Overpriced, unhelpful staff, no hot water
Posted Dec 11, 2015
My hopes and expectations for Cabana Del Lago were incredibly high. ]Unfortunately, our wishes were not granted and we wish we would have stayed elsewhere. On the bright side, the lake/volcano views are immaculate. The hotel has a warm lake cabin feel and is much closer to town than others make it sound to be.
First, I found the staff to be cold, not helpful, and not interested in helping customers. Every time I walked up to the desk--even if there weren't other guests there--I would have to wait 3-5 minutes to speak to someone. They were head down on their computer, and most often did not acknowledge me.
Secondly, we reserved one the cabanas, which is basically a large apartment separated form the main hotel. There are four of these cabanas in a building. Comfortable, plenty of space for four. We were in the farthest cabana from the main building. We never had hot water and our WiFi didn't work. I reported this. They sent someone out.The man mentioned the water should be hotter and the WiFi should work better. He said he would make sure it was fixed, but it wasn't. There was no follow-up. We had barely lukewarm water for 3 days.
A few other notes about the room. First, the shower. It's very narrow, so as you're showering (if you're tall and/or broad shouldered), the shower curtain is going to be sticking to you. Second, they charge for coffee and tea in room. I am really disappointed with my stay at Cabana Del Lago and wish we would have stayed elsewhere.