We booked this hotel as it looked more modern than many on the waterfront, and we read reviews that the breakfasts were great (ideal before a lot of exercise packed days). As we drove up our driver said most people say this hotel is "peaceful and quiet" which after a week in very noisy central Santiago sounded brilliant. We were not disappointed. This hotel was incredible. The rooms were warm, clean and so, so quiet. We had a turn down service every day with chocolates by staff at around 7pm after the morning cleaning service . The shower room was elegant and relaxing and the beds were amazingly comfortable. All the staff go the extra mile to make your stay great - Ex. I have ceoliac disease and each morning they made me my own batch of scrambled eggs fresh when I came down to breakfast to avoid contamination. After the first morning I didn't have to ask, they just did this every day. The hotel is decorated with local art, the fire in the bar and restaurant is welcome on cold days, and there are computers and printers for your convenience. The staff will also suggest restaurants and places to visit. Our room had views of both volcanoes and the other side had views over the church. It's placed just off the central square so you are in the heart of the town without being next to the busy, loud roads on the waterfront. It really was wonderfully quiet and relaxing and in 5 minute walking distance to everything.