It started off bad. We arrived to Rocky Point around 2pm.Around 3 pm i get a call from the Castaways office asking when we will be there to check in. They told me they are closing at 4 that particular day, if we werent there we would have to go to another resort to check in or come back in the morning after 9.What kind of customer service is that. I left the family eating and went to check in.
Got to the resort. Still unfinished. Even the section that looks finished is only half complete.
They have no carts, or help to room. 3 trips to the car. Elevator is extremely small, fits 4to 5 people comfortably. It is extremely stuffy and hot inside it. No ventilation at all.
The room. Has great views, great sunsets. Cleanliness was ok
This particular room has speakers all over, but could not figure out how any of them work.
The ac system had a code on it, so we could not adjust it. It was very uncomfortable. Master suite was very hot and stuffy, the other rooms were very cold. It would be nice if we could adjust the settings to our likings. I mean we are on vacation and would like to be comfortable right.
-fridge doesnt not get very cold at all.
-no filtered water, had to go buy bottled.
-we asked the castaways office 5 times about an iron. Theres an ironing board but no iron. They told us all 5 time they were sending one over. 5 days later and still no iron.
- There were no garbage bags in the cans, we asked the janitoral personnel we saw on site if they had a couple. They gave us 2 small bathroom can size bags. What good is that for the kitchen.
-laundry in the washer and dryer. Rugs in dryer, towels in washer. Had to wash them ourselves. The towels had a horrible moldy scent to them. Like they sat in the washer for a week.
- master bath has a horrific sme to it. Smell was arpund the 2 sinks, smelt like a dead rodent in the pipes. Made my wife throw up.
-Theres is a room in the master bath, door is locked and not accessible, as well as a strangely dark mirror next to the spa tub. Kind of looked like a 2 way at first.
-the living room tv kept making a very loud beeping noise. Never figured out what it was from or why it was doing it.
- the smoke detector abover the kitchen window was dangling from the wall.
-icing on the cake, the staff at the resort, they are kind of creepy. They were always standing on the level above the pool staring at the pool area. It made the females feel very uncomfortable.
Would never stay here again.