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Reviews of Gran Hotel Vicente Costanera

3.5 out of 5
Gran Hotel Vicente Costanera
Avenida Diego Portales 450, Puerto Montt, Los Lagos

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 43 reviews" "
Rating 8 - Good. 18 out of 43 reviews" "
Rating 6 - Okay. 12 out of 43 reviews" "
Rating 4 - Poor. 2 out of 43 reviews" "
Rating 2 - Terrible. 0 out of 43 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Maria

Stayed 2 nights in Jan 2024

4/10 Poor

scott, ramsey

Really cannot provide a valued rating here because I did not stay on their site for these dates. I had scheduled this hotel through Expedia, but made a mistake on the dates selected. As I was setting up a number of hotels for October trip, the Expedia site defaulted me back to September of which I did not catch before i booked the trip. Unfortuately the hotel stay was the next day. I tried to cancel, change, but was unable due to the timeframe. A note was sent through Expedia's support to the hotel, but they never responded. Since I did not stay with them and wanted to yet in October, I was just hoping some adjustment could be made. Thank you
Stayed 2 nights in Sep 2023

4/10 Poor

Julie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean. Bad smell
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Average pricy hotel in a convenient location
First and foremost not a bad hotel but nothing to rave about. I do feel it's pricy for what they offer. The hotel staff are incredibly kind and are willing to help make your stay better. They accommodated me when my original room was way too hot (hotel has no AC and this particular room had no air flow) and had no privacy (I could see into the hallway across the way). I just wish they told me in advance that the second room was a two single bed room vs a queen. I still would've taken it but imagine my shock when my boyfriend and I walked in to see two beds. The mall is about a 5 min walk which was convenient as my boyfriend forgot his deodorant so we did a little bit of shopping. Across the street from the hotel is the water front and there is a calming path to walk and sightsee. There is Wifi in the room not just the common areas which I feel is hard to find while traveling. Don't get me wrong I still couldn't catch up on my shows before bed but I was able to everything else I needed to do. What I didn't like - for the price I payed I excepted much nicer. I knew in advance that there is no AC but I didn't expect a room with no air (purely based on the location of the room). The second room had better air flow but I feel hotel rooms in general should have a vent system. I didn't like the feeling of opening the window on the 5th floor. The free breakfast is convenient but not the greatest spread but I guess that's a normal expectation even in the States.

6/10 Okay

Nathan, Miami, FL

Disliked: Staff & service, property conditions & facilities
An old hotel in a port city....adequate
The rooms are old, not updated at all, moldy smell in room, probable mold on the ceiling. Breakfast was served after we departed 715 AM, which we might have enjoyed earlier.....

6/10 Okay

Verified traveler

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
A little bit noisy at night, other than that, it's ok if they can have easier and detail explanation of how to use safety box.

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel in Puerto Montt
Very nice hotel, beautiful lobby, great breakfast. Free parking just around the corner in a secure lot. Our view out the window not so pleasant, would have been nice to be on the front or the side to have a water view as the hotel is just across the street from the water. Well located for walking and shopping. Easy drive to Puerrto Varus and the beach.

8/10 Good

Mike, Fredericton, NB Canada

Liked: Cleanliness, staff & service
Great location
Recommend getting the upgrade room for views preferably on the fifth floor. Staff overall were very friendly and helpful. Hotel is on the waterfront and centrally located. It's getting a little dingy but it's clean. Breakfast is included and it was really good.

6/10 Okay

lotho, melbourne

Liked: Cleanliness, staff & service
hotel vincente constanera puerto montt 30/12/11
the hotel is past its best just as is puerto montt. the hotel is fine, car parking is a bit of a challenge but ok once you work out where to go. a much better place to stay is puerto varas. while a tourist location the views ove rthe lake, ease of moving around, restaurants and other activities is much better.

8/10 Good

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Vanessa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Decadente.
O hotel precisa de reformas urgentemente. O banheiro apresenta fungos nas paredes. O colchão é velho, curvado e horrível. A cortina do quarto é transparente e não veda a claridade vinda da janela. Tarifa cara demais para um hotel tão decaido. A única coisa que salva é o café da manhã é a educação e simpatia dos funcionários.
Stayed 3 nights in Jan 2019

10/10 Excellent

Robinson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En resumen, en una sola palabra, excelente.
Muy bien, excelente atención, comodidad, muy buena ubicación.
Stayed 3 nights in Nov 2018
Response from Viviana Guzmán Maldonado on Dec 6, 2018
Muchas gracias por sus buenos comentarios, es una recarga de energía para seguir trabajando en mejorar la calidad de la atención a nuestros pasajeros.

8/10 Good

Edgardo

Hotel clásico muy bien ubicado
Excelente ubicación, frente a la costanera y muy cerca del monumento "Frente al mar" una gigantesca estatua de dos enamorados Hotel clásico Excelente atención Buen Buffet de desayuno Con estacionamiento al costado del hotel habitaciones simples , pero cómodas
Stayed 1 night in Sep 2018

10/10 Excellent

Eloi Almiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento excelente
Sensacional. Todos os atendentes super atenciosos, café da manhã sensacional, com frutas, buffet continental, restaurante para refeições em horário super flexível e com atendimento impecável. Ótima relação custo-benefício.
Stayed 4 nights in Feb 2018

8/10 Good

JOSE D

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel céntrico
La localización es buena, pero tiene espacios de estacionamientos limitados. El personal es amable, a excepción de uno de los recepcionistas nocturnos.
Stayed 2 nights in Jan 2018

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen trato al pasajero.
Bien ubicado, limpio y de trato muy amable.
Stayed 1 night in Oct 2017

10/10 Excellent

Ivan alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien en general las personas muy bien paula mancilla de recepcion supo ayudarme en un inconveniente se agradece .
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel bien situé en plein centre ville
Bien préparer son voyage car Puerto Montt peut se révéler être une voie sans issue. La wi-fi dans la chambre était faible et décrochait par moments.

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel comodo
Buena Ubicacion solo algunos problemas de acceso con eventos municipales

6/10 Okay

Edgardo

Liked: Room comfort
Pasajero molesto por mala atención
Molesto porque me dejaron el auto en la calle sin ninguna posibilidad alternativa de estacionamiento Tina del baño con lonjas grandes de pintura destruidas sin adherencia a la tina Gerente no me dió solución para estacionar.

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tradicional vale la estancia conocerlo-disfrutarlo
Tradicional hotel todo muy amplio, estilo antiguo muy bien conservado. Hotel excelente , buen buffet de desayuno, pequeño estacionamiento , dificultad para estacionar en el frontis ( avenida principal)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggelig hotell, god service, 5 minutter unna byens bussterminal. Frokosten var veldig god og god service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

DARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable, cómodo y excelente atención
Buena experiencia

8/10 Good

Marité, Canada

Liked: Cleanliness, staff & service, room comfort
Solamentre 3 dias, pero muy bien situado y con las comodidades necesarias para que la estadia fuera agradable y sin problemas

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación
Hotel con gran ubicación

6/10 Okay

María Julia

Liked: Cleanliness
limpio
la habitación no correspondía a lo ofrecido, dijeron no haber recibido cambio de reserva y me acaban de ingresar un día mas, espero solucionarlo mañana

6/10 Okay

andres, Santiago

Disliked: Property conditions & facilities
Hotel regular
Funcionó. Ninguna maravilla

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente ubicación y atención
muy buena atención y cuenta con estacionamiento

6/10 Okay

Augusta

Liked: Cleanliness

8/10 Good

James, Curitiba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom hotel
Correu tudo muito bem, nada a reclamar.

8/10 Good

Petrohue, Chile

Liked: Cleanliness
Great location, very tiny rooms
Very small rooms! Otherwise a nice Hotel, polite staff, a great location! Would go again.

10/10 Excellent

Daniella, Temico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encanto
Encontré todo perfecto , espero regresar

8/10 Good

Daniella, Temuco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Encontré todo bueno, desayuno abundante , habitación cómoda , lugar cerca de todo !!!

6/10 Okay

gjest

Liked: Staff & service
Disliked: Property conditions & facilities
gammalt slitt hotell men god service

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

8/10 Good

John, Santiago

Liked: Staff & service
Disliked: Cleanliness
Impresión del hotel
Esta bien ubicado con fácil acceso. El hotel se ve algo venido a menos, alfombras gastadas, puertas que no cierran bien, le falta una reparación no mayor con lo que su aspecto mejoraría bastante. El aseo de la habitación, sobre todo del baño deja bastante que desear, creo que falta supervisión. El personal en general amable y la atención de ellos es buena. Creo que el hotel ganaría bastante mejorando pequeños aspectos sobre todo de mantención