Ratings based on 58 Verified Reviews

4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice location in front of the sea.

Posted Dec 1, 2016
I stay one night only in my way to Santiago. The location of the hotel is excellent.
Comment from Hotel Management
Dec 2, 2016 by Guest Relations, Hotel Management
Thank you for sharing your experience. We are happy to know that the location of the hotel was highly appreciated during your stay. Please visit us again. Sincerely, Camila R Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great hotel on the ocean front.

Posted Oct 22, 2016
Pros: Location
Cons: More food choices in snack bar area.
Location: Great restaurants & especially in the fish market. We took a taxi which was more convenient than looking for parking.
Very pleasant hotel situated on the ocean front next to the mall. Check in on the 11 th floor. No bar but alcohol available. Clean rooms convenient to everything. Good free parking available. Good breakfast. Dinner at the fish market interesting as the fish is bought from the fish mongers as it is ordered in the restaurant & someone runs over to purchase it before it can be cooked. The wait was a little longer in the restaurant because the fish was so fresh.
Comment from Hotel Management
Oct 24, 2016 by Guest Relations, Hotel Management
Thank you for your review. I am happy to find out that the location of the hotel was a positive aspect and that you enjoyed your time in Puerto Montt with our delicious fresh food from the fish Market. We hope you can stay with us again. Sincerely, Camila R. Guest Relations
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Puerto Montt hotel

Posted May 12, 2016
Pros: convenient location for downtown.
Cons: food!!!
Location: Puerto Montt is not a holiday destination.
This is a convenient hotel for a business trip to Puerto Montt. The cafeteria dining is rather poor. The staff were very helpful and pleasant.
Comment from Hotel Management
May 13, 2016 by Guest Relations, Hotel Management
Thank you for your review, we appreciate your feedback as it contributes to the improvement of our service. Sincerely, Camila R. Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

What a great view !!

Posted Feb 27, 2016
Floor to ceiling and wall to wall glass overlooking the harbour and bay. Truly beautiful. Breakfast was great.
Comment from Hotel Management
Feb 29, 2016 by Guest Relations, Hotel Management
Thank you for your review. We are happy to know that you enjoyed the beautiful view from our hotel. We hope you can visit us again soon. Sincerely, Camila R. Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from British Columbia, Canada

Fabulous Room

Posted Dec 1, 2015
Pros: We had a terrific room with great views. I think we got a great deal through Expedia.
Cons: The eggs and potatoes at breakfast weren't hot.
I think we might have had the best room in the hotel. We were on the tenth floor at the end with a wrap-around balcony overlooking the ocean. The room not only had fabulous views, but the furnishings inside the room were absolutely lovely. We felt very spoiled in this luxury. The front desk staff were very friendly and helpful. The breakfast offered a nice variety of foods, but unfortunately the eggs and potatoes weren't hot (the only negative of the entire experience).
Comment from Hotel Management
Dec 4, 2015 by Guest Relations, Hotel Management
Thank you for your kind words. We are happy to know that you enjoyed your room and the view. We are also very thankful for your observations regarding the breakfast; I have shared your comments with the staff. Sincerely, Camila R. Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel

Posted Aug 3, 2015
Pros: Location
Cons: No
Location: Go to the Mall down stairs
Great place to stay as always, excellent location just above a MALL, and nice ocean view
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Jul 31, 2015
Pros: location
Cons: maybe some help with bags
Location: just over the best Mall
As always a great place to stay, excellent location, nice room
Comment from Hotel Management
Aug 4, 2015 by Guest Relations, Hotel Management
Thank you for staying with us again. We are happy to find out that you had a good experience. We will be happy to welcome you again soon. Sincerely, Camila R. Guest Relations
1 out of 5
by A verified traveler from Washington, DC

1-star hotel located in grimy urban shopping mall

Posted Mar 23, 2015
Pros: Convenient garage parking was complimentary.
Cons: Food service, location, customer service.
Location: Walk along harbor, shopping mall, but note that most nearby downtown shops/restaurants closed early in the evening.
United airline flight was cancelled resulting in a 24-hour delay in arrival to the hotel from the United States. The hotel's no cancellations policy resulted in a double charge for a one night stay. There are no exceptions to the policy, even after I presented a re-booking email from Expedia and a Delay Verification notice from United Airlines. This is unexceptable customer service and a black eye for Holiday Inn Express. The 'Ocean View room" I booked with Expedia was instead a view of the rooftop air conditioning compressors/fans for the large shopping mall the hotel is located on. A/C and heat in the room did not work. Cheese/fruit tray from in-hotel take out deli was served on a 1/4' plywood tray.
Comment from Hotel Management
Mar 25, 2015 by Hotel Staff, Hotel Management
Please receive our apologies regarding your recent stay in our hotel. We thank you for your review; it contributes to the improvement of our Service. Sincerely, Hotel Staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Berkeley, CA

Close to harbor, bus station, and Angelmo

Posted Mar 4, 2015
Pros: The location, 500 meters from the bus station, is perfect. The large reception area was great for us since we had to war four hours for a flight.
Cons: The hallway carpets could use a cleaning, but this is only a minor issue. Overall the hotel is very clean.
Location: It's 500 meters from bus station. The artisan district of Angelmo is just a short cab ride away (a few km.).
The Holiday Inn in Puerto Montt is the best place to stay if you are in transit to other nearby attractions. The rooms are airy, spacious, and clean. The staff is amazingly helpful and efficient, and most speak reasonably good English. They gave us exactly what we asked for (highest possible room with a view overlooking the harbor). The reception room is on the 11th floor (i.e. the top floor), which s a bit confusing at first but since the reception area is also the breakfast room, cafeteria, and business center, it's great because you have a pretty view over breakfast. The check-in and check-out were seamless, and the hotel kept our luggage while we took a weekend trip to Pumalin. The breakfast buffet was one of the best we had in our travels in Chile.
Comment from Hotel Management
Mar 12, 2015 by Hotel Staff, Hotel Management
Thank you very much for taking the time to share your feedback with us. We are always happy to find out that our guests enjoyed their stay. Sincerely, Hotel Staff
5 out of 5
Recommended
for Everyone
by A verified traveler from AB. CANADA / CHILE

Very pleased!

Posted Jan 24, 2015
Pros: Everything!!
Location: Excellent location! The Mall right beside hotel, as well as parking very secure and convenient, love it!
It was a wonderful time with my mother and sister, celebrating mom's 80 B-DAY !!
Comment from Hotel Management
Aug 1, 2015 by Hotel Staff, Hotel Management
Thank you for your review. We are glad to find out that your mother had a wonderful celebration. Sincerely, Hotel Staff