Ratings based on 694 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from phoenix
Beautiful resort, clean, accommodating, relaxingPosted Nov 6, 2017
Come here for many years... always gets better!
for Everyoneby A verified traveler from Phoenix, AZ
It’s okPosted Oct 25, 2017
Over priced, staff was really pleasant I brought my wife for her birthday and I ask the staff to setup the room while I took my wife for a drive to town and when I came back everything was the way I asked them, over all a great experience but once again...... this is Mexico, $250 per night??? Over priced!!!!
for Everyoneby A verified traveler from Scottsdale, AZ
Posted Oct 19, 2017
On the beach. Great happy hour. Great food and specials in the restaurant.
for Everyoneby A verified traveler
Posted Oct 18, 2017
Great place. Plenty of pools, restaurants and family daily activities
for Everyoneby A verified traveler from Modesto, CA
Stayed in the new part. Close to beach. Very nice.Posted Oct 18, 2017
Wish there was more than 2 restaurants. Also, more bartenders at bars, waited too long for drinks. Maybe have a food court, cause when we ordered at bar it took us like 30 mins for us to have our order taken. More Mexican food please. There was one waiter at Citron that was very rude, that’s ok, no tip from us.
for Everyoneby A verified traveler from Bakersfield
Nice hotel with amazing private beachPosted Oct 17, 2017
The view and the beach is amazing. The hotel is very clean and comfy but I would avoid eating there. It’s way to expensive and not as delicious as many places we went to in downtown. Also, avoid th taxis they are way to overpriced.
for Everyoneby A verified traveler from Flagstaff, AZ
Perfect getaway for the entire familyPosted Oct 16, 2017
Pros: Clean, well maintained. Lots of opportunity for fun.
Cons: There were no bath soaps or shampoos. Not a big deal. I know next time to bring a hand soap container.
Location: Location was perfect! No need to go off resort unless you wanted to. Easy drive to town to buy some fresh shrimp and fish to cook for dinner.
A single mom of two boys, 11 and 14. There was plenty of things to do to keep all of us happy. Beach fun, lazy river, water slide, pool, music - everything.
by A verified traveler from Phoenix
Not so good.Posted Oct 15, 2017
Had the call several times for mediocre room cleaning. Very old TV that did not work. Wanted to watch MLB Playoffs with family and was out of luck. They didn't offer to bring another TV from another room. Dog barking nearby in middle of night, from a nearby room. Jr high or high school kids smoking weed on balcony playing rap music.
by A verified traveler from Orange County
Worst Customer ServicePosted Oct 3, 2017
The staff at the front desk is extremely rude, we booked a 3 bedroom suite and once we got to our room & noticed their was only 2 bathrooms we called and asked if it was possible to have 3 bedrooms/3bathrooms and were told we had to special request the 3rd bathroom at the time of booking. I explained expedia doesn't give an option to select the number of bathrooms when booking I was told to deal with expedia. There are only certain pools where kids are allowed making them extremely crowded, I will never stay at this "resort" again. worst experience.
for Everyoneby A verified traveler from New Mexico
Perfect hotel for family..Posted Sep 24, 2017
The hotel itself is nice. The town is a third world. The people are nice and friendly. We enjoyed our stay, would do it again.