Ratings based on 313 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
74% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted May 5, 2016 on Hotels
2 out of 5
by A verified traveler

they do not know how to book

Posted Mar 15, 2016
Pros: The grounds are absolutely beautiful. If you can get beyond what I said above go for it . The food when we got to a sit down meal was great.
Cons: Buy new equipment shuttlebuses are beat. Get a manager who know how to book your dinner request and not get bumped off
Location: we did the city tour recommended by expedia. Do not buy and thing from the silver shop. I got ripped off. Silver wore off in a day. $160. junk
This hotel along with 5 other hotels is on a massive complex built into a side of a mountain. When we tried to check into this hotel they said they over booked it and was going to put us in another hotel in a junior suit with 2 queen size beds. It tool 2 hours of arguing with them we end up with kings size bed but in another hotel. In morning they pick you up at 8 am and state they are taking us to breakfast then take us on a tour of complex. they stop at a building told us we have meeting would take 15 minutes. It was a time share meeting that lasted for 3 hours, they were very rude when I said I was not interested. The Tropical Hotel is the only hotel that I saw that might be considered as handicap accessible the rest are not. It up 10 stair down up. Like I said Its build on a side of a mountain so your always on a shuttle bus to get to different restaurants. You pick you dinner meals in the morning and they ask for you main restaurant then second. The shareholder have first priority and if they want your time slot you get bumped of. Then you get another place at 9 pm or go to the buffet. In the morning they take your towels and you do not get them back until 4 pm. We ended up taking beach towel to our room to use to get suntan lotion off. The WORST THING EVER, YOU USE SOILED TOILET PAPER AND THROW IN AN OPEN WASTEPAPER BASKET SO DISGUSTING AND UNSANITARY. I WENT INTO BATHROOM NEXT TO ASIAN RESTAURANTS AND BASKET WAS FULL AND DIRTY TOILET PAPER ALL OVER PLACE.
2 out of 5
by A verified traveler

Posted Mar 4, 2016
Pros: in a warm place
Cons: no free wi fi which now a days is necessary
Location: only pay for trips not included in what is termed all-inclusive
staff not helpful. water undrinkable and they only give you a liter and a half a day. that's for coffee and tea and to brush your teeth with as well as drinking water
3 out of 5
by A verified traveler from Bronx,New York


Posted Feb 29, 2016
Pros: it saw ok for the hype.
Cons: keeping thy promise on the reservation
Location: it saw ok
not good at all i pay for 1 bedroom apt ? . & i got a tiny room.
5 out of 5
by Jorge from Miami


Posted Feb 7, 2016 on Hotels
4 out of 5
by A verified traveler

BIG Resort

Posted Jan 13, 2016 on Hotels
I liked the resort, but I didn't like that it was so big. I hated having to wait sometimes 20mins or more to get to another part of the resort. Other then that everything else was great.
5 out of 5
by José

This traveler left a rating score only Posted Jan 9, 2016 on Hotels
5 out of 5
by Giada


Posted Dec 22, 2015 on Hotels
Posto incantevole Rilassante. Ottimo cibo. Stanze confortevoli. Personale sempre disponible e attento. Non vedo l'ora di ritornarci
4 out of 5
by odalis

Posted Dec 19, 2015 on Hotels
Muy bien
2 out of 5
by A verified traveler


Posted Dec 15, 2015
Fair for the price , 4 out of 8 got sick, the morning and noon staff at the buffet were the worse I've seen, they could see our glass empty and never bother to fill it..