this is not a hotel, so dont expect any service. you check in, get some remotes and get shown to your villa, then you are on your own. beds are ok, towels are numbered and only changed once per day, no soaps, shampoos or anything else. coffee maker is not an expresso maker.. thats the bad.. now, the good.. this is your very own private villa with your very own private pool, back yard and bbq. pretty good condition overall, and lots of security to keep you safe. very condusive to partying. probably not a family resort, but def a place for a bunch of guys to get away for a wknd..