Ratings based on 240 Verified Reviews

3.3 out of 5
58% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Santo Domingo

Everything close

Posted Aug 19, 2017
Excellent food, not so big, everything close, you don't have to walk a lot. The infrastructure is old, but they were working on renovations.
1 out of 5
by A verified traveler from miami

way too much money for the quality of the resort

Posted Apr 22, 2017
Pros: nothing
Cons: everything
as soon as we arrived, we wanted to leave we have stayed in 5 different resorts in puerto plata, this place is in need of renovation buildings dirty, paint peeling, small old style resort we left the first day and checked into Be Live marrion hope to get a refund
Comment from Hotel Management
Apr 24, 2017 by Francis Irrizarry, Hotel Management
We have read very carefully the comments you posted, which we are grateful for you taking the time to evaluate the overall services of the hotel. We regret to have read of your overall disapproval of the hotel services. While we valued each individual vacation experience, hoping for their satisfaction, the reality has over the years that hundreds of thousands of clients that visited us have express their satisfaction with the hotel services at a 90% rate. Of course we will look into each and one of your comments in order to avoid creating a similar perception if you decide to visit us again, or to avoid other visitor from having the same perception. We value all the comments positive or negative and work very hard to maintain those that outlined as positive, and definitely look very closely at those negatives comments to make sure that issues that need to be corrected are attended to, or look very carefully at issues that may be creating a negative perception. Again, thank very much for taking the time to write to us your observations,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Experience!

Posted Apr 1, 2017
This is where I went to for my honeymoon. They were kind enough they even upgraded us to a suit room as a courtesy(free of charge) and sent a tray full of fruits over to our room as a compliment. I whish they had more than one swimming pool and a least a gym. Food was good and staff members were very helpful.
Comment from Hotel Management
Apr 30, 2017 by Francis Irrizarry, Hotel Management
It is very gratifying to receive acknowledgments from visitors like you that highlight the wonderful time they spent on their vacation at the Grand Paradise. We look forward to welcoming you again,
3 out of 5
by Ana maria

Posted Mar 9, 2017 on Hotels
You need to treat your people better
3 out of 5
Recommended
for Everyone
by A verified traveler

Old hotel, need more maintenace

Posted Feb 12, 2017
The rooms need more maintenance. Its old. In the bar they only serve understandard liquor. The hotel need to improve its liquor offer with regular brands like vodka Absolute or Stolisnaya. They only serve the brand "Classic". If you drink "Classic" when you wake up in the morning you will have a lot of headaches.
1 out of 5
by A verified traveler from Providence, RI

Not worth the money

Posted Jan 12, 2017
The hotel is very old, you can tell. Staff took forever to clean room after request it several times. Failed to do a basic cleaning of the bathroom. Air conditioning only worked 1st day, light bulbs in the room(most of them) were out. Livingroom furniture was completely disgusting and dirty with white stains all over it (believe me, you dont want your kids to sit on that couch). The hotel overall cleanliness and installations including commun restrooms, are in desperate need of attention and upgrades. The smell of cigarrets is unveliable! We brought our personal hookah (wich smells like fruits) and it was prohibited by the hotel. Not fair. Only positive comment that i have about this hotel, is that afterall the food was very good. I was please with it.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Older hotel with nice beach and large crowd

Posted Jan 12, 2017
Pros: The suites are worth it and are far away from all the noise. The hotel also offers a VIP treatment for an extra fee.
Cons: The food.
Location: Playa Dorada is a very nice and safe area. The lush vegetation around invites for a walk. The town of Puerto Plata is just 5 minutes away by car.
This hotel is right on Playa Dorada, a cluster of 4 or 5 star hotels in a very nice area of Puerto Plata. The place is safe enough to walk any time of the day or night. The area has a 24 hours emergency clinic, a mall, and a few restaurants. The beach is clean and beautiful. Gran Paradise and its sister hotel, Casa Marina, seem to be visited mostly by European and Canadian tourists. My room was a suite with a nice layout and a king bed. I truly liked the room and being able to sleep all night. The only problem I found with this hotel is the food at the buffet restaurant. Little seafood options, and the meat wasn't as tasty as I would like it.
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Best beach in pp

Posted Jan 8, 2017
Beach, pool , hotel great . Only bad thing is the relentless time share sales really annoying
Comment from Hotel Management
Mar 24, 2017 by Francis Irrizarry, Hotel Management
Thank you very much for taking the time to tell us how much you enjoy your vacation. The entire staff is very appreciative when they received praises for their efforts in assuring clients satisfaction. We look forward to welcoming you again,
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 14, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Trip to Puerta Plata in the Dominiaacan Republic

Posted Dec 6, 2016
Pros: It's located in very convient place close to a shopping mall and on the beach and also close to the airport.
Cons: Nothing I can think of.
Location: One can shop eaisly and find good places to eat and buy food, and it has very nice swimming pool and the beach is also nearby.
Overall my trip was very good however it happen to have been at a rainy time which sort of curtailed my activies.
Comment from Hotel Management
Dec 22, 2016 by Francis Irrizarry, Hotel Management
Thank you very much for taking the time to tell us how much you enjoy your vacation. The entire staff is very appreciative when they received praises for their efforts in assuring clients satisfaction. We look forward to welcoming you again,