Ratings based on 559 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
76% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Could be better but we enjoyed our stay!

Posted Aug 22, 2016
Hotel is beautiful upon arrival. I would suggest asking for one of the renovated rooms as I've heard poor reviews about the rooms otherwise. We did opt for the premium package which gave us a couple more perks such as the private beach. Probably our favorite part of the whole experience. Our waiter which I forgot his name was amazing and absolutely did a great job keeping us comfortable and happy! Unfortunately, the food gave us food poisoning on our second day after breakfast. Buffet food absolutely needs more work. I would of loved to see some more cultural foods instead of trying to replicate Americanized breakfast and lunches. Towards the end of our stay we were buying snacks at a local store in order to keep us full until we were able to make a reservation for dinner at one of the restaurants. Restaurants book fast so be sure to reserve early on. Staff was good for the most part. Some of the male staff were rude towards women. Eyeballing and comments are a regular. Probably part of the culture as well. But other than that everyone was very friendly and if you needed anything all you had to do was call concierge or front desk. Beach vendors are out of control. For the most part they will leave if you tell them you aren't interested but after a while it gets difficult to relax with so many people constantly walking by trying to pursue you into buying things. Excursions can be purchased through the hotel which is ABSOLUTELY recommend vs. beach vendors.
2 out of 5
by A verified traveler

Disappointing!!

Posted Aug 8, 2016
Pros: I must say that the "older" staff- they were the real hard workers- they were so pleasant and made the stay worth it. The beach is close and FANTASTIC
Cons: EVERYTHING in the hotel rooms need to be upgraded. You were too disgusted to use ANYTHING- especially the fridge and BR. WIFI / Iron should be FREE!
Location: We know there was horseback riding, snorkling but after they nickle and dimed you at the resort we stayed there. Beach and eating area worth it
OMGoodness!! Where to start. I have been to all Inclusives before and have NEVER seen the likes like this. On the day of our arrival to the hotel, we stood on line for over 1/2hr. while the ONE person ahead of us was being checked in. MIND YOU- there were 3 other people behind the desk- NOT ONCE did one of them even pretend to want to assist us. There were four ppl - myself included in our travel group each reaching the end of our rope in the 97 degree heat. Right there we vowed never to return. A friend of our (who spoke spanish) and happened to be there a few days prior ( we were all there for our friends wedding which is why we were still so calm after the 1/2hr wait, because if not we'd have been on the news) Either way, she came over, I explained to her that they were just there ignoring us, she was insulted by their behaviour because this was her country- she had a few words with them in spanish and all of a sudden they were smiling and offering us watered down drinks and trying t be polite. Next came the room-- I WISH I had taken the pictures to post. We waited 3 hours and yet when we got there for our room and you would think it was clean--NOT!! we entered, the floor was still wet, there was dust and dirt on the counters, the bathroom, the headboards etc. I normally disinfect hotel rooms myself before I touch anything, even my husband- who normally laughs at my quirks was DISGUSTED!!
4 out of 5
by A verified traveler from turks & caicos islands

Nice hotel

Posted Aug 2, 2016
It was great. The reception was great, the food was wonderful
Comment from Hotel Management
Aug 5, 2016 by The Management, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler

Nice hotel in Playa Dorado

Posted Jul 31, 2016
Easy check-in. Our room was huge and overlooked the pool. Staff seemed very friendly and accommodating. Room was clean. We didn't upgrade and didn't notice any issues, although we were off resort most of the time. Food in the main restaurant was very good. I thought it was unfortunate that that the resort only provides 2 cans of beer and one large bottle of water to the room a day.
Comment from Hotel Management
Aug 5, 2016 by The Management, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler from Tampa Florida

Great all inclusive with easy access

Posted Jul 31, 2016
Hotel is built around a central area. Everything is close. Moist all inclusive you have to walk a lot or take a tram. We give this excellent since it was well thought out. Food is top of the line and staff is excellent
Comment from Hotel Management
Aug 5, 2016 by The Management, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler

Affordable family hotel

Posted Jul 28, 2016
Hotel is a 3-4 star hotel. Great for a family trip. Its not a 5 star because it lacks the luxuries of some of the other hotels. But, for the price its a great deal and the food was good. It did not have a casino, the area for the kids to play by the pool needs to get cleaned and updated. Same goes for the playground area by the beach, one of the pieces of wood is loose near the stearing wheel and my son almost got hurt. They should fix that board and add a few more games for the kids in that section. Had a great time, ill be back as they say in the movies.
Comment from Hotel Management
Aug 5, 2016 by The Management, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
1 out of 5
by A verified traveler

The hotel is nice and under good condition

Posted Jul 27, 2016
The Only thing they MUST TAKE CARE IS THE CHAIRS THAT THEY IN THE BEACH, 80% Of THESE CHAIRS ARE BROKEN AND DAMAGED!! One more Thing on the Overall Ratings our Rate is: EXCELLENT!!!
Comment from Hotel Management
Aug 5, 2016 by The Management, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
by A verified traveler from ny

Affordable hotel with decent quality

Posted Jul 18, 2016
For the money we spent, I would say that it was all worth it. Sure it could have been better but overall I had a pleasant. I wouldn't recommend staying over the weekend as it seems like the locals ( Dominicans) flock in on weekends and quite frankly, some of them don't know how to act.
Comment from Hotel Management
Aug 5, 2016 by The Management, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
2 out of 5
by A verified traveler from boston mass

Terrible we never go back every again

Posted Jul 17, 2016
Front desks people are difficult to talk so at that hotel you are all alone ,thanks
Comment from Hotel Management
Aug 10, 2016 by The Management, Hotel Management
Thanks for staying with us, we work hard to make all of our client's happy, your feedback is greatly appreciated.
5 out of 5
by A verified traveler

Great hotel, great staff, great beach

Posted Jul 13, 2016
Pros: Service from staff; rooms and all areas were very clean; variety of food
Cons: Needs more parking spaces. The evening shows need improvement.
My husband and I went to the hotel for a weekend holiday. We had a very nice experience in general and would recommend anyone to chose this hotel. Beach is very nice.
Comment from Hotel Management
Aug 10, 2016 by The Management, Hotel Management
Thanks for staying with us, we work hard to make all of our client's happy, your feedback is greatly appreciated.