wait half an hour until he got there. He was really nice and he fixed mostly everything. The shower was clogged so the water would come out outside the bathroom and when I told the front desk they said it was a common problem but it was not fixed... Its a great location but I wouldn’t stay here again. Plus they’re not very friendly to foreigners in terms of their customer service (only at the front desk)
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific stay with ocean view.
The hotel was really nice. We were nervous after reading some of the negative reviews, but we found everything to be excellent. The Wi-fi worked great in our room and we were expecting it to only work in the lobby. Great fast glass elevators. Nice pool with towels provided. The ocean view from the room was awesome. There was even a little refrigerator provided. The walk into town and the Playa Marinero was less than 10 minutes downhill, so it was a little tougher on the way back up.
Stayed 2 nights in Jun 2019