Ratings based on 2,599 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from fullerton california

Super clean

Posted Aug 18, 2017
They treated my wife and I like milliners , never been to a resort that felt that there's no need to go anywhere out of resort
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island , NY

Amazing Resort

Posted Aug 18, 2017
Pros: Absolutely everything
Cons: Perhaps a night club rather than the sports bar??
I can not say enough good things about this resort. The staff was friendly and knowledgeable, always going out of their way to help. The room was spacious and clean. The food was fantastic at each and every restaurant we visited. The grounds were spectacular, I saw workers every day cleaning and scrubbing the different pools, even those around the hotel as decor; I saw them pruning and replanting the foliage every day. The service was amazing. As you enter the resort, anywhere from the outside, you are greeted with the most amazing smell, I don't know how they did it!! There was plenty to do, if you choose to, or you could just relax and enjoy the beach and the many chaise lounges or beds available. They offer the use of the kayaks and Hobie Cat at no charge. The concierge will take you into the small town of Puerto Morelos free of charge for a shopping excursion, although I recommend going into Playa Del Carmen for that. The prices at their jewelry store were very reasonable, in fact when I went into town a store owner asked how much I paid, and he said "wow thats a great price"!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Wonderful time with my wife! Great services and experience!
Comment from Hotel Management
Aug 18, 2017 by Community Manager, Hotel Management
Thank you for your preference! We are happy to know that you had a wonderful time at the resort, and that our all-inclusive services exceeded your expectations! Please know that we all look forward to welcoming you back for another great stay with us. Please receive our warmest greetings from sunny Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2017
Rooms were amazing bed was comfy food and service was excellent!!! We will be returning!!!
Comment from Hotel Management
Aug 18, 2017 by Community Manager, Hotel Management
Thank you for your preference! We are delighted to know that our comfortable accommodations, excellent culinary options and all- inclusive service made your holiday more enjoyable. We look forward to welcoming you back for another excellent experience in Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from boston

Amazing vacation at Excellence Riviera Cancun.

Posted Aug 16, 2017
My favorite vacation in Mexico hands down.. We stayed for a week in the Excellence Club oceanfront swim-up section. The room was beautiful. Bed was like sleeping on heaven! ( I miss the bed) Fruit changes and maids fluffing pillows and pillow animals and chocolates and on and on. OUR pool/beach Conceirge FERNANDO went above and beyond daily.. making our pool beds wrapping everything in super soft beach towels. Hand delivering full size coconut filled cocktails at 11am. Knowing your favorite food and bringing it to you at your cabana on the beach.. I was so impressed! French restaurant is awesome! Agave Mexican was second fave .. coffee shop Aroma has pastries and baked goods for miles and yummy lattes The seaweed can be a problem on some days but can be gone as fast as it comes in the water.. and they clean it off the beach on bad days all day long.. I am a very big BEACH person and honestly would rather ocean over beach everyday but Mexico is having seaweed issues.. this resort MORE then makes up for the bad seaweed beach days.. also I have a TIP! If you walk to the right 1.5 miles Down the beach which sounds far but was a very leisurely relaxing fun walk in the water.. nice resorts and vacation rentals to walk by. I felt completely safe. You come to Puerto Morales.. right before the little town there is a beach club "CLUB PARADISE" and the water in front of it is just that! PaRADISE!!! Grand cayman crystal clear turquoise ridiculous water.. pools are endless
Comment from Hotel Management
Aug 18, 2017 by Community Manager, Hotel Management
Dear Jess, please, allow us to thank you for choosing Excellence Riviera Cancun as the resort of preference for your Caribbean holiday in Cancun! It brings us much satisfaction to know you had a spectacular time at the resort, and that our excellent accommodations, thoughtful staff, all-inclusive services and irresistible all-inclusive international culinary and beverage options exceeded your expectations. Furthermore, we appreciate you mentioning the effort our valued maintenance staff members make to keep our beach clean in order to provide the best service for our guests’ comfort and satisfaction. Thank you for your review and please know that we look forward to welcoming you back for another fantastic experience with us. Receive our warmest greetings from sunny Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Mexican Vacay

Posted Aug 15, 2017
We stayed at Excellence, and the name speaks for itself...it was excellent!
Comment from Hotel Management
Aug 16, 2017 by Community Manager, Hotel Management
Dear Andy, thank you for your preference in Excellence Riviera Cancun! We are pleased to know that you enjoyed your time at the resort! We look forward to welcoming you back soon for another excellent experience in Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from Green Bay, Wi

Relaxing vacation

Posted Aug 11, 2017
A quiet and no stress resort. Friendly staff. Food and services top notch.
Comment from Hotel Management
Aug 11, 2017 by Community Manager, Hotel Management
Dear Big Al, thank you for your preference in Excellence Riviera Cancun! We are delighted to know that you had a relaxing time at the resort and that our attentive staff and five star culinary services made your holiday even more enjoyable.
5 out of 5
Recommended
for Couples
by A verified traveler from New York

Very nice place, everybody super friendly,,

Posted Aug 10, 2017
Pros: Clean
Cons: Mixed drinks.
Location: Dolphin experience, cave snorkeling, snorkeling.
Totally positive experience,, great for couples, food choices were great, restaurants are well run, staff is super friendly. The only con was the water was too warm .. but it was August,, it has nothing to do with the resort itself.
Comment from Hotel Management
Aug 11, 2017 by Community Manager, Hotel Management
Dear M, please, allow us to thank you selecting Excellence Riviera Cancun as the host of your Caribbean holiday. We are glad to know that you had a great experience at the resort and that our immaculate grounds, five star exquisite culinary options and all-inclusive restaurants made your holiday even more enjoyable. Please know that it would be a pleasure to welcome you back for another excellent experience in Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Beautiful hotel!!!

Posted Aug 8, 2017
We had a great time at this resort for our honeymoon. There wasn't much to complain about. Sometimes the key cards didn't work so we had to get replacement ones a couple times. Just be sure to keep your cards away from your cellphones. Be sure also to review their dress code for dinner/lunch. The wait/service staff were awesome and felt like family after the first day!!! They're the heart and soul of the resort. The staff here are sore organized and they know what they're doing to ensure customers leave happy and satisfied. Thanks for the memories!!!!
Comment from Hotel Management
Aug 10, 2017 by Community Manager, Hotel Management
Dear Jonathan, first and foremost, allow us to thank you for your preference in Excellence Riviera Cancun as the host of your honeymoon celebration. We are delighted to know that you had such a great time at the resort and that our attentive staff exceeded your expectations. We also thank you for reminding all our Expedia viewers that some of our restaurants request a specific dress code in order to maintain the luxurious ambiance that distinguishes Excellence Resorts. We appreciate your review and hope to have the opportunity to welcome you and your significant other soon back to the resort. Please know that our Cancun family awaits you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Posted Aug 7, 2017
Absolutely incredible honeymoon experience. The staff is extremely helpful and friendly while the pools were perfect. The pools near the swim up bar were more lively and the ones near the spa were quiet. A perfect combination for whatever you are feeling that day. The food is fantastic - they have Spanish, Mexican, Asian, French, Indian, and more! The staff was so helpful in anything that we needed. They offered excursions through the hotel but also had staff on site for local tour guides. The spa was so relaxing that we went twice in our 6 day stay! Fantastic experience overall
Comment from Hotel Management
Aug 10, 2017 by Community Manager, Hotel Management
Dear Jack, allow us to thank you for choosing Excellence Riviera Cancun as the host of your Caribbean honeymoon celebration! We are pleased to know that you enjoyed your time at the property and that our accommodating staff, excellent facilities, delicious culinary options and full service, world class Spa made your honeymoon celebration even more special. We appreciate your review and hope to have the privilege to welcome you and your significant other back for another excellent experience with us. Please receive our best wishes for your union and warmest greetings from sunny Cancun!