Ratings based on 946 Verified Reviews

4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted Nov 12, 2017
Many different places to swim, eat, and relax and visit with beautiful surroundings.
Comment from Hotel Management
Nov 14, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for your wonderful comments. We are so glad to hear that you enjoyed our services and facilities. We hope to welcome you back soon! Warmest regards, Olivia Rodríguez
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Wonderful hotel, friendly staff, good food

Posted Nov 3, 2017
Pros: adults only pool, dinner restaurants, fire show
My husband and I tried Now Sapphire for the first time. We had chosen the Preferred Club upgrade. I definitely recommend that. You get to check in at the Preferred Lounge, where they have breakfast and snacks throughout the day. Also we had access to the preferred club adults only pool which was so much more quiet than the main pool. The food overall was pretty good. We dined at the Mexican, French, and Italian restaurants for dinners, all were fantastic. Room service food was a bit lackluster though, so go to the restaurants and buffets. The staff was incredibly friendly. We had 4 days of wonderful weather. They also had an incredible fire show on our last night there. We will definitely be going back in the future.
Comment from Hotel Management
Nov 5, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your stay at the Now Sapphire Riviera Cancun Resort & Spa. We are so glad to hear that you enjoyed the Preferred Club privileges, food, restaurants, room service and the staff service. We will share your great comments with the Operations Committee. We hope to welcome you back soon! Greetings from sunny Cancun! Olivia Rodríguez
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice, Relaxing, and Awesome Customer Service

Posted Nov 2, 2017
Beautiful and clean rooms as well as beaches. Staff were extremely friendly and helpful. Nice shows. There was lots of food and drinks. Bali beds are great.
Comment from Hotel Management
Nov 2, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you very much for sharing your review on Expedia about your stay at the Now Sapphire Riviera Cancun Resort & Spa. We are so happy to read that you enjoyed the rooms, beaches, shows, food, drinks and the service. We hope to welcome you back soon! Warmest regards, Olivia Rodríguez
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Decent resort near to Puerto Morelos

Posted Nov 1, 2017
Cons: pillows
No real complaints except for the poor pillows and a couple of issues with the Preferred club, if the Adults only pool is worth $50 day then go for it.
Comment from Hotel Management
Nov 1, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for your comments about your stay at the Now Sapphire Riviera Cancun Resort & Spa. We really hope to welcome you back soon! Warmest regards, Olivia Rodríguez
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL.

Working on making a second trip to this resort!

Posted Oct 27, 2017
I was so relaxed at this resort. The food and the staff was great!!! The humidity, not so much for my hair but everything isn't perfect, right? lol, I went for a friends wedding and the resort made everything for her special day AMAZING!! I highly recommend this resort for vacation.
Comment from Hotel Management
Oct 27, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for choosing our resort to enjoy your stay at the Now Sapphire Riviera Cancun Resort & Spa. We are so glad to hear that you enjoyed the food and the staff service. We will share your feedback with the Operations Committee. We hope to welcome you back very soon! Greetings from sunny Cancun! Best regards, Olivia Rodríguez
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Great hotel, great food and great staff!

Posted Oct 25, 2017
Pros: The food, the beach, and especially the Adult Only Pool!
Cons: Railings along the stairs in the buildings.
Location: Didn't even leave the resort!
Great family vacation! Eight of us went and were very happy with the resort. The food in every restraunt was delicious! Rooms were large and very nice. Preferred Club was worth it for the Adult Only Pool alone!
Comment from Hotel Management
Oct 26, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for your stay for sharing your review on Expedia about your stay at the Now Sapphire Riviera Cancun Resort & Spa. Your comments and remarks will be shared with the Operations Committee. We are so glad to hear that you enjoyed the food, restaurants, rooms, Preferred Club privileges, and the staff. We hope to welcome you again in the near future. Best regards, Olivia Rodríguez
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Oct 20, 2017
Excellent place for short (up to a week) vacation. Friendly staff, very comfortable accommodation, warm sea and good food and drink. Nice live music and lot of affordable or even free of charge activities like kayaking, snorkeling and scuba diving.
Comment from Hotel Management
Oct 24, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your stay at the Now Sapphire Riviera Cancun Resort & Spa. We are so happy to hear that you enjoyed the staff, food, drink, live music and the activities. We hope to welcome you back soon! Warmest regards, Olivia Rodriguez
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Feeling Like A KING!

Posted Oct 19, 2017
Pros: The staff's dedication to the people staying at there facility.
Cons: More speakers in the pool area, to jam out better during the day....
Location: It's kind of away from every thing and it makes the beaches and the surrounding area that much more peaceful, Go to Cozumel, rent scooters!!!!!!!!!!
Friendliest staff, awesome pool, experience was excellent and I can not wait to go back!!!!
Comment from Hotel Management
Oct 24, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you very much for sharing your review on Expedia, especially for your kind comments about the great service provided by our staff. We will share your comments and remarks with the Operations Committee to improve our opportunity areas. We hope to have the opportunity to welcome you back soon! Warmest regards, Olivia Rodríguez
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Loved it...

Posted Sep 11, 2017
Pros: The pool is huge and the night time activities were great.
Cons: Nothing.
Location: Did not leave the resort. You don't have too.
Nice resort and friendly staff. Love the huge pool
Comment from Hotel Management
Oct 24, 2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for your recent stay at the Now Sapphire Riviera Cancun Resort & Spa. Your fantastic review will be shared with the Operations Committee. We hope to hope to welcome you back soon! Warmest regards, Olivia Rodríguez
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, California

Perfection

Posted Sep 5, 2017
There's nothing this resort hasn't thought of. It's a beautiful environment, the staff is extremely helpful and nice, the food is great (room service food is good, too), and the overall vibe is calm and peaceful. Lastly, the beach front rooms are to die for. I'm so impressed with this place that I'm considering having my wedding there. The best time I've had in quite a long time.
Comment from Hotel Management
Oct 24, 2017 by Social Media Coordinator, Hotel Management
Dear guest, Thank you for sharing your review and beautiful pictures on Expedia. It's great to hear that you enjoyed the food, vibe, and the service. It will be a pleasure to be part of your special day! We hope to welcome you back soon! With kind regards, Olivia Rodríguez