Ratings based on 95 Verified Reviews

3.1 out of 5
58% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Providence, RI

Not worth the money

Posted Jan 12, 2017
The hotel is very old, you can tell. Staff took forever to clean room after request it several times. Failed to do a basic cleaning of the bathroom. Air conditioning only worked 1st day, light bulbs in the room(most of them) were out. Livingroom furniture was completely disgusting and dirty with white stains all over it (believe me, you dont want your kids to sit on that couch). The hotel overall cleanliness and installations including commun restrooms, are in desperate need of attention and upgrades. The smell of cigarrets is unveliable! We brought our personal hookah (wich smells like fruits) and it was prohibited by the hotel. Not fair. Only positive comment that i have about this hotel, is that afterall the food was very good. I was please with it.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Older hotel with nice beach and large crowd

Posted Jan 12, 2017
Pros: The suites are worth it and are far away from all the noise. The hotel also offers a VIP treatment for an extra fee.
Cons: The food.
Location: Playa Dorada is a very nice and safe area. The lush vegetation around invites for a walk. The town of Puerto Plata is just 5 minutes away by car.
This hotel is right on Playa Dorada, a cluster of 4 or 5 star hotels in a very nice area of Puerto Plata. The place is safe enough to walk any time of the day or night. The area has a 24 hours emergency clinic, a mall, and a few restaurants. The beach is clean and beautiful. Gran Paradise and its sister hotel, Casa Marina, seem to be visited mostly by European and Canadian tourists. My room was a suite with a nice layout and a king bed. I truly liked the room and being able to sleep all night. The only problem I found with this hotel is the food at the buffet restaurant. Little seafood options, and the meat wasn't as tasty as I would like it.
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Best beach in pp

Posted Jan 8, 2017
Beach, pool , hotel great . Only bad thing is the relentless time share sales really annoying
Comment from Hotel Management
Jan 9, 2017 by Francis Irrizarry, Hotel Management
Thank you very much for taking the time to tell us how much you enjoy your vacation. The entire staff is very appreciative when they received praises for their efforts in assuring clients satisfaction. We look forward to welcoming you again,
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Trip to Puerta Plata in the Dominiaacan Republic

Posted Dec 6, 2016
Pros: It's located in very convient place close to a shopping mall and on the beach and also close to the airport.
Cons: Nothing I can think of.
Location: One can shop eaisly and find good places to eat and buy food, and it has very nice swimming pool and the beach is also nearby.
Overall my trip was very good however it happen to have been at a rainy time which sort of curtailed my activies.
Comment from Hotel Management
Dec 22, 2016 by Francis Irrizarry, Hotel Management
Thank you very much for taking the time to tell us how much you enjoy your vacation. The entire staff is very appreciative when they received praises for their efforts in assuring clients satisfaction. We look forward to welcoming you again,
5 out of 5
Recommended
for Everyone
by A verified traveler from n

Great place close to beach and good food

Posted Nov 24, 2016
I like the refrigerator had water and drinks in it. Very clean and safe place
Comment from Hotel Management
Dec 25, 2016 by Francis Irrizarry, Hotel Management
Thank you for your comments ! Best Regards !
5 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, NY USA

Great hotel

Posted Oct 28, 2016
Location: The location for this hotel is in Puerto Plata, Playa Dorada. Really easy to find once you go through the entrance.
This trip was great. A lady by the name of Damarys at the Front Desk concierge had a really great customer service and Dawein in the restaurant. Food was great, the faculties were really friendly. I love the pools the view of the beach. Activities i liked a lot in which i won two of the games they had for us. Overall i really liked the hotel of Grand Paradise.
Comment from Hotel Management
Dec 9, 2016 by Francis Irrizarry, Hotel Management
It is very gratifying to receive acknowledgments from visitors like you that highlight the wonderful time they spent on their vacation at the Grand Paradise. We look forward to welcoming you again,
5 out of 5
Recommended
for Everyone
by A verified traveler

The service was great as well as the food.

Posted Oct 15, 2016
Location: Loved the location.
The lodging was clean and comfortable. The beach and pools were very clean.
Comment from Hotel Management
Oct 17, 2016 by Francis Irrizarry, Hotel Management
It is very gratifying to receive acknowledgments from visitors like you that highlight the wonderful time they spent on their vacation at the Grand Paradise. We look forward to welcoming you again,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Confortable hotel,very good facility

Posted Sep 24, 2016
I was there for four night and were treated by the hotel staff like a king, specialy in the restorant by Osiris(o' LaLa) and el Rubio, when i arrive to to hotel in the reception by Frncis definitly coming back and recomend family and friends
Comment from Hotel Management
Sep 26, 2016 by Francis Irrizarry, Hotel Management
The Grand Paradise appreciate very much when a client takes the time from their busy schedule to write to us expressing their satisfaction for the time spent at the hotel on their vacation. Our staff works very hard to insure that our clients are satisfied with the services of the hotel, and for them this is very gratifying. We look forward to welcoming you again,
1 out of 5
by A verified traveler from Bronx, NY

HORRIBLE!!!!

Posted Sep 7, 2016
Where do I even begin? The front desk staff are absolutely no help with anything at all. I paid for an ocean view room and they gave me a view of the tennis court. Told the front desk and they told me I reserved a garden view and would not change it until I produced a printed out copy of my reservation. They then moved me to a room with a view of the towel exchange desk. The room was horrible! We asked for the towels to be changed two days into the vacation and came back to find the same towels we left on the floor now folded and hung as if they were replaced, the fact that this would be obvious due to the red hair dye being left on the towel did not matter to the staff. To top it off the glasses that are left on the dresser had dry soda in them. They did not even bother to rinse the cups before placing them upside down on the dresser. Moving on to the resort itself, the swim up bar never had a bartender so no drinks if you wanted to be by the pool. Also, the pool is extremely filthy with cups, straws, hair, bugs, leaves, ect. all floating in it. My whole stay I didn't see they pool being cleaned once. The beach is tiny and horrible! There are no chairs and a majority of the beach is blocked off for construction of the new VIP section. This place was a disaster! The only positives I can honestly say is that the bartenders and wait staff are all great. The food was great as well. Overall it was a terrible experience. I would not recomend this resort to anybody.
Comment from Hotel Management
Sep 16, 2016 by Francis Irrizarry, Hotel Management
Your comments regarding your recent visit to Grand Paradise is being investigated and evaluated to make the necessary adjustment and correction in order to assure that other visitors or you will encounter the difficulties outlined in your recent letter. We can assure that we are committed in providing the utmost in customer service, and this is evident from the results of our weekly survey which indicate a very high level of satisfaction. Again, thank you for taking the time to write your comments. Our best regards,
3 out of 5
by A verified traveler

okay hotel, staff was rude

Posted Aug 31, 2016
The front desk staff is terrible. This woman Maria made us wait 90 minutes in the 95 degree weather lobby over a paperwork issue with the booking (Not a monetary issue). I spoke with her manager finally after asking for him 4 times (he's at lunch, he's in a meeting, etc) and he said we were treated fine and wouldn't even apologize. The hotel rooms are spacious but basic, the beach and pool are great but the staff haggle you too much to spend extra money. Also, the cheap all inclusive wine and liquor gave me the worst migraine. I would suggest bringing your own alcohol if you want to drink.
Comment from Hotel Management
Sep 9, 2016 by Francis Irrizarry, Hotel Management
Your comments regarding your recent visit to Grand Paradise is being investigated and evaluated to make the necessary adjustment and correction in order to assure that other visitors or you will encounter the difficulties outlined in your recent letter. We can assure that we are committed in providing the utmost in customer service, and this is evident from the results of our weekly survey which indicate a very high level of satisfaction. Again, thank you for taking the time to write your comments. Our best regards,