Ratings based on 84 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
for Everyone
by A verified traveler from chile

Nice hotel. Excellent locstion

Posted Feb 5, 2017
Quite place at the top of the city. Great Staff and good service
4 out of 5
for Everyone
by A verified traveler

Great location

Posted Dec 31, 2016
Decent hotel with friendly staff and located close to the city center. Breakfasts were good. Good facilities although the pool could do with some maintenance.
4 out of 5
by Rafael from Rio de Janeiro

Big but cold

Posted Jul 11, 2016 on Hotels
Hotel is very nice and rooms are very big. However, some rooms are very far away from elevators. People were a bit cold, and service was only ok.
5 out of 5
by Duncan from Calgary

Posted Mar 17, 2016 on Hotels
Great value for money, would stay here again
5 out of 5
by Joann from Evanston IL

Posted Mar 10, 2016 on Hotels
Only negative was the spa was being cleaned when we wanted to use it. Room was Huge! as was the hotel common areas.
3 out of 5
for Everyone
by A verified traveler

Nice hotel and location.

Posted Jan 25, 2016
But it had no air conditioner and if you opened the windows the town noise was terrible. Also they had no blackout shades. The included breakfast started late at 7 am.
4 out of 5
by Kathleen

This traveler left a rating score only Posted Jan 8, 2016 on Hotels
5 out of 5
for Everyone
by A verified traveler from Santiago Chile

Great stay

Posted Aug 10, 2015
Pros: Big hotel with plenty of entertaining space. Was great as you didn't feel like you were on top of other guests.
Cons: Staff. Not ideal to have a waiter from the bar knocking at your room at 11:30pm so they can get a tip....Was a bit invasive.
Location: Great location and Puerto Varas is beautiful. The volcano's and ski fields a drive away with National Parks amazing scenery.
Stayed over the weekend with my husband. Cant fault our stay. The hotel was warm and inviting, the staff where helpful and friendly. Facilities where good and really enjoyed the spa room with pool and hot tubs, perfect after a long day exploring Puerto Varas. The room was clean and bed was comfortable with decent pillows. Ate at both the bar and the restaurant - both had good food at decent prices. Buffet breakfast was a highlight with plenty of options. Would recommend this hotel to anyone.
Comment from Hotel Management
Aug 20, 2015 by Macarena Labarca, Hotel Management
Thank you very much for your preference. We are pleased that enjoyed your stay in our hotel, your comments encourage us to continue working every day to deliver the best Service. Receive our best regards
5 out of 5
by Grant from Santiago Chile

Hotel Puerto Varas

Posted May 13, 2015 on Hotels
Fantastic Hotel, very clean, great service, great location 5 minutes to everywhere. This place is perfect for couples to relax and enjoy great scenery and take in the SPA.
4 out of 5
by Nathan from Orlando, FL

Comfortable quiet gem overlooking Puerto Varas

Posted Apr 5, 2015 on Hotels
Great place to relax after spending your days outdoors. Looks shabby from the outside but is well appointed in and the rooms are spacious and well appointed. The bar is an amazing place to relax at night with comfy couches and a nice fire in the middle...a bit pricey but the ambiance is great. The included breakfast buffet was quite good as well. Also easy to walk to most everything in town as long as you don't mind a slight hill on the way back.