DONT BOOK HERE
Posted Dec 4, 2016
This "resort is just a JOKE. I have stayed in many resorts all over and this place sounded nice in reviews but if you are looking for customer service and any type of SERVICE they are NOT that. Its every man for them selves. Clearly they don't have guests, all of the reviews said this place was empty and they felt as if they were in a private resort. that part was appealing to me. When we arrived it seemed more like an abandoned resort. 0 customer service like I said, rude staff members, the blue jack restaurant was a joke. we had no choice but to dine there for 3 nights out of the 4. I guess they really think that restaurant is something good, as we dined their we noticed a lot of people there, they seemed like they were all affiliated with the resort. Not real Guests, it was weird. None the less, I filed a complaint to expedia regarding the rude interaction I had with one of the managers at this place, expedia connected Blue Jack tar and CC'd me on the email, they have yet to respond. Because they do not care. expedia apologized to me and gave me a credit for my next trip based on the issues I had with the management and resort. I NEVER complain and the fact that I am writing this right now, Is an issue. I just would like to warn other people who are thinking of booking this resort to NOT do so. I booked based on others reviews and I am TELLING YOU it is completely disappointing.