Ratings based on 2,195 Verified Reviews

4.0 out of 5
76% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from New York, New York

Posted Nov 18, 2019
The resort has racoons all over the place! They did not honor my VIP amentities. I have stayed at other H10 properties and have received much better service.
Comment from Hotel Management
Nov 19, 2019 by asist dir, Hotel Management
Thank you very much for your comment, Warm Regards Ocean Coral and Turquesa
3 out of 5
by A verified traveler

Posted Nov 12, 2019
They do not have an in room mini bar as advertised. 2 beers in a mini fridge does not translate to mini bar in any language. Be prepared to get hassled about time shares as it is part of the check in process.
Comment from Hotel Management
Nov 13, 2019 by asist dir, Hotel Management
Dear guest, First of all, we would like to express our gratitude for having chosen Ocean Coral & Turquesa as your host for your last vacation in the Riviera Maya. We lament reading that some aspects of your vacation were not at the height of your expectactions. Rest assured that we take good note of all of your comments and that we will transmit them to the different departements implicated so that we can make our service offer even better. We would like to thank you for having taken the time to leave your comments on this page. We hope we will have the chance to receive you again in our hotel in the near future and improve your perception of our resort. Best Regards, The Ocean Coral & Turquesa Management
3 out of 5
by A verified traveler

Posted Nov 12, 2019
Comment from Hotel Management
Nov 12, 2019 by asist dir, Hotel Management
Thank you for take the time to give us a score, although without a comment it is not possible to understand your lower evaluation. Warm regards Ocean Coral and Turquesa
4 out of 5
by A verified traveler from Florida

Posted Nov 8, 2019
I just returned from my trip and overall had a good time. Pros: A lot of nice dinner restaurants with reservations that were easy to get. The hibachi grill was fun! Everything was very close and easy to get to. I liked how all the restaurants were in 1 area. The bike ride to downtown Puerto Morelos was so fun that we did it twice. Make sure to do this if you go! Ricio at the coffee place was awesome and so was the coffee! Pools were clean and had plenty of seats so no need to get up super early to claim a spot. The rooms were clean and comfortable. Staff was overall friendly and helpful! The cleaning staff were all amazing and Antonio in the buffet was great. Cons: Some staff was very rude, especially the guy at guest services which is ironic. Other hotel staff agreed that they didn't like him. One of the entertainment staff was rude and condescending, he really put a damper on one day we were there. The beach was brown and disappointing. I understand it's nature but the water was brown. Activities...... how do i start? The cooking class was awful, we came into the kitchen with a meal prepared and they just told us the ingredients and how it was made. Some classes were canceled due to low attendance but they wouldn't even cancel, the team just walked away. Communication at this resort was awful. The actvities were posted wrong and moved with no notice at all. Expedia VIP: We did get a room upgrade which was nice but that's it. Most VIP resorts I go to are so much better!
Comment from Hotel Management
Nov 11, 2019 by asist dir, Hotel Management
Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management
5 out of 5
by A verified traveler from Los Angeles

Posted Nov 5, 2019
We just came back from our 10 day vacation at Ocean Coral & Turquesa in Cancun. My family from Canada and us stayed in this hotel. What can I say, the staff did an EXCELLENT job in making our stay both COMFORTABLE and FUN! The hotel amenities were very NICE and CLEAN! Our room was very comfortable. The housekeeper in room 15205 (didn't get his name) was very attentive to our needs. There's always fresh towels to use. Whenever we come back from our day activities, our room was ready for us to have a good rest. Thank you kindly amigo! Also, FOOD was FANTASTIC! They have 8 restaurants that you can never go wrong! 2 buffets with different dishes everyday. My favorite were the Blue Moon (Parisian cuisine) romantic dinner and the Sankai (Oriental Cuisine) with dishes grilled tableside by a theatrical chef. The ENTERTAINMENT staff whoa! was AWESOME! Their performances every night was spectacular. You can tell that they love what they do. Special mention to ANDREA (very sweet lady), ALEX, and the DANCERS!. KUDOS to you guys!! BEACH although was not turqouise water but was very well maintained. Everyday there were cleaning up the seaweeds washed ashore. Still I found it very relaxing. My husband and I opted for an hour massage at the place by the beach at the very end of the hotel. Oh man! I highly recommend them! OVERALL, our experience with OCEAN CORAL & TURQUESA was ABOVE and BEYOND!! We hope to see you again! 😄
Comment from Hotel Management
Nov 5, 2019 by asist dir, Hotel Management
Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management
2 out of 5
by A verified traveler from New York

Posted Oct 31, 2019
our room had no hot or warm water, we reported this to the Frint desk and never got warm water while there. Also the toilet didn’t flush correctly and was always clogged. Another thing the street is very sketchy, skinny and in pretty bad condition, need to work on a better entrance. Another thing to mention in reference to the customer service was how much more on top of things employees were when it came to a tourist that was American or European. When it came to a tourist from Latin America they just didn’t care as much. It was pretty sad and insulting to see this difference in treatment. Overall the customer service of the hotel was terrible I said this because while in the hotel the battery of our rental car die and out of 9 people all employees of the hotel that we ask for help only the bellman help us “Mauricio” was very kind and I was able to drive to the car rental place.
Comment from Hotel Management
Nov 3, 2019 by Oliver Palomo, Hotel Management
Dear Guest, First, we would like to express our gratitude for having chosen us as your holiday destination at Riviera Maya. We sorry to read that some aspects of your vacation were not at the height of your expectations. Rest assured that we take good note of all of your comments and that we will transmit them to the different departments implicated in order to improve our service. We would like to thank you for having taken the time to leave your comments on this page. We hope we will have the chance to receive you again in our hotel in the near future and improve your perception of our resort. Warm Regards, the Ocean Coral & Turquesa Management
4 out of 5
by A verified traveler from victoria bc

Posted Oct 26, 2019
shitty beach murky and seaweed I thought we could snorkel outside the hotel
Comment from Hotel Management
Oct 28, 2019 by asist dir, Hotel Management
Dear Mr. Herb, It was an honor to host you at Ocean Coral & Turquesa during your recent vacations. We lament to read that you couldnt enjoy of the snorkel and the beach beacuse the condition of the beach, which is beyond our control as it depends on Mother Nature. Thank you for your preference and for taking the time to post your review on this site. We look forward to host you again soon. Warm regards, The Ocean Coral & Turquesa Management
5 out of 5
by A verified traveler

Posted Oct 25, 2019
It was beautiful and we had a wonderful stay!! We would recommend this property.
Comment from Hotel Management
Oct 28, 2019 by asist dir, Hotel Management
Dear Guest, Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management
1 out of 5
by A verified traveler

Posted Oct 24, 2019
Comment from Hotel Management
Oct 28, 2019 by asist dir, Hotel Management
Thank you for take the time to give your score, although without a comment it is not possible to understand your lower evaluation, please let us know your coments. Warm regards Ocean Coral and Turquesa
3 out of 5
by A verified traveler

Posted Oct 23, 2019
Comment from Hotel Management
Oct 28, 2019 by asist dir, Hotel Management
Thank you for take the time to give us a score, although without a comment it is not possible to understand your lower evaluation. Warm regards Ocean Coral and Turquesa