Posted Sep 7, 2016
Where do I even begin? The front desk staff are absolutely no help with anything at all. I paid for an ocean view room and they gave me a view of the tennis court. Told the front desk and they told me I reserved a garden view and would not change it until I produced a printed out copy of my reservation. They then moved me to a room with a view of the towel exchange desk. The room was horrible! We asked for the towels to be changed two days into the vacation and came back to find the same towels we left on the floor now folded and hung as if they were replaced, the fact that this would be obvious due to the red hair dye being left on the towel did not matter to the staff. To top it off the glasses that are left on the dresser had dry soda in them. They did not even bother to rinse the cups before placing them upside down on the dresser. Moving on to the resort itself, the swim up bar never had a bartender so no drinks if you wanted to be by the pool. Also, the pool is extremely filthy with cups, straws, hair, bugs, leaves, ect. all floating in it. My whole stay I didn't see they pool being cleaned once. The beach is tiny and horrible! There are no chairs and a majority of the beach is blocked off for construction of the new VIP section. This place was a disaster! The only positives I can honestly say is that the bartenders and wait staff are all great. The food was great as well. Overall it was a terrible experience. I would not recomend this resort to anybody.
Comment from Hotel Management
Sep 16, 2016 by Francis Irrizarry, Hotel Management
Your comments regarding your recent visit to Grand Paradise is being investigated and evaluated to make the necessary adjustment and correction in order to assure that other visitors or you will encounter the difficulties outlined in your recent letter. We can assure that we are committed in providing the utmost in customer service, and this is evident from the results of our weekly survey which indicate a very high level of satisfaction.
Again, thank you for taking the time to write your comments.
Our best regards,