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Reviews of Victorian House

3.5 out of 5
Victorian House
Dr. Alejo Martinez 1 El Batey, SosĂșa, Puerto Plata

Reviews

6.2
Rating 10 - Excellent. 30 out of 237 reviews" "
Rating 8 - Good. 68 out of 237 reviews" "
Rating 6 - Okay. 61 out of 237 reviews" "
Rating 4 - Poor. 40 out of 237 reviews" "
Rating 2 - Terrible. 38 out of 237 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Staff & service
The property was centrally located with some amazing views to the ocean. I firmly believe that thisnproperty has alot of potential. The access to food and drinks was convenient.
Stayed 4 nights in Dec 2020
Response from Exxtraordinary Resort on Jan 8, 2021
Thank you for your comment

2/10 Terrible

carlos

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel closed business!
The hotel was close and not operating for business!!
Stayed 4 nights in Dec 2020
Response from Exxtraordinary Resort on Jan 8, 2021
Temporary closure and cessation of COVID-19 activities This difficult decision has been taken in consideration of the very serious and alarming health situation of risk of contagion by coronavirus and in compliance with the provisions and recommendations of the Government health authorities. The decision adopted, of extraordinary harshness, obeys the obligation of responsibility with our clients and employees, in favor of their health and well-being. Hoping that we can revoke this measure as soon as possible. Thank you very much for your understanding.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close snd the hotel next to it Take this of advertising
Stayed 2 nights in Dec 2020
Response from Exxtraordinary Resort on Jan 8, 2021
Temporary closure and cessation of COVID-19 activities This difficult decision has been taken in consideration of the very serious and alarming health situation of risk of contagion by coronavirus and in compliance with the provisions and recommendations of the Government health authorities. The decision adopted, of extraordinary harshness, obeys the obligation of responsibility with our clients and employees, in favor of their health and well-being. Hoping that we can revoke this measure as soon as possible. Thank you very much for your understanding.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

8/10 Good

Joel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like it!!!
Whether half sun and half rain! Good position in the city and Personal professional!!
Stayed 14 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Amazing views, beautiful grounds, classic architecture. This is an older hotel, very large with many features no longer in use - multiple restaurants, roman style theatre, and watersports services. But what remains are hauntingly beautiful grounds, fabulous multilevel pool overlooking the bay which is in very nice condition and extremely clean. Situated all around the pools are areas to lounge and enjoy the views. Access to sosua beach is steps away - but many stairs down. There is at least one working elevator to beach level. We enjoyed an average sized room with a balcony boasting incredible views of the bay and the beach a comfortable king size bed, free wifi in room and lobby - which is classically beautiful, with soaring ceilings , lots of comfortable furniture , and a marvelous breeze. We also enjoyed cable TV, mini fridge and microwave. This is a European style hotel, for those that appreciate classic beauty, attentive staff and good food on the dining room. If you are looking for bright and shiney all inclusive- not it. But I've never stayed in a more beautiful place for the money - yes, it needs love but we found it to be clean, charming, with a wonderful pool, excellent proximity to downtown Sosua shops and dining, and of course the beach. Beware the many levels and stairs, and enjoy the view and the price.
Stayed 3 nights in Mar 2020

2/10 Terrible

St, FFL

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My first impression of the property was that it need some up keeping. The room itself was not that impressive, there was sand all over the floor, The balcony sliding glass doors wouldn’t close, the AC only was giving of hot air and the bathroom had mold on the ceiling.
Stayed 1 night in Mar 2020

4/10 Poor

Duane, Miami

Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful views of the ocean. Property is in desperate need of upgrade and maintenance.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

10/10 Excellent

Tony

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was good value for the money. There’s a great view of SOSUA beach from every room of the Victorian House. I had 9 friends stay on all the different levels and all their views were fantastic. The pool area is fantastic with more great ocean views. There is a bartender serving cold drinks. They have a restaurant that’s on the top level. The rooms are ok / the bed is a little hard but not totally uncomfortable. Every room has a mini fridge. I will definitely stay here again for $42.00 a night . Well worth the value.
Stayed 4 nights in Feb 2020

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is a great hotel not all inclusive, close to good restaurants, beach, discos and more.
Stayed 1 night in Feb 2020

10/10 Excellent

FRED

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place ..great staff
Stayed 6 nights in Feb 2020

10/10 Excellent

Maxie, Guyana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that the property is sitting on the beach with direct access, it is minutes away from everything, including the bank, supermarket, grocery, casino and restaurants..
Stayed 2 nights in Feb 2020

10/10 Excellent

Roberto, Florida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
There was no hot water to shower. Or bottle water in the fridge.
Stayed 5 nights in Feb 2020

10/10 Excellent

Laura

Stayed 4 nights in Feb 2020

10/10 Excellent

Mila, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room was great, pool is cool, ocean is next to the hotel, a lot of activities to choose from. Food at the restaurant is tasty. Staff is friendly.
Stayed 4 nights in Feb 2020

6/10 Okay

mormuse

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A uniquely old school property with beautifully kept grounds, two overlapping pools, direct access to Sosua beach and restaurants and "downtown".
Stayed 7 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Stayed 3 nights in Feb 2020

6/10 Okay

Lori, Connecticut USA

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We have stayed here several times over the past 9 years. Our first visit the hotel was in much better condition. The property has been damaged by storms and neglected. The once beautiful restaurant is abandoned and falling apart. We continue to stay here because of the location. We love Sosua beach. Our room although dated has a balcony that over looks Sosua bay. The pool is nice. Water is clean. It is nice to be able to relax in the pool which also overlooks the bay.
Stayed 3 nights in Feb 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Overall the property is very run down. I remember back in the days this was the hotel to come to and the bathroom look so run down i didn't want to take a shower there. Thank God I stayed there for 1 night
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to the beach and all the rooms were ocean view . The staff was very helpful .
Stayed 1 night in Feb 2020

6/10 Okay

Carlos

Traveled with partner
Disliked: Amenities
Nice view to Sosua beach and within the Batey community limits (restaurants and bars very close).
Stayed 1 night in Jan 2020

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

clark, brooklyn, new york

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I did like the property location, and the people in the facilities are great , and available to us who stay at the hotel. The only thing , i will recommend is a faster internet service
Stayed 3 nights in Jan 2020

6/10 Okay

Alafia

Stayed 1 night in Jan 2020

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Sosua Dominica
Please check the condition of your condiments, ie, mayonnaise. Ate ham and cheese sandwich Sunday night. Woke up vomiting and diarrhea. I was transported to Puerta Plata Plata hospital for acute gastroenteritis and severe dehydration. Drank no alcohol during visit. Other than that, my stay was fulfilling. Will come back again
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveler

Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Will be staying there again soon.
Stayed 5 nights in Oct 2019

8/10 Good

Roberto, Rotterdam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok and all right good price and right in the center and nex to the beach
Stayed 1 night in Sep 2019
Response from Maria Macguca on Oct 9, 2019
We appreciate your opinion, it is important for us to know how our clients feel in our property. We will work every day to improve our services.

10/10 Excellent

sholeh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and location
Attentive staff and comfortable stay, had a blast!
Stayed 7 nights in Aug 2019
Response from Maria Machuca on Oct 9, 2019
We appreciate your opinion, it is important for us to know how our clients feel in our property. We will work every day to improve our services.

6/10 Okay

Yudelka

Traveled with family
Wife and kids spent 3 weeks there stay was satisfactory
Stayed 8 nights in Aug 2019
Response from Maria Machuca on Oct 9, 2019
We appreciate your opinion, it is important for us to know how our clients feel in our property. We will work every day to improve our services.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was great but the condition of the rooms security and Wi-Fi needs updating.
Stayed 2 nights in Aug 2019

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy camper!!
Friendly staff, Clean rooms, Nice view of the ocean and plenty of security.
Stayed 3 nights in Aug 2019
Response from George Islas on Aug 8, 2019
Thanks for staying with us. We appreciate your comments!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. The location was great. The WiFi was not so good. It was quiet. The hot water was not consistent. Overall I will continue to visit. It was a nice property.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
For the price it worked fine. The location and view is great, with some upgrades it could take the hotel to another level.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My housekeeper was excellent , kept my cleaned & had a great smile and attitude !!
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveler

Stayed 5 nights in Jun 2019

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time at Victoria House. I would recommend.
Stayed 4 nights in Jun 2019

6/10 Okay

walter

Liked: Cleanliness, property conditions & facilities, room comfort
No early checkin & charge a fee and/or about 18%
There is about a 18% fee and was unable to put the hold money on my amex credit card so had to use 2 different credit cards to check in. I did not like they have you wait until 3pm to check in. No early check in for me
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great view and location but property is dated and needs many upgrades
Stayed 3 nights in May 2019

8/10 Good

Tristan

Stayed 2 nights in May 2019