It is OK.
Posted Mar 6, 2017
First of all i work for Hilton hotel in NYC. I know how things work.
We arrived 2:30pm, room was not ready because check in time is 3:00pm. That is fine. They gave us small envelop including, malformation about all inclusive package, keys etc. We were told come back after 3pm.
We went to lunch buffet and ate something.
3:45 pm , we came to front desk again. we were told room is ready and she said we all set.
We went up to room, guess what they did not give us room keys. they gave us only towel keys.
So we go back all the way down to get the key.
We open the room, room was completely ready. Housekeeper came to make a bed, changed pillows case.
If you look hotel policy on website, there was no mention about safe will be charge $3 per day. be ready :)