Ratings based on 148 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Amazing hotel

Posted May 15, 2017 on Hotels
Amazing room, amazing hotel, amazing staff and amazing service. I would only give a little updating/modernizing to the gym. Most of the equipment was either old or out of service
Comment from Hotel Management
May 31, 2017
Dear Valued Guest: On behalf of the Banyan Tree Cabo Marques family I wish to thank you for the opportunity you have given to us by staying in our Resort. We will take into consideration your suggestion concerning the update the gym, and i am glad to announce you that the equipment that were out of service was repared. We sincerely appreciate your kind comments in regards to our associates. We humbly work very hard every day to provide our guests “remarkable experiences”. I look forward to having the opportunity of welcoming you back to Banyan Tree Cabo Marques soon. Warm regards, José Portocarrero General Manager Banyan Tree Cabo Marqués
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Great getaway resort

Posted Apr 18, 2017
Me and my husband had a truly amazing stay. Amazing view, super friendly staff who strives to make things work well for their guests. Would def recommend to prospective guests! *Mind the mosquitoes though
Comment from Hotel Management
Apr 26, 2017 by Jose Portocarrero, Hotel Management
Dear Ms. Evy, Thank you for sharing your review following your Stay at our Sanctuary for the Senses in sunny Cabo Marqués! We are all delighted to read you enjoyed your stay. On behalf of the Banyan Tree Cabo Marqués family we all look forward to being able to welcome you back very soon. Sent with our best wishes. Jose Portocarrero General Manager Banyan Tree Cabo Marques
5 out of 5
Recommended
for Everyone
by A verified traveler

We loved the panoramic views and staff was amazing

Posted Mar 19, 2017
It was an amazing experience the service and food was wonderful and the natural beauty was incomparable to anything we e seen in Acapulco.
Comment from Hotel Management
Mar 30, 2017 by Jose Portocarrero, Hotel Management
Dear Valued Guest, We wish to thank you for taking the time to describe our facilities and services. It is very gratifying for the Banyan Tree Cabo Marques family to read throughout your comments and realize that your stay with us was pleasant enough to spend your time sharing the experience with others. I look forward to welcoming you back to Banyan Tree Cabo Marques soon. Warm regards, Jose Portocarrero General Manager Banyan Tree Cabo Marqués
5 out of 5
Recommended
for Everyone
by A verified traveler

perfection in Acapulco

Posted Jan 12, 2017
Pros: rooms are built on a hill with breathtaking views of the bay and ocean
Cons: nothing
Location: beautiful acapulco bay
Incredible!! No there words describe this retreat in Acapulco
Comment from Hotel Management
Mar 6, 2017 by Jose Portocarrero, Hotel Management
Dear Guest, Very happy to read your comments on Expedia. I am glad you enjoyed your stay in Banyan Tree Cabo Marques. Thank you for sharing your experience. Hope to see you again soon. Have a good day! Regards, Jose Portocarrero General Manager Banyan Tree Cabo Marques
5 out of 5
Recommended
for Everyone
by A verified traveler

paradise in acapulco

Posted Jan 11, 2017
Pros: everything
Cons: nothing
Location: beach, sun and great food
Excellent everything! from the staff to the property the incredible food and breathtaking views. Simply amazing|
Comment from Hotel Management
Mar 6, 2017 by Jose Portocarrero, Hotel Management
Dear Valued Guest: We wish to thank you deeply for taking the time to describe our facilities and services. I am glad we have met the expectations; and very proud that working humbly and very hard, we can reach our goals. I really appreciate your review and it will be an honor for us to welcome you back to Banyan Tree Cabo Marques. Sincerely, Jose Portocarrero General Manager Banyan Tree Cabo Marques
3 out of 5
Recommended
for Couples
by A verified traveler from Mexico City

Nice hotel,best in Acapulco,but with a mayor flaw!

Posted Jan 5, 2017
Pros: Service is great, location superb, facilities are top class, the spa is fantastic, they have a delicious restaurant, the Zaffron.
Cons: Close or move the Soul Cycling Studio away from the front desk and fire the guy that thought this was an extraordinary idea!
Location: You have great restaurants nearby, you can’t miss the “Becco al Mar” or “La Trainera” at the Isla del Sol mall….
The hotel is great, best in Acapulco! As part of the Banyan Tree chain, service is wow, location superb, facilities are top class, the spa is fantastic, they have a delicious restaurant, the Zaffron. Nevertheless, somebody decided it would be a good idea to open a Soul Cycling Studio (called SICLO) just in front of the reception desk!!! When you arrive to the front desk, you find the hotel packed with people waiting for the next SICLO class. The music is loud, the place is jam-packed, the chairs and sofas are taken by the bikers and yes, as you know soul cycling comes with a lot of sweat!!! All the elegance of the lobby has suddenly vanished. Another issue with this idea of putting a Soul Cycling Studio in a nice hotel. The Banyan Tree in Acapulco has 45 villas, strategically located in a beautiful mountain facing the pacific sea. The property is vast in dimensions (big lot). To move inside the hotel, you need a golf cart (they incorrectly call them beach boogies). Now, with all the people constantly arriving at the SICLO classes (I made the math, they have 40 bikes per hour, meaning at least 35 cars arriving/leaving every hour) the “beach boogies” are constantly busy with cyclists. We waited 30 minutes for a car in our room!!! Once we were going back to our room from the main pool and our cart was detoured to the main entrance to pick some guys attending SICLO. And no, you can’t walk the curved streets of the Banyan Tree with high heels!
4 out of 5
Recommended
for Everyone
by A verified traveler

Exclusive hotel, lovely views

Posted Dec 8, 2016
Great spot for experience a peaceful vacation. The room is exceptional, but the hotel have opportunities to improve their classy: Music is to noisy and no place to walk within the facilities
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Dear Valued Guest: On behalf of the Banyan Tree Cabo Marques family I wish to thank you for the opportunity you have given to us by staying in our Resort. We will take into consideration your suggestions that are sincerely appreciated. I look forward to having the opportunity of welcoming you back to Banyan Tree Cabo Marques soon. Warm regards, Jose Portocarrero General Manager Banyan Tree Cabo Marques
5 out of 5
by A verified traveler

Already daydreaming about my return!

Posted Dec 8, 2016 on Hotels
For starters, wooow. That pool. From certain angles it looks like it stretches infinitely into the sky. Swim to the end and you get this incredible view of the beach below. I'll never forget it. The pool is honestly highlight, so I almost feel like I don't need to write about the rest, but I'll do my best: POOLS: The infinity pool is amazing, but there's also a second pool lower on the hill--less impressive in design but even more impressive in views. Also, each room comes with a private plunge pool that's beautifully tiled and perfectly secluded. Very calming, very blissful. ROOMS: The rooms are spacious and clean. Massive beds, both a shower and tub. There were ants and we found bugs in our clothes, but I feel like that just comes with the whole tropical terrain. FOOD: We had low expectations for resort food but the food here was pretty decent. Not to mention there were multiple options to choose from--the main restaurant, a casual club (sandos/burgers), an upscale Thai restaurant, and snacks by the pool. SERVICE: Really friendly waiters and waitstaff greet you everywhere and take you on golf carts to wherever you need to go. The only nitpick I have is that the girl at the front desk was a bit passive aggressive and wouldn't help me make local arrangements. LOCATION: Super close to the bus station. ~130-200 pesos got us to the hotel. The hotel's at the end of a private drive, so it's isolated and has the best views. Can't recommend enough!
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear Valued Guest, We appreciate you share this rating though Hotels.com, Thank you for choosing our property for your recent holiday. We hope your time spent here was relaxing and that you were able to take home memories to last a lifetime. Looking forward to welcoming you to Banyan Tree Cabo Marques for your next holiday and being of service to you once again. Jose Portocarrero General Manager Banyan Tree Cabo Marques
4 out of 5
by A verified traveler

Posted Nov 8, 2016 on Hotels
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Estimado Huesped, Muchas gracias por la valoración sobre Banyan Tree Cabo Marqués.! Esperemos verlo pronto en esta su casa nuestros Santuario para los Sentidos! Saludos cordiales, Jose Portocarrero Gerente General Banyan Tree Cabo Marques
4 out of 5
by A verified traveler

Posted Sep 3, 2016 on Hotels
Comment from Hotel Management
Sep 30, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you once again for choosing our hospitality and for sharing your rating. We look to the opportunity of your return visit and to have the privilege of being of service to you again soon. Cordially yours, Jose Portocarrero General Manager Banyan Tree Cabo Marques