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Reviews of Hotel Madero Buenos Aires

4.5 out of 5
Hotel Madero Buenos Aires
Rosario Vera Peñaloza 360 – Dique 2, Puerto Madero, Buenos Aires, Capital Federal

Reviews

9.2

Wonderful

Rating 10 - Excellent. 659 out of 1002 reviews" "
Rating 8 - Good. 258 out of 1002 reviews" "
Rating 6 - Okay. 48 out of 1002 reviews" "
Rating 4 - Poor. 18 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tatiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Apr 2024
Response from MartinM on Apr 24, 2024
Estimada Tatiana,Muchas gracias por compartir su experiencia en Hotel Madero.Nos complace saber que ha disfrutado su estadía con nosotros.Esperamos recibirlo pronto nuevamente!Saludos cordiales,Martín MerinoGerente de División Cuartos

10/10 Excellent

Arnold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very good, the room is too big and comfortable, bar is very good and breakfast perfect.
Stayed 2 nights in Apr 2024
Response from MartinM on Apr 22, 2024
Dear Arnold,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

10/10 Excellent

JUAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from MartinM on Apr 15, 2024
Estimado Juan,Muchas gracias por compartir su experiencia en Hotel Madero.Nos complace saber que ha disfrutado su estadía con nosotros.Esperamos recibirlo pronto nuevamente!Saludos cordiales,Martín MerinoGerente de División Cuartos

10/10 Excellent

Rami

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property need to be updated , some of the stuff in the the room or the lobby are in bad shape, broken , door opener not working properly, no outlet working properly,
Stayed 4 nights in Mar 2024
Response from MartinM on Apr 3, 2024
Dear Rami,Thank you for your feedback. We are glad you had a great stay. We apologize for any inconvenience caused by the condition of some items in the room and lobby. We will address these issues promptly to ensure a better experience for our guests. Kind regards,Martin MerinoRooms Division Manager

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from MartinM on Mar 31, 2024
Dear James,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoGuest Service & Rooms Division Manager

10/10 Excellent

gloria

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant and modern hotel in an excellent location.
Stayed 1 night in Mar 2024
Response from MartinM on Mar 26, 2024
Dear Gloria,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

6/10 Okay

Steve

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MartinM on Mar 25, 2024
Dear Steve,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a very nice area, paks and pedestrian walkways. Out of the rush of the city. Room was well appointed- only comment would be the cloudy glass in the glass door to the deck.
Stayed 3 nights in Mar 2024
Response from MartinM on Mar 25, 2024
Dear janet,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

10/10 Excellent

Caridad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Safe neighborhood. Lots of restaurants around. The staff is very friendly. Recommended!
Stayed 1 night in Mar 2024
Response from MartinM on Mar 18, 2024
Estimado Imer,Muchas gracias por compartir su experiencia en Hotel Madero.Nos complace saber que ha disfrutado su estadía con nosotros.Esperamos recibirlo pronto nuevamente!Saludos cordiales,Martín MerinoGerente de División Cuartos

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 2 nights in Feb 2024
Response from MartinM on Feb 19, 2024
Dear Joshua,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

8/10 Good

Deepti

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 3 nights in Feb 2024
Response from MartinM on Feb 16, 2024
Dear Deeoti,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

10/10 Excellent

Mitchell, corona del mar

Stayed 3 nights in Feb 2024
Response from MartinM on Mar 21, 2024
Dear John,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

8/10 Good

Zohreh, edmonds

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Nice hotel The pool and jacuzzi need upgrading
Stayed 1 night in Feb 2024
Response from MartinM on Feb 14, 2024
Dear Zohreh,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bell hop at the front of the hotel could have been more receiving of guests in transportation vehicles
Stayed 5 nights in Jan 2024
Response from MartinM on Feb 6, 2024
Dear Robert,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful The bartenders were very professional and polite Sebastian the bartender was awesome
Stayed 1 night in Jan 2024
Response from MartinM on Jan 27, 2024
Dear Robert,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

10/10 Excellent

Moon, los angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
깨끗하고 예쁜 곳 다시 가고싶다
Stayed 1 night in Dec 2023
Response from MartinM on Jan 25, 2024
Dear Mr. Moon,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

10/10 Excellent

HARJINDER

Stayed 1 night in Jan 2024
Response from MartinM on Jan 23, 2024
Dear Mr. Harjinder,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

10/10 Excellent

HARJINDER

Stayed 3 nights in Jan 2024
Response from MartinM on Jan 23, 2024
Dear Mr. Harjinder,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

10/10 Excellent

Guillermo

Stayed 2 nights in Dec 2023
Response from MartinM on Jan 23, 2024
Estimado Guillermo,Muchas gracias por compartir su experiencia en Hotel Madero.Esperamos recibirlo pronto nuevamente!Saludos cordiales,Martín MerinoGerente de División Cuartos

2/10 Terrible

Koel

Liked: Cleanliness
Disliked: Staff & service
Why are the other reviews so good? - Bathrooms are dated and disgusting, please remodel - We had a group of 3 people who were each over 70, and no one offered to help with their bags while checking out - They have decent dinner, which means they know how to cook, but their free breakfast is inedible. Just charge money and make it taste better - Reception is always understaffed and has a long line - I paid for a corner room and had the view of a wall and a tree
Stayed 3 nights in Jan 2024
Response from MartinM on Jan 16, 2024
Dear Koel,We sincerely appreciate you taking the time to share your feedback following your recent stay at Hotel Madero. We are genuinely sorry to hear that your experience did not meet the high standards we aim to provide for our guests.It is disheartening to learn about the issues you encountered, and we want to assure you that we take your concerns seriously. Our team is committed to ensuring the comfort and satisfaction of every guest, and we regret that we fell short during your visit.We would greatly appreciate the opportunity to discuss your specific concerns in more detail so that we can address them appropriately. Your insights are invaluable as we continuously strive to improve our services.Once again, we apologize for any inconveniences you experienced, and we hope to have the chance to regain your trust during a future stay with us.Sincerely,Martin MerinoGuest Service Manager

10/10 Excellent

Eduardo, San Ramon

Traveled with family
Stayed 1 night in Jan 2024
Response from MartinM on Jan 16, 2024
Estimado Eduardo,Muchas gracias por compartir su experiencia en Hotel Madero.Nos complace saber que ha disfrutado su estadía con nosotros.Esperamos recibirlo pronto nuevamente!Saludos cordiales,Martín MerinoGerente de División Cuartos

10/10 Excellent

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay at. The staff, facilities, location, breakfast, etc...everything was absolutely great!
Stayed 2 nights in Jan 2024
Response from MartinM on Jan 8, 2024
Dear Fernando,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Eve Booking
Simply put a 5 star hotel in an excellent location and with amazing staff. If you book this hotel you are not looking for economy but for comfort and luxury.
Stayed 1 night in Dec 2023
Response from MartinM on Jan 8, 2024
Dear Brian,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

8/10 Good

Janet A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MartinM on Jan 8, 2024
Dear Janet,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities
Bathroom tiles were older and needed repair even with an upgrade
Stayed 3 nights in Dec 2023
Response from MartinM on Jan 8, 2024
Dear Ann,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us! We take your comments very seriuosly in order to continue upgrading all of our services.We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

8/10 Good

nancy

Stayed 1 night in Jan 2024
Response from MartinM on Jan 8, 2024
Dear Nancy,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

10/10 Excellent

Arun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a newly-developed area of Buenos Aires, with lots of nice little restaurants, coffee shops and clubs around. The clubs are far away enough to not be noisy inside the hotel.
Stayed 3 nights in Dec 2023
Response from MartinM on Jan 8, 2024
Dear Arun,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

10/10 Excellent

Cale, Seattle

Stayed 7 nights in Dec 2023
Response from MartinM on Jan 8, 2024
Dear Cale,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

8/10 Good

Moon, los angeles

Stayed 1 night in Dec 2023
Response from MartinM on Dec 29, 2023
Dear Mrs. Moon,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent concierge
Nice location in good neighbourhood easy to walk to centre or get a taxi. They have an excellent concierge Sebastián who was so helpful during our stay.
Stayed 8 nights in Dec 2023
Response from MartinM on Dec 22, 2023
Dear Michael,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

10/10 Excellent

Jennifer, san diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here 3 times, always an enjoyable stay. Also has great food!
Stayed 5 nights in Dec 2023
Response from MartinM on Dec 20, 2023
Dear Jennifer,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoRooms Division Manager

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Good location
Stayed 1 night in Dec 2023
Response from MartinM on Dec 9, 2023
Estimado Ernesto,Muchas gracias por compartir su experiencia en Hotel Madero.Nos complace saber que ha disfrutado su estadía con nosotros.Esperamos recibirlo pronto nuevamente!Saludos cordiales,Martín MerinoGerente de División Cuartos

8/10 Good

Edgar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from MartinM on Dec 9, 2023
Estimado Edgar,Muchas gracias por compartir su experiencia en Hotel Madero.Nos complace saber que ha disfrutado su estadía con nosotros.Esperamos recibirlo pronto nuevamente!Saludos cordiales,Martín MerinoGerente de División Cuartos

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place , well located simple
Stayed 2 nights in Dec 2023
Response from MartinM on Dec 7, 2023
Estimado Ernest,Muchas gracias por compartir su experiencia en Hotel Madero.Nos complace saber que ha disfrutado su estadía con nosotros.Esperamos recibirlo pronto nuevamente!Saludos cordiales,Martín MerinoGerente de División Cuartos

10/10 Excellent

Charmaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, a little pricy. Walkable and in good location.
Stayed 1 night in Nov 2023
Response from MartinM on Nov 29, 2023
Dear Charmaine,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoGuest Service & Rooms Division Manager

10/10 Excellent

Kinga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from MartinM on Nov 28, 2023
Dear Mrs. Parrott,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoGuest Service & Rooms Division Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from MartinM on Dec 12, 2023
Estimado Michael,Muchas gracias por compartir su experiencia en Hotel Madero.Nos complace saber que ha disfrutado su estadía con nosotros.Esperamos recibirlo pronto nuevamente!Saludos cordiales,Martín MerinoGerente de División Cuartos

8/10 Good

Valeria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
We had a great time. The hotel is near Puerto Madero where you can find really good food offer. The room was very comfortable and spacious. The only thing was that my daughter forgot her sunglasses at the restaurant and nobody find them.
Stayed 5 nights in Nov 2023
Response from MartinM on Nov 21, 2023
Estimada Valeria,Muchas gracias por compartir su experiencia en Hotel Madero.Nos complace saber que ha disfrutado su estadía con nosotros.Esperamos recibirla pronto nuevamente!Saludos cordiales,Martín MerinoGerente de Servicios al Huésped & División Cuartos

4/10 Poor

Adrienne, GERMANTOWN

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No customer service at this property. Arrived at noon on a Monday and couldn't check in til 3, AC was not working, bed had springs coming out of it. Was moved to another room where the AC didn't work and the front desk kept bothering us for our old keys, despitee having returned them. At no point was customer service friendly or provided.
Stayed 1 night in Nov 2023
Response from MartinM on Nov 10, 2023
Dear Adrienne,Thank you for sharing your experience.I apologise for the problem with the AC and I am glad we could change your room to fix the problem. I remind you that check in time is 2pm and according to my records, your room was ready given to you at 1.50 pm.We look forward to welcome you soon.Kind regards,Martin MerinoGuest Service Manager

2/10 Terrible

michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from MartinM on Nov 10, 2023
Dear Michael,Thank you for sharing your experience.We are not sure why this score was been given to us due to no issues reported during your stay. I would love to call you over the phone and discuss about it.Kind regards,Martin MerinoGuest Service Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 1 night in Nov 2023
Response from MartinM on Nov 7, 2023
Dear David,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoGuest Service & Rooms Division Manager

10/10 Excellent

Janice

Liked: Property conditions & facilities
Hotel was lovely. Clea, bright with large, comfortable room. Great location. Very helpful staff.
Stayed 1 night in Oct 2023
Response from MartinM on Oct 9, 2023
Dear Janice,Thank you for sharing your experience at Hotel Madero.We are glad to know that you enjoyed your stay with us!We look forward to welcome you soon!Kind regards,Martin MerinoGuest Service Manager

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and clean, but Expedia should put a warning note to tell tourists The Hotel will not take the official money exchange rate but the blue one. (I had a very bad experience with this at the beginning and Expedia was terrible, did not help at all) Luckily after like an hour of trying Expedia to solve the problem, the hotel solved it.
Stayed 2 nights in Sep 2023
Response from MartinM on Sep 19, 2023
Estimada Deborah,Muchas gracias por compartir su experiencia en Hotel Madero.Nos complace saber que ha disfrutado su estadía con nosotros.Esperamos recibirla pronto nuevamente!Saludos cordiales,Martín MerinoGerente de Servicios al Huésped

10/10 Excellent

Jose, Katy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the Madero hotel is their staff. You really enjoy the stay by the way they treat you.
Stayed 3 nights in Sep 2023
Response from MartinM on Sep 14, 2023
Estimado Jose,Muchas gracias por compartir su experiencia en Hotel Madero.Nos complace saber que ha disfrutado de nuestros servicios.Esperamos recibirlo pronto nuevamente!Saludos cordiales,Martín MerinoGerente de Servicios al Huésped

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from MartinM on Sep 7, 2023
Estimada Ana,Muchas gracias por compartir su experiencia en Hotel Madero.Esperamos recibirla en un futuro cercano.Saludos cordiales,Martín MerinoGerente de Servicios al Huésped

8/10 Good

Adrian

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I rated it “good ” only base on the “staff” Sebastian at the consierge ( outstanding ) Great recommendations for dining , places around the city and even a play !! Gabriel at the front desk Now here’s the negative : the hotel need repairs not maintenance “ deep repairs “ everywhere from the pool on top to the lobby our room had a glass broken window !! And Martin ( the manager ) offer to us a cheese board & wine , I appreciate the effort but it doesn’t really make me feel safe sleeping in a room with that situation. I pay $190 US dollar per night and I was expecting a better condition in the hotel Breakfast it’s great and all the dinning staff is very efficient and kind.
Stayed 2 nights in Aug 2023
Response from MartinM on Aug 22, 2023
Dear Terrence,Thank you very much for your comments.Just for the records, I also offered a room move which you decided not to take.We look forward to receive you in the near future.Kind regards,Martin MerinoGuest Service Manager

10/10 Excellent

Carla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from MartinM on Sep 1, 2023
Estimada Carla,Muchas gracias por compartir su experiencia en Hotel Madero.Esperamos poder volver a recibirla.Saludos cordiales,Martin MerinoGerente de Servicios al Huésped

10/10 Excellent

Giselle, Cape Coral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hote ho is an excellent option. The location is superb and the service is exceptional. They could improve a bit on the cleanliness and maintenance of the bathroom grout. And the variety of breakfast, they serve the same breakfast every day. But everything else was wonderful, especially the staff.”
Stayed 6 nights in Aug 2023
Response from MartinM on Aug 14, 2023
Dear Giselle,Thank you very much for sharing your experience.We look forward to receive you in the near future.Kind regards,Martin MerinoGuest Service Manager

10/10 Excellent

Todd

Stayed 7 nights in Jul 2023
Response from MartinM on Aug 29, 2023
Dear Mr. Shaw,Thank you very much for your sharing your experience with us.We look forward to receive you in the near future.Kind regards,Martin MerinoGuest Service Manager

10/10 Excellent

Terrence, Toronto

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from MartinM on Aug 22, 2023
Dear Terrence,Thank you very much for your comments.We look forward to receive you in the near future.Kind regards,Martin MerinoGuest Service Manager