The hotel is outdated. We arrived and was sent to the VIP lounge, great! There VIP service was not my idea of VIP. I requested two wheelchair accessible rooms and was assigned rooms on the third floor. We had to wait to have one on the rooms change. The pool is not accessible for people with a disability.
The food was not much of a variety, but pretty good.’There are cats throughout the restaurant area, they creep in and out while you are eating.
I made an appointment for one of the restaurant, when appeared my name was not listed.
The service attendants should be bilingual to better assist the customers. While at the pool area, I left two towels to secure our beach chairs, when returned , one towel was removed from the chair/. I tried to replace the towel and was told it will be sent to my room. The next day I noticed there was a towel center right by the pool. No one ever directed me or said the place was there. I had to return yo my room to get the towel.
We played bingo by the poolside and the guy calling the numbers was calling out the wrong number in English.
My friend joined and booked a room for two nights. We occupied three VIP rooms and each room was different. We had missing items in each room, as discribe in the VIP package.