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Reviews of Hotel Dreams de los Volcanes - Puerto Varas

4 out of 5
Hotel Dreams de los Volcanes - Puerto Varas
Del Salvador 21, Puerto Varas, Los Lagos

Reviews

9.0

Wonderful

Rating 10 - Excellent. 62 out of 97 reviews" "
Rating 8 - Good. 26 out of 97 reviews" "
Rating 6 - Okay. 6 out of 97 reviews" "
Rating 4 - Poor. 3 out of 97 reviews" "
Rating 2 - Terrible. 0 out of 97 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Phenomenal location
Stayed 1 night in Jan 2022

8/10 Good

Juan, Santiago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condiciones in the room esa not working. The rest excellent
Stayed 2 nights in Dec 2021

8/10 Good

Deborah C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect jump-off place to visit Los Lagos
This is a great place to jump start your visit to Los Lagos. It's a quick (20-30 minute) ride from the Puerto Montt airport. The property is perfectly situated along the bay/shoreline of the town. The vistas from the hotel are stunning: you get perfect views of Osorno and Calbuco from almost everywhere. You can easily walk to town, to shop, to eat, to visit historic places (like the church of the Sacred Heart). We did not visit the casino, we enjoyed the buffet breakfast in the restaurant. The desk clerk upgraded us on our last night stay to an executive suite (601) in the garret on the top floor. It was awesome.
Stayed 1 night in Oct 2019

8/10 Good

Deborah C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot to enjoy spectacular views of Osorno
Hotel de los Volcanes is perfectly situated on the shore with spectacular views of Osorno and Calbuco. You can walk everywhere (to the Church of the Sacred Heart, to the market, along the harbor, to restaurants, etc.) Staff is friendly, junior and executive suites are very comfortable with an array of amenities. We did not use the pool or spa; we enjoyed breakfast buffet in the restaurant. Our last night, we were pleasantly surprised by an upgrade to an executive suite. Thank you!
Stayed 1 night in Oct 2019

6/10 Okay

Jag

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing views
A hotel with a casino! Quite a surprise but the breakfast service (gentleman) was great however not enough was made of the hotel facilities in advising guests. However, when it wasn’t raining you got the MOST amazing view of the volcano and that is what we were there for.
Stayed 2 nights in May 2019

10/10 Excellent

Oren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel, fantastic view. We got upgraded to an amazing suite.
Stayed 1 night in Nov 2018

8/10 Good

juan, santiago, chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, kindly staff. clean room and condortable
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel and location. Excellent room. Needs to get a hotel bar with better opening hours
Stayed 4 nights in Aug 2018

10/10 Excellent

Rodrigo , Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!! Specially Carlos from the front desk!
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel with good view of the volcanos and lake
Friendly staff, good breakfast buffet. Overall good experience.
Stayed 2 nights in Dec 2017

10/10 Excellent

Ingrid, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good experience. I really liked everything.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreams
Great location with amazing views of both volcanoes. Seems like most rooms have lake views unlike other hotels. Despite being a casino still a great place to stay. Nice spa facilities.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Great position, receptionist rude
Good hotel, bit old but nice. Most staff helpful and friendly. Reception guy was rude though

8/10 Good

Sergio, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and great view to the lake
In general terms my experience was really good.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mariana

Traveled with family
Liked: Property conditions & facilities, room comfort
Excelente ubicación en centro de Puerto Varas
Ubicación excelente, habitación cómoda y buen baño. Nuestra habitación tenía un grato balcón (al que le faltaba mantención en temas de pintura a la baranda). El Spa agradable, aunque por pandemia pudimos disfrutar sólo de la piscina. El desayuno bien, la pastelería no tanto
Stayed 3 nights in Feb 2022

4/10 Poor

Alex Ramón

Disliked: Property conditions & facilities, room comfort
Decepcionante
Decepcionante, es evidente la falta de mantenimiento de las instalaciones e infraestructura. No resulta acogedor ni hay ambiente que invite a estar. Su distribución de los espacios comunes es estrecha y de mucho recoveco. La tarifa ni se condice con el nivel del hotel. No volvería.
Stayed 1 night in Feb 2022

10/10 Excellent

Joaquín

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calidad internacional
Excelente servicio, muy buena recepción, los anfitriones fueron muy amables, excelente medidas de higiene, buen desayuno buffet.
Stayed 3 nights in Feb 2022

10/10 Excellent

Telma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeito!
Hotel muito bem localizado, próximo a tudo, de frente para o lago. A vista do nosso quarto maravilhosa, em todos os horários. Gostei da forma como é servido o café da manhã e que o estacionamento era no prédio o que facilita.
Stayed 3 nights in Feb 2022

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravillosa vista
Siempre es agradable estar en Dreams Puerto Varas. La vista y ubicación son insuperables.
Stayed 2 nights in Jan 2022

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
MALA ESTADIA
FUE BIEN HASTA EN ULTIMO DIA CUANDO LLEGUE EN LAHABITACION A LAS 9:30 PM Y TENIA AGUA EN EL PISO - TUVE QUE CAMBIAR DE HABITACION PARA OTRO PUNTO DEL HOTEL, CON UNA MALA VISTA. POR TODO ESTO QUE PASO Y LO TIEMPO PARA IDENTIFICAR O QUE ESTABA PASANDO Y EL TIEMPO PARA CAMBIAR DE HABITACION, PERDI LA CENA QUE TENIA RESERVADO, TODO ESTO PASO POR FUGA DE AGUA EN OTRA HABITACION. PERDI MAS DE 2 HORAS CON ESTE TEMA TODO Y AL DIA DE SALIR DEL HOTEL, PASADO 30 MIN DEL HORARIO DE CHECK-OUT ME LLAMAN PARA BAJAR QUE LA ESTADIA HABIA ACABADO. MUY MOLESTO CON TODO ESTO.
Stayed 3 nights in Jan 2022

10/10 Excellent

ANDERSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente, muy cómodo y hermosa vista
Stayed 1 night in Jan 2022

6/10 Okay

Marcelo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reclamo
No tan buena como esperaba, no está la clave wifi en la habitación, yo contraté la habitación con tina de hidromasaje y no la tenía, llamé para cambio y no tenian disponibilidad, decepcionante
Stayed 1 night in Jan 2022

8/10 Good

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

DINKA

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
MANTENCION DEFICIENTE
Stayed 1 night in Dec 2021

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Jaime

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Ricardo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadía
Bellisimo hotel y excelente ubicación, agradezco mucho la preocupación y los detalles, en especial a Pamela de recepción.
Stayed 3 nights in Nov 2021

10/10 Excellent

carlos

Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien salvo que la tina no tiene hidromasaje como lo ponen en la descripción
Stayed 2 nights in Sep 2021

10/10 Excellent

Jaime

Stayed 1 night in Sep 2021

4/10 Poor

Sebastián

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Las habitaciones se encuentran armoniosamente ubicadas frente al lago Llanquihue, con una hermosa vista a la bahìa, pero se ve que no han sido remodeladas en bastante tiempo. Las alfombras se ven algo sucias y la calefacción/aire acondicionado presentó problemas durante nuestra estadía, la pieza estaba extremadamente caliente. El estacionamiento es muy pequeño, incluso vimos una camioneta que rompiò su antena y tuvo que retirarse. Finalmente, la comida del restaurante no es de buen nivel, bastante estándar, así como el desayuno. Se ve que falta personal en el lugar, las filas de espera para la comida, etc, son muy largas y lentas. El personal es muy atento y tiene muy buena actitud, lo que soluciona bastante de la mala experiencia por las instalaciones.
Stayed 2 nights in Sep 2021

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
Hotel en excelentes condiciones, limpio, cómodo, buena ubicación, vista extraordinaria. El desayuno increíble, la atención es perfecta todos muy amables.
Stayed 1 night in Sep 2021
Response from Agradecimiento on Sep 14, 2021
Muchas gracias por sus comentarios. Los compartiré con el personal de hotel. Javiera Arriagada

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noche inolvidable
Llegar a este hotel fue fantástico!!! La vista de la hab maravillosa!!! Lo único que extrañé fue una cafetera
Stayed 1 night in Aug 2021
Response from Agradecimiento on Sep 2, 2021
Muchas gracias por sus comentarios. Los haremos llegar al equipo del hotel.

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Agradecimiento on Aug 10, 2021
Muchas gracias por su evaluación.

10/10 Excellent

Rodrigo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien Servicio ágil en la recepcion
Stayed 1 night in Jul 2021
Response from Agradecimiento on Aug 3, 2021
Muchas gracias por su comentario!

10/10 Excellent

Victor

Stayed 3 nights in Jul 2021
Response from Agradecimiento on Jul 27, 2021
Muchas gracias por su evaluación.

6/10 Okay

Victoria Del Carmen

Traveled with family
1 día en el Hotel Dreams Los Volcanes Pro. Varas
Nos fue bien, pero yo pasé mucho frío y no supe regular la temperatura. Nos acostamos después de las 10 de la noche. Por tal motivo, no pude pedir ayuda ya que nos informaron que el personal estaba solo hasta las 22 horas. Por el Paso a Paso no se contaba con los entretenimientos que hacen cobrar esa tarifa de 4 estrellas. No tuvimos casino, ni sauna ni piscina temporada, pero el valor no se adecuó a la situación de pandemia. El personal de comedor fue escaso y se demoró el servicio. Me tocó la habitación 511 dónde había polvo en lámpara y mueble. Gracias.
Stayed 1 night in Jul 2021
Response from Agradecimiento on Sep 2, 2021
Hemos informado de esto al personal del hotel.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Gran hotel, todo perfecto.
Stayed 1 night in Jun 2021
Response from Agradecimiento on Jul 6, 2021
Agradecemos sus comentarios! Esperamos nos considere para una futura estadía.

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Cómo profesional del área, mi estadía está acorde con el tipo de alojamiento.
Stayed 2 nights in Jun 2021
Response from Agradecimiento on Jul 6, 2021
Agradecemos sus comentarios! Esperamos nos considere para una futura estadía.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

werner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadía de una semana, hermosa vista
Estuvo excelente destacando la ubicación, el casino, la atención de los empleados, en especial de Joanna y Luis del Restaurant y de Eduardo de la recepción del Hotel. La habitación enorme e incluso con Jacuzzi para dos personas, espectacular y dos baños aparte. El aseo impecable. De lo corregible, sin posibilidad de late check- out, aunque igual nos acomodaron en la sala Bussiness con baño, las puerta de los baños del Restaurant que hay que reparar, ya que el seguro está malo (casetas), sobre todo la comida no fue nota 10, creo que falta un buen Chef y aunque sea Buffet debe ser de mejor calidad para este hotel.
Stayed 6 nights in Sep 2019

10/10 Excellent

Schawky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo e charmoso
Excelente. Hotel lindo e charmoso. Fomos muito bem atendidos. Quarto confortável com uma vista linda. Restaurante com um café da manhã delicioso e também tem uma vista maravilhosa.
Stayed 1 night in Mar 2019

10/10 Excellent

Fredy, Barcelona,españa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable,higiene impecable,desayuno muy buemo.Buena ubicacion,maravollosa vista
Stayed 4 nights in Mar 2019

8/10 Good

Riccardo

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Mi habitación fue la N°511 el pasillo de acceso y con mayor intensidad frente a la habitación con muy mal olor (similar a transpiración / metro París), Tal vez algún pegamento de alfombra.
Stayed 2 nights in Mar 2019

10/10 Excellent

severino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con espectacular vista al lago y volcan.
Hotel con excelente ubicación en costanera de la ciudad con una fantástica vista al Volcán Osorno y Lago Llanquihue.Muy cómodo y con excelentes servicios, tiene incorporado el casino de Puerto Varas.
Stayed 5 nights in Jan 2019