Disappointing at Best
Posted Dec 10, 2014
I am so glad we decided to stay at Explora and Singular. We spent one night at Remota in transit. I was so excited to stay there after seeing their web site, but we were so disappointed. The hotel does have interesting architecture, but it seems run down. The pool was ice cold and the steam room didn't work. The hotel also had no atmosphere at all. The staff was disinterested. When we arrived no one assisted with luggage or showing us arounf the property (probably because there was no staff in sight). The girl that checked us in just pointed around telling us where our room was and the spa. The value was also not apparent. Even though we paid $340 for one night at half board, that did not include appetizers and only one glass of wine. Really? There were no other guests even at the peek of season and no music, which made it feel as if we were at a funeral. The food was less than marginal. They offered 2 choices and both were tiny portions and poor.
After Remota we spent 4 glorious nights at Explora and 3 spectacular nights at Singular. Both had exceptional service, property, staff, food, excursions and more. Truly the 2 finest hotel we have ever stayed at and we have been around the world.