Ratings based on 272 Verified Reviews

4.5 out of 5
94% of guests recommend
4.5 Room cleanliness
4.8 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City, OK

Great staff!!

Posted Jul 21, 2017
This hotel had the best and friendliest staff of any resort we have been to! Beautiful and kept very clean! Could have a few more things to do, but overall a great experience!
Comment from Hotel Management
Jul 25, 2017 by Guest Servcice, Hotel Management
Dear Guest, We appreciatte your kind comments regarding your recent stay at Desire Riviera Maya. Rest assured we will continue working hard to always provide you the best. Warm Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

went june 22,2017..

Posted Jul 10, 2017
Pros: the other guest ,,and the staff .the workers cant do a enough for you
Cons: the food
Location: fun fun fun place
we stood a week at desire and let me tell you it was great,we had so much fun,met great people and made friends hopefully for life with some of them.the staff is great 100% great.the club is very good great music,good dance floor. had a blast in the hot tub...the only down was the food but then again not there to wine and dine.. p.s going back in few months lol
Comment from Hotel Management
Jul 25, 2017 by Guest Service, Hotel Management
Dear Guest, We would like to thank you for the time taken to give us your comments regarding your experience at Desire Riviera Maya. We are happy to know you enjoyed your vacations with us and rest assured we will continue working with passion to always provide the best of us. Looking forward to see you!
5 out of 5
Recommended
for Couples
by A verified traveler from PA

awesome

Posted Jul 10, 2017
Pros: everything like i said before, food and staff are the best.
Cons: Stop trying to sell the resort to the people who are trying to come and relax
Location: we didnt leave the resort.
This was our 2nd time back and not our last we simply love it here everyone is so nice.The food is great, the facilities are very nice, and the staff is simply awesome. We love Giselle from the sushi restaruant and her entire staff, the staff at sahlo and the food were great. Daniel by the pool makes you feel welcome every day.
Comment from Hotel Management
Jul 25, 2017 by Guest Service, Hotel Management
Dear Guest, Thank you so much for your kind comments regarding your recent experience at Desire Riviera Maya. We are happy you enjoyed every detail about us and we hope to see you soon again!
5 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel, very friendly staff and guests

Posted Apr 27, 2017 on Orbitz
If you are interested in lifestyle this is the resort for you.
Comment from Hotel Management
May 5, 2017 by Guest Services, Hotel Management
Dear Guest, Thank you so much for your comments. We are happy to know you enjoyed our concept and we hope to see you again. Best Regards,
2 out of 5
by A verified traveler

not even a 3 star hotel

Posted Apr 26, 2017
Pros: the guests make the place fun
Cons: better staff! nicer rooms and food.
Location: there is nothing to do nearby
If you are not into the lifestyle do not go to this resort! the guests are what make this hotel a 5 star rating not the accommodations. The Party staff is boring at best, Frank the newest to the party crew is rude not good looking and does not make this place fun! the food a t the specialty restaurant is the same every night and you only have two to choose from. the food is edible but not great. when you book don't bother giving them instructions to what room you would like or if you have any special needs they do not read them.
Comment from Hotel Management
Jun 22, 2017 by Guest Services, Hotel Management
Dear Guest, We appreciate the time taken to give us your comments regarding your recent experience. Our main goal is to get the total satisfaction on our Guests and we are very sorry you think our service could be better. Rest assured we are working very hard in order to keep improving on all our areas. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis MN

The staff was amazing!!

Posted Mar 6, 2017
What everyone says is true - the staff is incredible!! The crowd was a bit old for us, but we had a great time!
Comment from Hotel Management
Jun 17, 2017 by Guest Service, Hotel Management
Dear Guest, Thank you so much for your comments, we are happy you enjoyed your stay with us. Looking forward to see you!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 2, 2017 on Orbitz
Cons: Entertainment. Disco same music every night.
Wonderful sexy experience,nice people excellent food ,restaurants and drinks.
Comment from Hotel Management
Mar 13, 2017 by Guest Service, Hotel Management
Dear Guest, We are happy you enjoyed every deatil on our concept and we hope to see you soon!
5 out of 5
Recommended
for Couples
by A verified traveler from Quad Cities, IA

Nice Resort

Posted Feb 9, 2017 on Orbitz
Pros: The staff is amazing - you can't find better staff! The staff makes this resort. I can't say enough about all the fine people who work there.
Cons: More food choices.
Location: This resort isn't really close to things nearby. It is off of a highway and about 20 minutes from Cancun. It is off the beaten path for a reason.
This is a very small but very nice resort. It is clothing optional and you will see all age groups, shapes and sizes. It is a "lifestyle" resort but if you are not into the "lifestyle" no one judges. You will see things being done out in the open, you can either watch or look away. The food is ok. I would have liked a bigger variety but as far as resort food, it compares with other resorts. There isn't much of a beach, but you can take short walks.
Comment from Hotel Management
Feb 17, 2017 by Guest Service, Hotel Management
Dear Guest, We want to thank you for the time taken to give us your feedback regarding your recent stay with us. We are happy to know you enjoyed our concept and services, rest assured, we are continually improving our food menus and we are sure you will like when you come back. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Best couples experience ever!

Posted Jan 26, 2017
Pros: The atmosphere. Romantic, sensual, erotic... it all depends on what you are looking for.
Cons: The hotel needs a bit of maintenance but it is in good shape. Nothing to worry about.
Location: Riviera Maya... that says all!!!
Desire Riviera Maya is the best place you can go if you are looking for a romantic and sensual trip with your spouse. The staff is the friendliest you will find, the hotel is very comfortable and the atmosphere is awesome! You will want to go back!!!
Comment from Hotel Management
Apr 6, 2017 by Guest Services, Hotel Management
Dear Guest, We are happy to know you enjoyed every detail on our unique concept and Resort. We are looking forward to see you soon!
5 out of 5
by Marc

Fantasy came true!!!

Posted Jan 23, 2017 on Hotels
Services, food variety, cleanness is fantastic!!! Staff is always smiling, makes it enjoyable. Perfect stay!
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Dear Guest, We want to thank you for giving us your feedback regarding your recent stay at Desire Riviera Maya. We are glad you enjoyed it and we will continue working hard to be a part of a memorable experience. Best Regards,